Kandji
KandjiExternal reviews
781 reviews
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User Friendly & Intuitive Mac MDM
What do you like best about the product?
We engaged with Kandji to replace Intune as our Mac OS MDM solution. Intune was causing a big administration burden and we selected Kandji based on its ease of setup and API availability. Onboarding was very smooth and the "out of the box" CIS Benchmark configurations were immediately providing value to us.
What do you dislike about the product?
Like most Mac MDM solutions, Kandji is limited by the flexibility of Mac OS management, but the "auto apps" and pre-configured profiles help to counter this.
What problems is the product solving and how is that benefiting you?
Kandji allows us to ensure the security of our remote devices and it takes very little to no ongoing maintenance, freeing up the team to do other work. applying different levels of security to different users allows us to fine-tune the balance between security and convenience depending on the role of the user
Has edged past Jamf for our use case
What do you like best about the product?
It's simplicity! You do not need a week-long configuration session and then another 3 days for configuring Single Sign-On as you do with other players in the space.
What do you dislike about the product?
I do not dislike anything in particular, though reporting availability could be improved.
What problems is the product solving and how is that benefiting you?
Kandji is becoming king of MDM for mid-sized businesses in my opinion. We are solving Apple device management, SSO integration down to the endpoint as well as zero-touch deployment.
Surprisingly awesome, coming from a previous Jamf admin.
What do you like best about the product?
Kandji is very simple and easy to use. There are many controls, and being able to customize our end user's out of box experience is just what I need.
What do you dislike about the product?
I dislike some of the confusion surrounding blueprints/library. After a while it makes sense, but I feel this is just a tad too complex, and could be simpler.
What problems is the product solving and how is that benefiting you?
Kandji is solving the problem that is Mac and iOS management. Our environment is primarily Mac, and Kandji allows us to manage our environment effectively and securely.
Stellar support, user-friendly interface
What do you like best about the product?
Our company spent a long time looking at alternative services before we found that Kandji fulfills our needs best, and we have been fully justified in our choice. Kandji created a beautiful and user-friendly interface, as well as a robust collection of support materials that cater to most situations. When hands-on help is required, they provide truly stellar support, to the point that we feel part of a community.
We really value their proactive approach to customer service—on several occasions we received check-ins on how they could help us better. On the whole, we have an excellent relationship with the company, we feel there’s a genuinely positive atmosphere.
We really value their proactive approach to customer service—on several occasions we received check-ins on how they could help us better. On the whole, we have an excellent relationship with the company, we feel there’s a genuinely positive atmosphere.
What do you dislike about the product?
We've been happy with the service Kandji have provided us, and will continue to use their service in the foreseeable future. Changing from one service from another, especially when it comes to complex systems, has its unique challenges, but since we set up our cooperation with Kandji we've been satisfied with their service.
What problems is the product solving and how is that benefiting you?
Ever since we’ve started using Kandji’s service, the number of backoffice tickets dropped noticeably, because our employees are able to install necessary software straight from the service.
Network, Server and User Administrator
What do you like best about the product?
What I like least is this survey. I get it why you're doing it but, damn. What I like best is the initial help from developers to help us get connected to all of our existing systems. The things we like less is the inability to pick up the phone and have a conversation with a technician. Chat is efficient at times but, not always depending on the issue and it's technicalities.
What do you dislike about the product?
Nothing negative here, you all are doing very well. Thank you, very much.
What problems is the product solving and how is that benefiting you?
Added items into the auto apps, blueprints, and libraries. Please keep it up. We need more of them all.
Recommendations to others considering the product:
This survey sucked to fill out. I get why you ask all these questions but, you should comsolidate.
Finally a not so heavy handed solution for controlling our company assets
What do you like best about the product?
Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to regain control of all of its unenrolled devices quickly. Their support team is top-notch and always has a script ready on hand that I can easily roll out to fix little bugs. It was quick to set up and implementation was a breeze.
What do you dislike about the product?
I do wish that Kandji would allow for an easier solution to be able to provide remote support in the web app. Otherwise 10/10 would recommend
What problems is the product solving and how is that benefiting you?
Kandji allowed us to get all of our devices onto an MDM FAST and without much headach. We needed to control dozens of devices that were previously uncontrolled, and Kandji made the manual enrollment process easy.
Top tier services
What do you like best about the product?
-Ease of use
-Accessibility
-Up-time
-Blueprints
-Settings
-Management of software and applications
-Support
-Accessibility
-Up-time
-Blueprints
-Settings
-Management of software and applications
-Support
What do you dislike about the product?
-Does take some time to connect to Kandji service portal from time to time
-First-time setup can be difficult
-First-time setup can be difficult
What problems is the product solving and how is that benefiting you?
We can manage all enterprise-level equipment and have established blueprints and processes for all of our IT assets going forward.
We are now able to do proper asset management and are very happy with the products offered.
We are now able to do proper asset management and are very happy with the products offered.
Recommendations to others considering the product:
-Effectiveness
-Cost
-Ease of management
-Features
-Support
Give this software a chance. A fantastic alternative to other products out there that gives you TOP tier service and can make asset management 1000% easier.
-Cost
-Ease of management
-Features
-Support
Give this software a chance. A fantastic alternative to other products out there that gives you TOP tier service and can make asset management 1000% easier.
Perfect MDM for managing all Apple devices
What do you like best about the product?
Kandji has one of the best UI in an MDM that I have seen, and it's very easy to set up both the front and backend. I like the support team responding quickly and helping out with any questions we had, I think they have very good documentation that we can refer anytime.
What do you dislike about the product?
I think this is a great product, not a dislike but would like to see more Auto apps in the portal and the ability to support users remotely with built-in feature
What problems is the product solving and how is that benefiting you?
The biggest one for me is "zero-touch deployment", I use to spend a few hours setting up all the laptops manually with each new hire. After getting Kandji we are sending laptops directly from the apple store, this has greatly increased our onboarding experience
Best MacBook MDM solution I used so far
What do you like best about the product?
- Ease of use and setup
- Powerful features
- Helpful and efficient customer support
- Powerful features
- Helpful and efficient customer support
What do you dislike about the product?
- The pricing structure/tiers are not ideal but that might not be an issue for everyone.
What problems is the product solving and how is that benefiting you?
My previous MDM solution was buggy, slow, and pretty restrictive when it comes to customizability. The customer support was also slow to respond and not very helpful. Kandji solved all those issues. I discovered that their FAQ/Resource pages are very helpful and often times I find my answer there or at least a very good guidance document that can help me build custom scripts.
Recommendations to others considering the product:
I tested and worked with multiple other MDM solutions and this one was the best by far. The pricing structure might be a bit offputting but it saved me much time on Macbook administration and helped me make imaging/deploying much faster. These points were enough to justify the price for myself and our leadership.
Kandji makes my life easier
What do you like best about the product?
Auto Updates, auto provisioning, easy end-user setup
What do you dislike about the product?
I would like to see more apple support please
What problems is the product solving and how is that benefiting you?
CIS compliance. End-user automation and compliance
Recommendations to others considering the product:
tale your time with it and read everything.
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