Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
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External reviews are not included in the AWS star rating for the product.
Webex is the future of our phone system
What do you like best about the product?
The ease of management, troubleshooting and maintenance.
What do you dislike about the product?
I have almost nothing negative to say about Webex Calling. It meets our needs and then some!
What problems is the product solving and how is that benefiting you?
It is allowing us to deploy a nationwide network of users on same phone system without requiring a VPN or physical infrastructure.
Easy-to-use, optimized software
What do you like best about the product?
Intuitive and easy to use. There is a wide variety of services you want to use, not just phone calls.
What do you dislike about the product?
The operating GUI appears to be unpolished. Would be nice if the operation could be so a little easier to use.
What problems is the product solving and how is that benefiting you?
I think it is the best system when you have many branches and your business grows.
Solutions Architect
What do you like best about the product?
The platform is easy to use and navigate.
What do you dislike about the product?
Sometimes is not user-friendly for a non-technical user.
What problems is the product solving and how is that benefiting you?
Availability everywhere, Reduced the calling pricing geographically.
I love this secure, feature rich product from top to bottom!
What do you like best about the product?
The most helpful part of Wbex calling is being able to manage all employees under one pane of glass! No matter which location they are at, they are only a click away!
What do you dislike about the product?
The seamlesss integration with MS Teams makes it easy for anyone to use. I only dislike that I didn't find webex calling much sooner for our organizaztion to use!
What problems is the product solving and how is that benefiting you?
Webex Calling bridges the gap for our old phone service and contact center. With skills based routing, call recording and open API's right out of the box, consider me happy!
Webex Calling Streamlines Configuration for IT staff and end users
What do you like best about the product?
ease of use and ease of configuration for IT staff. no more need to manage on-prem hardware and the ability to have a robust system in multiple datacenters with minimal effort
What do you dislike about the product?
Customization of device lines is lacking
What problems is the product solving and how is that benefiting you?
creates the ability to migrate off our on-prem CUCM, Toshiba and Avaya systems to create an environment with one solution
Enterprise Grade Calling Solution
What do you like best about the product?
Ease of setup. Multitude of deployment options to accommodate any customer needs.
What do you dislike about the product?
Certain features are not available compared to on-prem CUCM such as translation patterns.
What problems is the product solving and how is that benefiting you?
Small scale customers need enterprise grade calling without deploying multiple on-premise servers. Webex Calling is infinitely easier to setup with them and works out of the box.
Webex Calling Good So Far
What do you like best about the product?
Control Hub is less confusing than CUCM.
What do you dislike about the product?
Still getting used to/finding different settings
What problems is the product solving and how is that benefiting you?
Nice to have everything in one spot with Control Hub
Webex Calling has made Calls and communication so much easier
What do you like best about the product?
The ease of use is what most people like best about Webex Calling. It's just a click-and-go type of situation and people seem to love it around here. It has helped a number of users in our company. A large number of our user population using webex Go to be able to connect outside of the office!
What do you dislike about the product?
So people didnt quite grasp the new concept of webex calling and how it works since the new Webex Calling has ao many additional features and ways to connect. Our internal team were able to support and easily teach users how to utilize this new feature we have.
What problems is the product solving and how is that benefiting you?
Webex calling didnt solve a problem that we had previously rather than helping us grow what we had in place. The scalability as we rolled out Webex across our organization made the project so easy for admin's and the helpdesk staff. Users can now have easy to use communication outside of the office.
The best cloud calling solution I have ever used
What do you like best about the product?
Webex Calling has a great feature set but is also really easy to set up and manage. Everything is managed through Webex Control Hub, which makes provisioing very fast, troubleshooting easy, and RMACs very straightforward.
What do you dislike about the product?
It lacks some of the finer levels of configuration that you would get with Unified Communications Manager but for overall majority of customers, this is not a problem. And Webex Dedicated instance is available if that level of configurability is required.
What problems is the product solving and how is that benefiting you?
WXC is simple to manage, fast to deploy and easy to make changes. This reduces administration and management overheads and doesn't require highly specialised skill sets.
Webex - An Alternative to In-Person Meetings
What do you like best about the product?
The most helpful thing about Webex is that it allows users to conduct online meetings and webinars efficiently. It is also helpful for sharing documents and presentations online
What do you dislike about the product?
The least helpful thing about Webex is that it can be challenging to figure out how to use all of its features. Additionally, the interface can be confusing and hard to navigate.
What problems is the product solving and how is that benefiting you?
Many business problems can be solved using Webex. Some examples include:
-Improving communication and collaboration within a company
-Reducing travel expenses
-Increasing productivity
-Enabling remote work
-Improving customer service
-Improving communication and collaboration within a company
-Reducing travel expenses
-Increasing productivity
-Enabling remote work
-Improving customer service
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