The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.
Webex Calling
Cisco Systems, Inc.External reviews
656 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Webex is great
What do you like best about the product?
The best about webex is that I can speak with Meta through video meeting
What do you dislike about the product?
I like all, everything works always wonderful
What problems is the product solving and how is that benefiting you?
communication with meta support
Helps you with remote support and collaboration
What is our primary use case?
What is most valuable?
Webex is a collaboration tool that helps you with remote support and collaboration.
What needs improvement?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
What do I think about the stability of the solution?
The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.
How was the initial setup?
The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.
What other advice do I have?
The solution's video conferencing quality is great, and I rate it a seven out of ten.
Overall, I rate the solution an eight out of ten.
Easy to use, enables remote meetings, and saves time and money
What is our primary use case?
We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector.
What is most valuable?
The product is easy to use. We are very comfortable with it. The video call features are compatible with different devices like Polycom. The product saves time and money. I am satisfied with the tool 100%.
What needs improvement?
If customers cannot renew their subscription within one year, Cisco should give them a two to three-month extension. It will allow the customers to continue with the subscription and sessions. The solution must provide a plan to extend the subscription by three months.
For how long have I used the solution?
I have been using the solution for more than four years.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. We have five licenses to connect with the headquarters remotely. We have almost 20 to 25 users.
How are customer service and support?
I contacted the support team last year. The support people responded quickly and solved our problems easily.
Which solution did I use previously and why did I switch?
We used a different solution before. Then, we migrated to Webex. We have been using it for the last four years because it is very comfortable and easy to use.
How was the initial setup?
The initial setup is easy. I rate the ease of setup a ten out of ten. It can be deployed on public, private, or hybrid cloud.
What's my experience with pricing, setup cost, and licensing?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What other advice do I have?
We are planning to upgrade our subscription plan. I recommend Webex over other products to my friends in the industry. Cisco has its own engineers. They work well. We are a small organization.
Overall, I rate the solution a nine out of ten.
Webex Calling is the ally your company needs for its virtual communications.
What do you like best about the product?
Webex Calling is a software committed to quality and communication efficiency, so your company will find in its functions the remote connection it has always needed.
Webex Calling is constantly innovating, each one of its functions are among the best in the market to establish any type of virtual communication.
In addition, Webex Calling is a software that connects with the most popular applications and social networks of today, which facilitates its adoption and use.
Webex Calling is constantly innovating, each one of its functions are among the best in the market to establish any type of virtual communication.
In addition, Webex Calling is a software that connects with the most popular applications and social networks of today, which facilitates its adoption and use.
What do you dislike about the product?
Webex Calling is fantastic for all types of communications, it does not suffer any type of failures or technical problems, it is great for all types of business communications. It is a software that has no flaws whatsoever.
What problems is the product solving and how is that benefiting you?
Webex Calling has given my company the management and control of its communications, we no longer depend on third parties to set up our meetings and videoconferences, it has allowed us to accomplish our work within a digital environment protected by its tools.
A premium digital resource for your business communications.
What do you like best about the product?
Webex Calling is a fantastic digital resource for connecting and communicating virtually with all your employees, it is secure and effective.
Webex Calling has a formidable performance, its connection capabilities are the best to perform your work remotely.
Webex Calling offers the best alternatives to make possible the most reliable and secure remote meetings for all your employees.
Webex Calling has a formidable performance, its connection capabilities are the best to perform your work remotely.
Webex Calling offers the best alternatives to make possible the most reliable and secure remote meetings for all your employees.
What do you dislike about the product?
Webex Calling is a top-notch resource, it is really fantastic for making all your meetings and business calls, there is nothing wrong with its performance.
Webex Calling is unique and effective.
Webex Calling is unique and effective.
What problems is the product solving and how is that benefiting you?
Webex Calling offers my company the best services to make our communications possible in a secure and cost effective workspace, it is a first class business ally to satisfy our technical needs.
Most Complete Communication Software in The Markert
What do you like best about the product?
I appreciated the extensive call center management capabilities. Moreover, a key benefit is the ability to centralize our commercial communications on a single platform. The customer service team guided me through the necessary steps to facilitate this transition. Additionally, managing Cisco’s collaboration features for calling, meetings, and messaging in Webex—a widely used video conferencing and collaboration tool—was straightforward.
What do you dislike about the product?
The primary drawback of Webex Calling is its relatively high cost. However, in terms of functionality, it performs well, and we’ve seamlessly integrated it into our workflow
What problems is the product solving and how is that benefiting you?
It’s a high-quality software designed for business calls, offering seamless integration with all your communication tools and applications. Moreover, it’s interactive and adaptable, catering to individual user preferences
Webex
What do you like best about the product?
Webex, developed by Cisco, is a popular video conferencing and collaboration tool used by businesses, educational institutions, and individuals for virtual meetings, webinars, and team collaboration.
What do you dislike about the product?
Some users report that the mobile app is less robust compared to the desktop version
What problems is the product solving and how is that benefiting you?
High-quality video and audio
Comprehensive security features
Strong integration capabilities
Reliable performance and scalability
User-friendly interface
Excellent customer support and resources
Comprehensive security features
Strong integration capabilities
Reliable performance and scalability
User-friendly interface
Excellent customer support and resources
Webex Calling is the most complete communication software on the market.
What do you like best about the product?
It is a premium software to make your business calls.
It offers full integration of all your communication tools and applications.
In addition, it is a software that adapts to the needs and preferences of each user, it is interactive and functional.
It offers full integration of all your communication tools and applications.
In addition, it is a software that adapts to the needs and preferences of each user, it is interactive and functional.
What do you dislike about the product?
Webex Calling is a fantastic software and extraordinary performance, it has fulfilled all our communication needs, there is nothing I can complain about.
Webex Calling is a one of a kind software.
Webex Calling is a one of a kind software.
What problems is the product solving and how is that benefiting you?
This software has met and facilitated all our business communication needs, it is easy to use and allows us to increase the performance and productivity of all our employees.
Easy way to schedule the meetings in the late minute
What do you like best about the product?
The Best UI and no of options and features they provide for meetings
What do you dislike about the product?
When there is screen sharing feature is turned on, it lags heavily even if we have proper system and internet connection
What problems is the product solving and how is that benefiting you?
Scheduling meetings vey easily and Easy understandable UI for all the client meetings
A good-looking, fast, efficient and compact Teams
What do you like best about the product?
It's too easy to operate. A grandma could open Webex and know what to do to have things working. Differently than the average Teams app, it's dark natively, which is in my humble opinion a MUST in 2024. It's compact, so I don't have to use it in full screen in order to have access to what I want.
What do you dislike about the product?
Not having a way to close the chat currently open. Sometimes you open someone's chat to read their message and answer, but then you have to do something else. The chat is still there, open, and there is no way to close it, you can just move to another chat. That's a problem, because sometimes you open Webex back and you ended up sending a read receipt when you didn't necessarily read it; nevertheless, message is considered "read" on client side when I go for a prioritary chat/discussion and I might forget to read that person's message later. There should be a way to put flags into chats/discussions or to set as "not read" se we're reminded later there are people to answer. The app should also use AI to remind you that some messages apparently need answering (even if that's an optional feature).
I love Outlook's integration with Webex, but I don't like Webex's integration with Outlook. I can easily set up a Webex meeting through Outlook, but I cannot easily set up a Webex meeting that I'll be added to my schedule. I cannot access my teammembers schedules if I don't go through Outlook. Webex's access to Outlook's information is limited; this might not be intentional, but if it is, you might want to rethink that.
I love Outlook's integration with Webex, but I don't like Webex's integration with Outlook. I can easily set up a Webex meeting through Outlook, but I cannot easily set up a Webex meeting that I'll be added to my schedule. I cannot access my teammembers schedules if I don't go through Outlook. Webex's access to Outlook's information is limited; this might not be intentional, but if it is, you might want to rethink that.
What problems is the product solving and how is that benefiting you?
I am a PD engineer. I am able to easily contact people all around the globe through Webex, even if they use Microsoft Teams instead of Webex Teams.
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