Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
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External reviews are not included in the AWS star rating for the product.
Webex Calling - One of the best cloud calling solution
What do you like best about the product?
Its powerful yet flexible cloud-based phone system which makes adding new users and managing devices very easy. The user-friendly interface makes it easy to use and the voice and service quality is awsome.
What do you dislike about the product?
The call routing feature can be better in terms of service and efficiency. The notifications are buggy sometimes which can be annoying. Customer support should be a little more responsive in a timely manner.
What problems is the product solving and how is that benefiting you?
The best thing I found about Webex Calling is its flexibility to add and manage multiple users. It is very easy to use yet full of pro features which makes is one of the best available solutions.
Great upgrade to traditional PBX network
What do you like best about the product?
We've replaced Webex calling with PBX based traditional phone system that was running on CISCO call manager. It was a very smooth and seamless integrations and was easy to implement.
What do you dislike about the product?
Sometimes call may get dropped or can't hear the ringing
What problems is the product solving and how is that benefiting you?
Move phone system from traditional PBX to VoIP. That was a hugh cost saving initiative and need less resources to manage the system
Webex Calling is enterprise-ready fully featuring calling platform
What do you like best about the product?
Webex Calling is available in a significant number of global markets. It is a fully featured, enterprise-ready telephony platform. The phone models are well-made, rock-solid devices. Softphone apps are equally useful tools. One of the coolest features is a "pull call" feature, allowing live calls to be moved seamlessly from physical to softphones. Support is excellent and can pull full SIP logs for troubleshooting. The Control Hub is constantly being improved with customer suggestions. Minimal downtime even when the Webex messaging cloud sees issues (which is rare).
What do you dislike about the product?
The legacy of Broadcloud as the base for Webex Calling is still evident in the User Portal, though this is being improved. Some Control Hub updates are implemented without warning, so there can sometimes be some admin headaches.
What problems is the product solving and how is that benefiting you?
They are actively pursuing new markets globally. They have a agile development process for implementing new features. It's clear Cisco is spening a lot of money improving Webex Calling.
Cisco Partner using Webex Calling
What do you like best about the product?
We migrated from on-prem CUCM and discovered Webex Calling is a great solution. One of the best things is being cloud-based, significantly simplifying the infrastructure.
What do you dislike about the product?
Webex Calling Plan is unavailable in my country (Brazil), so this can be improved. Compatibility with older devices such as 3905 would also be nice to have. Features such as Billing/CDR/Usage Reports could also be improved.
What problems is the product solving and how is that benefiting you?
We moved to a smaller office so there isn't much room for physical gear anymore. So, being able to use as much Cloud solutions as possible is a huge benefit as it saves physical space, power, and simplifies our internal IT operation as well.
centralized view
What do you like best about the product?
single app and management with detailed information about organization usage and user view.
What do you dislike about the product?
nothing but a little bit about app usage. it is moving fast but using lot of BW.
What problems is the product solving and how is that benefiting you?
management service is fully solved by using webex calling. it helps us to rely o cisco webex team to support us.
Smooth and Easy.
What do you like best about the product?
I like the reception, no static on the background and i can hear the caller crystal clear and vise versa. The Video have an option for HD as well which other applications doesn't have.
What do you dislike about the product?
So far None. Our company is using WEBEX for calls and video conferencing
What problems is the product solving and how is that benefiting you?
Easy access for joining meeting
Comprehensive one stop for calls
What do you like best about the product?
The webex calling has helped our organization in having a one stop for complete collaboration across the enterprise. It binds everyone from all areas and businesses together. It has provided a great platform and enables strong communication
What do you dislike about the product?
It has helped in great integrated experience matched with good capabilities for the enterprise.There is no doslikesthat we see currently
What problems is the product solving and how is that benefiting you?
It has been anytime anywhere and any device connected at all aspects and has given same and similar experience across the organization taking this to the next levels.It has provided enhanced capabilities like chat , exchange of ideas has enhance to next levels.
Webex Calling: Empowering Seamless Communication and Collaboration
What do you like best about the product?
Webex Calling is highly regarded for its unified communication solution, delivering high-quality voice and video calls. Its user-friendly interface, scalability, and seamless integration with collaboration tools make it a popular choice. The advanced calling features and mobile accessibility further enhance its appeal for efficient and flexible communication.
What do you dislike about the product?
Some users have expressed occasional connectivity issues, found the platform initially complex for new users, desired more customization options, and perceived the pricing structure as relatively high for Webex Calling.
What problems is the product solving and how is that benefiting you?
Webex Calling solves communication challenges by enabling seamless collaboration, supporting remote work, reducing costs, enhancing mobility, and integrating with other collaboration tools. These benefits result in improved efficiency, productivity, and connectivity for users.
Feedback Webex calling
What do you like best about the product?
The application turned out to be easily integrable and simple to use. The availability of the contact directory and its search.
What do you dislike about the product?
The need to log in later during the initial setup.
What problems is the product solving and how is that benefiting you?
Communication in digital format without the need for a physical terminal. Communication through mobile devices and the application.
Reliable and User-Friendly Voice Solution with ongoing improvements.
What do you like best about the product?
Easy to deploy and works well, reliable and feature rich.
What do you dislike about the product?
Can't think if anything we dislike as we chose Webex calling after looking at other similar solutions.
What problems is the product solving and how is that benefiting you?
Improved Communication, Integration with Other Tools, Accessibility and Mobility, Scalability and reliable customer support. Webex Calling has made our communications more effective and efficient, enhanced our workflow, and provided us with dependable customer support. Despite the slightly higher cost, the benefits we've gained make it a worthy investment for our business.
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