Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
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Cisco CUCM In The Workspace
What do you like best about the product?
Cisco CUCM is very robust. It is also very HA and able to be placed in two data centers for full redundany
What do you dislike about the product?
I wish Cisco would add Telephone number inventory to CUCM. This would allow us to enter our phone number ranges and know what numbers are still available to use when provisioning a phone
What problems is the product solving and how is that benefiting you?
It allows users to take their phone to other buildings when they change departments. This lowers MAC costs for the company..
Recommendations to others considering the product:
It would be a wise choice if moving to VOIP
Service works well
What do you like best about the product?
I like the access to support that we experience as a customer.
What do you dislike about the product?
I'm not sure if anything falls into the 'dislike' category, but it would be nice to have easier 3-party integration
What problems is the product solving and how is that benefiting you?
End user voice acces
Industry Revolution
What do you like best about the product?
I've been working with Cisco UC for the past 19 years, and I can tell that is the number 1 solution. I've seen then all, and they all use try to copy or follow Cisco's footsteps to be competitive. Listing to customer needs and demands is the key to their success.
What do you dislike about the product?
At some point through the UC lifetime, Cisco stopped listening to customer and started buying and trying to develop multiple application that overlap and it was very confusing. Also, licensing was nightmare but thankfully it has overcome those issues and back to customer oriented.
What problems is the product solving and how is that benefiting you?
Connecting people around the globe and enhancing user experience through video and collaboration.
Recommendations to others considering the product:
You have to look at the platform integration and future. How is leading the market and why
CUCM
What do you like best about the product?
quality and stability over life of product
What do you dislike about the product?
complex system that required third party integrators
What problems is the product solving and how is that benefiting you?
voip phone service corporate ans satelite offices
Recommendations to others considering the product:
consider cloud services
Best Customer Care
What do you like best about the product?
I love when I can call them and the can pin point my problem when we are having problems with the phone system or when the phones have gone down
What do you dislike about the product?
I feel the only thing I dislike is that we do not have an agent on site
What problems is the product solving and how is that benefiting you?
We have had the phones not working at all and we have had calls not routing to the correct location
Just okay
What do you like best about the product?
It got the job done when needed. It helped me have a job so can't really hate it too much
What do you dislike about the product?
The amount of times I was unable to log in or severs were down.
What problems is the product solving and how is that benefiting you?
Placing orders and being able to clock in on time half of the time.
Recommendations to others considering the product:
Make sure your internet is tip top because my appliyof Cisco calling would always crash mid calls.
CISCO Calling is what you need.
What do you like best about the product?
All of our Phones at work are CISCO . Cisco provides great Phone Service. It is secured, easy to work with and the Call Quality is great. So far we had not anny Outages. Great Compny with great Quality Products.
What do you dislike about the product?
I do not have to say anything negative about CISCO calling as I not yet have encountered a problem. Great Product
What problems is the product solving and how is that benefiting you?
Client Callings, Product Callings, Ordering, Internel and External Calls.
Simple and easy for reports
What do you like best about the product?
Easy way to push pull all of the reports needed for AHT, ART, and SLAs.
What do you dislike about the product?
The interface could be a little more intuitive. It seems like the UI/UX needs a good facelift to be up to par with other software platforms.
What problems is the product solving and how is that benefiting you?
Calls inbound/outbound, and reporting around each.
Recommendations to others considering the product:
You need to have a good IT staff on hand to maintain. Cisco was great to help get up and running, but the support wasn't too great going forward.
Great tool for multiple phone line industry
What do you like best about the product?
Cisco calling is great for our call center atmosphere. Although we do not have a large call center, we love features like being able to connect with calls to the appropriate person or representative. The automated attendants, audio, video and conference calls are a necessity.
What do you dislike about the product?
There have been outages in the past that take a while to recover fro and can pretty much stop business. It is rare but has a poor effect.
What problems is the product solving and how is that benefiting you?
Cisco has allowed us to perfect our calls and maintain professionalism. It helps us to track and monitor call control as well.
Amazing product
What do you like best about the product?
The best product you can think off. It works grest
What do you dislike about the product?
Nothing. I do not have any complaints about it.
What problems is the product solving and how is that benefiting you?
it works great in my company. Everyone loves it .
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