Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
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External reviews are not included in the AWS star rating for the product.
Simple and Handy for Daily Work Calls
What do you like best about the product?
I like how simple it is to make and receive calls from anywhere, whether I’m on my laptop or phone. The call quality is usually great, and it’s nice having everything (chat, meetings, calls) in one place.
What do you dislike about the product?
It’s reliable overall, but the user experience could be smoother. Sometimes there’s a small lag or glitch that interrupts calls.
What problems is the product solving and how is that benefiting you?
Webex Calling helps our team stay connected even when we’re not in the office. We don’t have to rely on personal numbers anymore, and it keeps all our work calls organized in one place.
Seamless Cloud Calling with Great Features, Minor Setup Hurdles
What do you like best about the product?
Webex Calling is user-friendly, reliable, and cloud-based, which makes it ideal for remote and hybrid teams. I appreciate how seamlessly it integrates with Webex Meetings and Messaging, allowing calls, chats, and meetings to flow together effortlessly. The voice quality is excellent, and features such as call routing, voicemail-to-email, and mobile support add a great deal of convenience.Its scalability , security , and minimal IT administration requirements make webex callinf a strong and viable solution for wokrplaces today.
What do you dislike about the product?
While Webex Calling offers robust capabilities, there are a few drawbacks to consider. The service depends greatly on a reliable internet connection, which means that call quality may suffer if connectivity is poor. Its advanced features and initial setup can be somewhat confusing, especially for newcomers or smaller IT teams. Compared to traditional PBX systems, the customization options are also more limited. Furthermore, resolving certain issues may require assistance from Cisco support, which can sometimes delay the resolution process. Despite these points, I find these to be relatively minor trade-offs for the benefits of a cloud-based calling solution.
What problems is the product solving and how is that benefiting you?
Webex Calling addresses the limitations of traditional phone systems by offering a cloud-based platform that brings together calling, messaging, and meetings. This solution enables businesses to lower expenses, boost productivity, and accommodate remote or hybrid work by allowing employees to make and receive calls from any location. Its straightforward scalability, dependable call quality, and support for mobile devices help ensure smooth communication and collaboration among teams and offices.
Intuitive Interface and Great Team Management, But Needs Better Reports and Stability
What do you like best about the product?
I've been consistently impressed by its intuitive interface, the tool has many useful features. I like the ability to manage teams, this has improved our response rate. It allows me to provide my clients with the best experience.
What do you dislike about the product?
It would be more useful if the reports provided additional context, as there are times when the call quality is not ideal. I also find myself wishing for more advanced features, since the app does crash from time to time.
What problems is the product solving and how is that benefiting you?
This has been ideal for managing everything on one device. The platform is straightforward and intuitive, making it simple to keep calls separate. I appreciate how easy it is to reach my contacts, as it really helps me stay organized when reaching out and communicating.
Simple and Seamless Communication, But Limited Customization
What do you like best about the product?
What I like about Webex Calling is its simplicity with excellent communication capabilities by enabling seamless connection with peers. It also supports Cisco IP phone with comprehensive PBX features such as virtual receptionist and personalized voice mail.
What do you dislike about the product?
Webex Calling lacks granular control and customization option which may limit business needs.
What problems is the product solving and how is that benefiting you?
the mail problem it is solving is that it enables remote and hybrid work supports by making and receiving call from any where with stable internet connection .
Great Features, Web UI enhancemnet and Steep Learning Curve
What do you like best about the product?
Webex Calling seems similar to zoom calling, however ui part still needs more user friends. Personally at first glance, it is quiet harder to navigate and use features that it has but once you use frequently it becomes easier to use.
What do you dislike about the product?
Mostly using web version in some browsers, it looks and feels outdated.
What problems is the product solving and how is that benefiting you?
It is easier to use multiple features at a same time like call forwarding and voicemail.
Intuitive Call Management with Helpful Features, But Needs More Customization
What do you like best about the product?
I really appreciate how simple it is to organize calls, which makes it straightforward to keep calls and messages separate. The interface is clean and intuitive, and I especially like being able to add multiple users to my account. There are plenty of features that are genuinely helpful, and the apps function exactly as expected.
What do you dislike about the product?
I think it would be really helpful if read receipts were available. I also wish there were more advanced customization options to tailor the experience. Occasionally, I notice errors appearing in the activity tab.
What problems is the product solving and how is that benefiting you?
It's allowed us to communicate with our customers like never before, it's made a significant difference in improving communication. It's the best phone system we've ever used, it helps me stay on top of customer communication.
Unified Collaboration Made Easy, But Dependent on Strong Internet
What do you like best about the product?
I appreciate Webex Calling for its unified collaboration features. It simplifies my interactions with customers by bringing together calling, messaging, and file sharing within a single application that I can access from anywhere and on any device. Additionally, its built-in security provides reliable and seamless communication.
What do you dislike about the product?
The primary drawback is its strong reliance on a stable, high-quality internet connection. If the network is unstable, it can significantly affect the service, leading to unexpected interruptions or even outages in communication.
What problems is the product solving and how is that benefiting you?
Webex Calling has allowed me to make a significant improvement in the customer experience. It has made my work easier by transforming a basic call into a comprehensive, instant meeting, which has led to increased trust and a higher quality of service for my customers.
Reliable, Seamless Calling with Minor Hiccups for New Users
What do you like best about the product?
What I like best about Webex Calling is its reliability and seamless integration with other collaboration tools in the Webex ecosystem. The call quality is consistently clear, even when working remotely, and the transition between desktop and mobile devices is smooth and intuitive. I also appreciate the ease of managing calls, voicemails, and settings from one unified interface. The platform feels secure, user-friendly, and well-suited for both internal and external communication. It really simplifies day-to-day collaboration without the technical hiccups that often come with other calling solutions.
What do you dislike about the product?
While Webex Calling is a solid and reliable platform, there are occasional delays when switching between networks or devices, which can momentarily affect call continuity. The interface, though comprehensive, can feel a bit overwhelming for new users due to the number of settings and options available. Additionally, the mobile app could be more responsive at times—especially when joining calls from low-bandwidth environments. These are minor issues, though, and don’t take away from the overall positive experience.
What problems is the product solving and how is that benefiting you?
Webex Calling has helped streamline communication across distributed teams by bringing all calling, messaging, and meetings into a single, unified platform. It eliminates the dependency on desk phones and traditional PBX systems, making it easier to stay connected from anywhere. The ability to transfer calls seamlessly between desktop and mobile ensures flexibility during remote or hybrid work. It has also reduced missed calls and improved responsiveness with features like call forwarding, voicemail-to-email, and presence visibility. Overall, it’s made communication more reliable, efficient, and aligned with how modern teams work.
Reliable, Scalable Cloud Calling—Great for Modern Enterprises but Requires Careful Setup
What do you like best about the product?
What I like best about Webex Calling is how seamlessly it integrates enterprise-grade voice capabilities with collaboration tools in one unified platform. The solution stands out for three main reasons:
Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions.
All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently.
Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams.
Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions.
All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently.
Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams.
What do you dislike about the product?
Heavy Dependence on Strong Internet Connectivity – Call quality and reliability can drop noticeably when bandwidth is limited, making a stable, high-speed internet connection essential for smooth performance.
Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings.
Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams.
Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings.
Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams.
What problems is the product solving and how is that benefiting you?
Webex Calling is solving the problem of outdated, costly, and inflexible on-premises phone systems by moving communications into the cloud. This benefits me and my organization by:
Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility.
Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows.
Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location.
Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility.
Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows.
Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location.
Flexible, Intuitive Tool with Powerful Analytics and All-in-One Communication Features
What do you like best about the product?
I appreciate how easy it is to implement, as well as its impressive flexibility. The user interface is intuitive and straightforward, so no training is necessary. Additionally, the customization options seem almost limitless. I also value the comprehensive reporting and analytics features, which help us refine our business support and growth strategies.
What do you dislike about the product?
I have no complaints about this tool. It has offered us a range of services, including instant messaging, a call center, and an autodialer, all integrated into a single system.
What problems is the product solving and how is that benefiting you?
Within our organization, handling physical phones had grown increasingly challenging and costly, prompting us to look for a more sustainable alternative. Webex Calling has provided that solution and even more, with its extensive global reach and the flexibility of unlimited deployment.
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