Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
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External reviews are not included in the AWS star rating for the product.
The system portal is impressive
What do you like best about the product?
I needed multiple different features and they made sure I had everything I needed. Also expedite calls from our offices and personal calls from our independent agents. The system is very flexible and offers all the fuctions we need and more. Easy setup and reliable.
What do you dislike about the product?
We have not experienced anything negative with Webex Calling. I have gotten what I wanted and more with the help of this company, at a comprehensive prince.
What problems is the product solving and how is that benefiting you?
Webex Calling allows me to professionally represent and manage my business with a professional communication system. And it gives me the ability to send messages, make calls, and document notes from my calls while I'm the middle.
Webex calling quality calls and reliable communication with advanced collaboration tool
What do you like best about the product?
I like the call quality wich is very good and also that the rest of the product is easy to use and makes it much easier to make and receive calls. I like the reliable communication and that the product is friendly and the portal easy to manage.
What do you dislike about the product?
I have noticed that sometimes it can be a little slow and lose call quality due to the connection.
What problems is the product solving and how is that benefiting you?
Since we have used this tool, in general the experience has been positive with this product due to the functionalities it offers, solving communication problems, improving the customer experience and everything is in the cloud. This solution is really useful.
I can answer my line anywhere outside the office and I don't need the physical phone
What do you like best about the product?
I liked that they spoke clearly and that I understood ( and they understood) everything. Plus I handle all the calls that people and clients make to my business and manage them with a single app. They also stay on the phone with you until you have received all the information you need to move forward.
What do you dislike about the product?
I think a problem would be communication. I always receive responses quickly, but the quality of the responses is not always what is necessary.
What problems is the product solving and how is that benefiting you?
If you need help, chat support is always available to help you. It also allows me to create call groups, redirect calls and select which users answer, if it rings for everyone at the same time.
Definitive solution for online calls that allows us good stable
What do you like best about the product?
Implemeting this solution was a great idea. I like what it gives us for good communication and answering calls and I liked that it is cloud-based and ease for anyone to use. It also has a flexible user interface and offers a freel trial.
What do you dislike about the product?
We encountered difficulties and support took too long to respond.
What problems is the product solving and how is that benefiting you?
Webex Calling is an excellent cloud-based service that allows us to facilitate our communication through call, all in addition to strengthening communication with the work team and clients and students.
The customer service team is patient and knowledgeable
What do you like best about the product?
I love the simplicity and how easy it is to set up and use. They allow for many brands of hard and soft phones without locking you into any specific platform. I also like to have a phone number that I can call and speak to a representative.
What do you dislike about the product?
A disadvantage is that it depends on a stable Internet connection and a computer that can handle the processing needs of the application.
What problems is the product solving and how is that benefiting you?
The Webex Calling app has been an invaluable tool for our business during these difficult times. In addition to this, you can easily access all settings, auto attendants, users and reports online. It is a sophisticated system that offers a large number of functions.
They are very useful when I have trouble understanding something
What do you like best about the product?
I like its ease of access to set up the phone system for our business in multiple locations. I also consider that working with the onboarding team and the technical support team has been a very positve experience.
What do you dislike about the product?
Sometimes you will find people who really are not very interested in helping you and prefer to hang up on you quickly, when it comes to customer service.
What problems is the product solving and how is that benefiting you?
You can use phone, email, or live chat, which is very convenient when you need help. Webex Calling improves our customer experience and our business in general. Additionally, the flexibility allowed us to get important features we needed.
You can contact them directly via phone, chat, or even email
What do you like best about the product?
They are receptive and proactive to technical changes. the most important thing is the support team that Webex Calling offers when you need help. All viewing options, especially as an administrator, are easy to manage and access.
What do you dislike about the product?
I think the web version and the app are difficult to use and sometimes don't work as well. Other than that I have no complaints or dislikes about the Webex Calling app.
What problems is the product solving and how is that benefiting you?
The product is very reliable with minimal downtime. I like the click to dial feature. And it offers personal support and perfect ease of use in day-to-day activities. Pricing and system setup was easy, support was knowledgeable and easy to understand and their teams always go above and beyond for us and our franchisees.
Ease of management and understanding to make and receive calls from our desktop devices
What do you like best about the product?
In general, it is very good and intuitive tool, easy to understand. I like being able to receive calls and work from anywhere, and communication is stable and efficient.
What do you dislike about the product?
It would be great if setup to boot took less time, the only thing I didnt like was that.
What problems is the product solving and how is that benefiting you?
Since this tool was recommended to us, it has been a very good solution that simplifies communication for online meetings and team conferences. Everything is excellent, calls are frequent, we treat our clients and provide a good foundation that guarantees good work without problems.
The app is perfect for the worker who is on their computer and uses meetings and headphones
What do you like best about the product?
A big plus is that you can text, call, or open a ticket with any issues you may have. It's easy to use and the ability to communicate with tech support, having them get back to you in a timely manner, has been a huge help.
What do you dislike about the product?
The app tends to crash from time to time. It was a little difficult to understand the person on the other end of the line, but she solved my problems. But customer service is always very helpful.
What problems is the product solving and how is that benefiting you?
Webex Calling allows one platform to perform many different tasks. And the possibility of forwarding calls and answering them from a mobile phone is of great help. I like the effective and efficient help they provided when I had a problem with the call flow on one of the dealership's business phones.
They have a panel to manage users
What do you like best about the product?
I was impressed with the number of features available to me with the system during setup, plus it allows me to make sure customers get to the correct department when they call. And I like that they respond very quickly to questions and concerns I may have.
What do you dislike about the product?
Since I don't see a way to delete old text messages or call logs. And sometimes I can get lost in the administrator UI. But besides this I think the user interface is very clean.
What problems is the product solving and how is that benefiting you?
I can take my phone anywhere and that's a big plus. And they are always there when our business needs them. Plus, Wbex Calling's excellent customer support and mobile apps for on-the-go management further enhance its appeal.
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