I use Webex in my company to optimize communication and meetings.
Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
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External reviews are not included in the AWS star rating for the product.
Improves team collaboration within businesses and offers integration capabilities
What is our primary use case?
What needs improvement?
The product's user interface is an area with shortcomings, making it an area where improvements are required.
In the future, I would like to see Webex provide integration capabilities with Microsoft.
The quality of the services offered by the support team needs to be improved.
For how long have I used the solution?
I have been using Webex for two or three years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Though I am not sure, I feel that the tool does not allow an increase in the number of users.
In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.
How are customer service and support?
I have experience with the solution's technical support. I rate the technical support a seven out of ten.
Which solution did I use previously and why did I switch?
In comparison to Webex and Microsoft Teams, I feel that Zoom is better.
How was the initial setup?
The product's initial setup phase was complex.
The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.
What's my experience with pricing, setup cost, and licensing?
I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.
What other advice do I have?
The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.
Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.
The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.
I rate the tool an eight out of ten.
Makes it easy to keep everything perfect
What do you like best about the product?
I loved the numerous capabilities for call center management. In addition, one of the main advantages is that it allows us to consolidate our commercial communications on a single platform. And customer service walked me through everything I needed to make this transition easier.
What do you dislike about the product?
So far nothing stands out as bad. But it has long wait times for customer service and call returns. And does not offer an automatic text message option for missed calls. But I think they are things that can be solved.
What problems is the product solving and how is that benefiting you?
Webex Calling offers us the flexibility to respond from anywhere. Plus robocall assistants are a great way to route calls faster to where they need to go. Their chat support is impressive and very knowledgeable.
I can contact Webex Calling support at any time
What do you like best about the product?
The best thing about support is that they will help fix the problem instead of just providing instructions. Also the biggest advantage is the easy transition from the phone to the desktop or mobile application. Everything works perfectly.
What do you dislike about the product?
It's a bit difficult to use, but the support team is always willing to help when something is confusing. Also I can't change my main menu from the phone.
What problems is the product solving and how is that benefiting you?
Webex Calling's cloud-based solutions simplify the process by eliminating the need for extensive on-site teams. They were also able to set up our account and our number transfer started within an hour and they were very professional at all times.
Easy-to-use tool with flexible team collaboration features
What is our primary use case?
We use the product for attending training webinars, meetings, and team collaboration.
What is most valuable?
The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.
What needs improvement?
There could be a feature available to record the meetings.
For how long have I used the solution?
I have been using Webex for half a year. At present, I use the latest version.
What do I think about the stability of the solution?
I rate the platform's stability a ten out of ten.
What do I think about the scalability of the solution?
The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.
How was the initial setup?
Compared to Teams, I rate Webex's initial setup process a ten.
What other advice do I have?
Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.
It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.
I rate it a nine out of ten.
The system portal is impressive
What do you like best about the product?
I needed multiple different features and they made sure I had everything I needed. Also expedite calls from our offices and personal calls from our independent agents. The system is very flexible and offers all the fuctions we need and more. Easy setup and reliable.
What do you dislike about the product?
We have not experienced anything negative with Webex Calling. I have gotten what I wanted and more with the help of this company, at a comprehensive prince.
What problems is the product solving and how is that benefiting you?
Webex Calling allows me to professionally represent and manage my business with a professional communication system. And it gives me the ability to send messages, make calls, and document notes from my calls while I'm the middle.
Webex calling quality calls and reliable communication with advanced collaboration tool
What do you like best about the product?
I like the call quality wich is very good and also that the rest of the product is easy to use and makes it much easier to make and receive calls. I like the reliable communication and that the product is friendly and the portal easy to manage.
What do you dislike about the product?
I have noticed that sometimes it can be a little slow and lose call quality due to the connection.
What problems is the product solving and how is that benefiting you?
Since we have used this tool, in general the experience has been positive with this product due to the functionalities it offers, solving communication problems, improving the customer experience and everything is in the cloud. This solution is really useful.
I can answer my line anywhere outside the office and I don't need the physical phone
What do you like best about the product?
I liked that they spoke clearly and that I understood ( and they understood) everything. Plus I handle all the calls that people and clients make to my business and manage them with a single app. They also stay on the phone with you until you have received all the information you need to move forward.
What do you dislike about the product?
I think a problem would be communication. I always receive responses quickly, but the quality of the responses is not always what is necessary.
What problems is the product solving and how is that benefiting you?
If you need help, chat support is always available to help you. It also allows me to create call groups, redirect calls and select which users answer, if it rings for everyone at the same time.
Definitive solution for online calls that allows us good stable
What do you like best about the product?
Implemeting this solution was a great idea. I like what it gives us for good communication and answering calls and I liked that it is cloud-based and ease for anyone to use. It also has a flexible user interface and offers a freel trial.
What do you dislike about the product?
We encountered difficulties and support took too long to respond.
What problems is the product solving and how is that benefiting you?
Webex Calling is an excellent cloud-based service that allows us to facilitate our communication through call, all in addition to strengthening communication with the work team and clients and students.
The customer service team is patient and knowledgeable
What do you like best about the product?
I love the simplicity and how easy it is to set up and use. They allow for many brands of hard and soft phones without locking you into any specific platform. I also like to have a phone number that I can call and speak to a representative.
What do you dislike about the product?
A disadvantage is that it depends on a stable Internet connection and a computer that can handle the processing needs of the application.
What problems is the product solving and how is that benefiting you?
The Webex Calling app has been an invaluable tool for our business during these difficult times. In addition to this, you can easily access all settings, auto attendants, users and reports online. It is a sophisticated system that offers a large number of functions.
They are very useful when I have trouble understanding something
What do you like best about the product?
I like its ease of access to set up the phone system for our business in multiple locations. I also consider that working with the onboarding team and the technical support team has been a very positve experience.
What do you dislike about the product?
Sometimes you will find people who really are not very interested in helping you and prefer to hang up on you quickly, when it comes to customer service.
What problems is the product solving and how is that benefiting you?
You can use phone, email, or live chat, which is very convenient when you need help. Webex Calling improves our customer experience and our business in general. Additionally, the flexibility allowed us to get important features we needed.
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