We use the solution for third-party meetings.
Webex Calling
Cisco Systems, Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Used to conduct online third-party client meetings or third-party vendor meetings
What is our primary use case?
What is most valuable?
The most valuable features of the solution are communication, screen sharing, and collaboration. Webex makes it easier to handle third-party online meetings and to interact with people and your partners.
What needs improvement?
Sometimes, the solution lags because of performance issues.
For how long have I used the solution?
I have been using Webex for a couple of years.
What do I think about the stability of the solution?
The solution is stable, but sometimes it has issues with the performance.
What do I think about the scalability of the solution?
Around 20 to 30 users in our organization, including engineers and developers, use Webex. The solution is not extensively used in our company.
Which solution did I use previously and why did I switch?
We also use Microsoft Teams in our organization. We prefer Microsoft Teams because it is more integrated, has E5 licensing from Microsoft, and is easier for corporations to use.
How was the initial setup?
The solution's initial setup is straightforward. I'm using it mainly for third-party interactions. To deploy Webex, you need to download an installer, deploy it, and then use it.
What about the implementation team?
We implemented the solution through an in-house team in two to three minutes. An agent is installed on your machine to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
I use the solution for free because I don't use the solution's enterprise version.
What other advice do I have?
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it.
I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings.
Overall, I rate the solution a nine out of ten.
Has outdated technology and chat button is difficult to find
What is most valuable?
The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call.
What needs improvement?
Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology.
We had 20 people on a call, and whenever someone wanted to use the chat, they struggled to find the button. It was like a constant hunt for the chat feature, especially when you're presenting. It could feel quite desperate at times.
What other advice do I have?
I haven't used Webex's file-sharing and messaging features much. Our work involves sensitive information, so we rely on other platforms for file sharing. However, Teams is an exception, where we occasionally share files and information, mainly through the chat function. I rate the overall product a two out of ten.
Offers a straightforward initial setup phase
What is our primary use case?
In our company, we had to increase the usage of Webex after we found out that when we were using Cisco's teleconference software, external users could not join meetings. When I create a meeting in Webex, my company can hold meetings and use teleconference software.
What needs improvement?
From an improvement perspective, Webex should be able to have recording features.
From an improvement perspective, it should be possible to integrate Webex with other platforms.
The high price of the product is an area of concern where improvements are required.
For how long have I used the solution?
I have experience with Webex for years.
What do I think about the stability of the solution?
It is a very stable solution. I rate the solution's stability a six out of ten.
What do I think about the scalability of the solution?
It is an easily scalable solution.
I don't know how many people in my company use the product. I conduct most of the meetings with the help of the tool for around 50 to 100 users. I also need to consider how some people prefer Zoom while others prefer Webex.
How was the initial setup?
The product's initial setup phase is very straightforward.
The solution is deployed on the cloud.
The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.
The solution can be deployed in less than ten minutes.
What about the implementation team?
The product can be deployed with the help of the company's in-house team.
What was our ROI?
The product is worth the investment since it helps our company to hold meetings and other business-related sessions for people to attend. In my opinion, the ROI of the product is fine.
What's my experience with pricing, setup cost, and licensing?
There is a need to buy a subscription-based license to use the product. You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive.
What other advice do I have?
In our company's day-to-day business operation, we use Webex to hold our internal meetings and for those who want to join certain meetings remotely. The tool is connected to two offices, the head office and a branch. The teleconference software part of Webex allows external users who need to join a meeting. Sometimes, Zoom or Microsoft Teams can be used as alternatives if there are some stability issues with Webex. One can switch between the options.
Webex has simplified remote work in our company the same way Zoom has helped us. Webex has helped with the meeting part, specifically virtual meetings. It has helped ease business. I also have to ensure that our staff or external execs join Webex sessions without any issues.
Speaking about the most valuable aspect of the product for team collaboration, I find the whiteboards and control or the ability to share, especially when troubleshooting with a remote user, useful. Webex allows its users to easily share screens with other users, so users can look at the screen to see what the other person or user is doing.
I have not tried the integration of Webex with Zoom. If people from Zoom and Webex can join a meeting together there would be a lesser need to set up for a meeting. Anybody with Webex or Microsoft Teams can still join the same meeting that has been set up on Zoom. The ability to join a meeting should not depend on which application one uses.
The video quality of the product is good. There has been a lot of improvement in the tool's video quality.
I think the tool has security features because most of the calls on it are encrypted, so you can be sure that nobody is trying to listen or eavesdrop on the different sessions you have on the product. Depending on how a host o has set up the meeting, others can join and connect easily. When you closely look at the sessions in the tool, I think the tool has improved, and everything seems fine.
I suggest others start using the product since they can see added features in the product over a period of time. I recommended the product to those who plan to use it.
I rate the tool a nine out of ten.
Easy to use for setting up groups and conversations and good for integrating with other applications
What is our primary use case?
My company mostly uses it for internal purposes.
We mainly use it for team communication and meetings, as well as the chatbot feature.
Webex is primarily for remote work and virtual meetings, such as screen sharing. We don't use it for anything beyond basic meetings.
How has it helped my organization?
Webex improved our overall team collaboration.
What is most valuable?
Webex keeps our data secure. The security features are good in this product.
I also like the chatbot feature. If we have an incident or aren't sure about something, we type in a keyword, and the chatbot provides relevant information or helps us find the right resources.
However, the chatbot is the only integration we have with Webex.
What needs improvement?
There could be more some AI-related features.
For how long have I used the solution?
I have been using it for more than two years.
What do I think about the stability of the solution?
It has been a stable product for me.
What do I think about the scalability of the solution?
It is a scalable product and works well for our company.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams.
When compared to other tools, I find Webex easy to use for setting up groups and conversations. It's also good for integrating with other applications. Everything I need is available - including document sharing.
How was the initial setup?
The initial setup wasn't too difficult. The setup process was clear.
What about the implementation team?
We could install it on our systems if needed.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Enables easy communication, and the video conferencing quality is good
What is our primary use case?
We use the solution for everything. It is used by engineers. They use the tool for communication within the team and for video calls with the customers. It provides chat, instant calling, and messaging features. Everything is integrated into Webex.
How has it helped my organization?
Webex is used by Cisco worldwide. All the companies that have Cisco engines will have Webex. It is a common tool for easy communication.
What is most valuable?
Webex is a good solution. It is a handy tool. Sharing is easy. Contacting multiple users at a time is easy. It is quite useful. It is a strong product. The video conferencing quality is better than that of other solutions. Webex has the upper hand on everything because it runs on Cisco.
What needs improvement?
Webex is limited to Cisco. It is a good and a bad thing. It is okay for security reasons. We will get access to the product only if we are a Cisco user.
For how long have I used the solution?
I have been using the solution for eight years.
How was the initial setup?
The initial setup is a bit difficult. It is quite technical.
Which other solutions did I evaluate?
Some companies use Microsoft Teams.
What other advice do I have?
We are customers and partners. Overall, I rate the product a ten out of ten.
Offers good integration capabilities but needs to improve the scalability features offered
What is most valuable?
The solution's most valuable feature stems from its ability to help us connect to meetings, specifically team meetings, where we can discuss issues related to our company.
What needs improvement?
Webex has issues. If you use Zoom on Microsoft Team, Webex can look complicated since, at times, voice or audio is an area that may not be very clear. Problems start when a large number of users try to use the solution, but it starts to function better automatically when the count of the people involved in the product comes down, making it seem like a not-so-scalable tool. The scalability and voice quality attached to the solution are areas of concern where improvements are required.
For how long have I used the solution?
I have been using Webex for ten years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is not a scalable solution.
Most of the users of the tool in my company are hosts, while there can be many attendees in a meeting. The host submits a single link for all to join a meeting. A host can also add a co-host to the meeting.
Around 100 people in my company use the product.
The product is not used on a regular basis.
Which solution did I use previously and why did I switch?
Nowadays, my company prefers to use Microsoft Teams over Webex, especially if there are only 10 to 25 people needed in a meeting.
How was the initial setup?
The product's initial setup phase was straightforward. During the setup phase, even a mobile app was available.
The solution can be deployed on the cloud.
The solution can be deployed in around five minutes.
What about the implementation team?
The solution was deployed with the help of our company's in-house team since we had only to download it from the product's website.
What's my experience with pricing, setup cost, and licensing?
To host meetings with the product's help, you must pay the annual subscription licensing fees attached to the solution. The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees.
What other advice do I have?
Speaking about the use of Webex in our company's day-to-day business operations, I would say that we primarily use Webex's interface for video, but the audio part is used separately with audio devices. A separate device needs to be used so that our company can connect to the audio part of the solution while the video part can be used in Webex's application. The audio and video are separately connected when using the product so that the audio issues attached to Webex can be eliminated.
Speaking about how the product has simplified remote work in our company, I would say that we use Webex to connect to meetings and for training. The tool is also useful for making announcements, especially if there are any issues faced by our remote workforce since it allows us to access their devices remotely.
The video quality of the product is okay, in my opinion.
The product's security features are good.
Webex is available on the mobile app, so you just can create and attend meetings through the solution's application.
I won't recommend the product to those who plan to use it.
The integration capabilities of the product are good.
I rate the tool a seven out of ten.
Transformative Solution to Corporate Telephony
Seamless integrations with existing networks.
User-friendly interface.
Robust security features and all environments adaptability.
The Webex Calling experience.
The appointment scheduler offers great compatibility with the tools under the same brand
What is most valuable?
The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.
What needs improvement?
The accessibility of the share screen option provided by the product is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Webex for the past nine months. I am a user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
There are 15,000 to 25,000 uses of the product in my company.
Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.
How are customer service and support?
I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.
Which solution did I use previously and why did I switch?
My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.
How was the initial setup?
I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
The solution is deployed on the cloud.
What about the implementation team?
I was involved in the deployment of the product in my company.
What other advice do I have?
Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.
For daily team collaboration in my company, we don't use Webex since we have a product named Slack.
I cannot comment on the video quality offered by the product since I am not very aware of it.
The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.
I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.
I recommend the product to those who want a product that could help them with their communication and collaboration needs.
I rate the overall tool a nine out of ten.