Kandji
KandjiExternal reviews
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Our Experience with Kandji has Been An Extremely Good One ...
What do you like best about the product?
Kandji is extremely intuitive. Its very easy to integrate and implement. Which is great because we use it extremely frequently. Its extremely feature rich, but not kludgy. The customer support we get from our Lead Sales representative is unparalleled.
What do you dislike about the product?
Can't think of any down sides at the moment.
What problems is the product solving and how is that benefiting you?
Patch management, MDM, EMM.
Kandji - fantastic product, great customer support, ease of use
What do you like best about the product?
ease of use, ongoing development, willingness to make changes fairly quickly, good UX, fairly intuitive, easy to implement, customer support is friendly and helpful
What do you dislike about the product?
wishing there was management for Windows endpoints
What problems is the product solving and how is that benefiting you?
Allows us to manage our fleet of MacBook laptops and a few iPads, push software, setup OOBE for end users.
School Usage
What do you like best about the product?
It is a very easy to use yet versital platform with very knowledgable and helpfull customer service.
What do you dislike about the product?
Although it is priced competitivly. I wish there was more customizable plans to not have to buy licenses in groups of 25.
What problems is the product solving and how is that benefiting you?
Standerdized restrictions and managemnt of deployed devices.
Great MacOS MDM
What do you like best about the product?
Easy to work with. It just works after initial setup
What do you dislike about the product?
Sometimes there is troubles showing of upcoming updates and for instance Chrome just shut down.
Some new features increse MDM costs, but they somethimes never used and don't needed
Some new features increse MDM costs, but they somethimes never used and don't needed
What problems is the product solving and how is that benefiting you?
Software updates, OS updates, disk encryption
User friendly MDM with great customer service!
What do you like best about the product?
Kandji has proven to be exceptionally user-friendly during migration, device enrollment, and policy management processes. Kandji's immediate deployment of policy changes eliminates uncertainty regarding successful implementation on devices. Moreover, its flexibility with multiple blueprints tailored to our diverse operational requirements allows seamless device reassignment while ensuring essential security measures are upheld. Additionally, the responsive chat support makes it straightforward to resolve any issues promptly, further enhancing our experience with the platform.
What do you dislike about the product?
We have not encountered any issues or downsides with Kandji during our experience.
What problems is the product solving and how is that benefiting you?
Kandji has effectively addressed several key business challenges for us. Firstly, its intuitive interface has simplified the training process for our helpdesk, leading to cost efficiencies. Secondly, Kandji has enabled us to manage secure content and maintain compliance with stringent studio requirements seamlessly.
Useful Product for Organizational MDM needs
What do you like best about the product?
I think the overall security posture is what we like best about this product. Their security team is great to work with in ensuring that the data that is stored or collected meets both the needs of industry standards, but also the customer. They stay up to date with maintaining SOC2 compliance, and building out their product roadmap.
What do you dislike about the product?
Sometimes the program can become laggy in the user interface, and this product is exclusive for Mac OS devices. It would be great if we could roll this out to windows devices as well.
What problems is the product solving and how is that benefiting you?
Mobile Device Management on Organizational owned devices.We would like to see it help us with BYOD devices in the future.
Modern MDM that boringly excellent
What do you like best about the product?
Kandji's focus on the Mac ecosystem is a great boon for our modern fleet. They don't have the cruft and complexity of their competition. Getting Kandji deployed and providing compliance monitoring of our 100+ laptop fleet was super easy.
Their expansion beyond their core MDM offering into EDR is exciting. The big competition in that space is expensive and generally neglects the macOS platform.
Their expansion beyond their core MDM offering into EDR is exciting. The big competition in that space is expensive and generally neglects the macOS platform.
What do you dislike about the product?
One feature gap is Kandj's administration and configuration is still very tied to their admin portal and 'point and click'. The industry, and a lot of our security stack, is moving to Configuration-as-Code, where we can keep control and oversight of configuration in source code.
What problems is the product solving and how is that benefiting you?
- Enforcing security configuration across our macOS fleet
- Security posture checking as part of sensitive access
- Compliance monitoring of our macOS fleet
- Asset tracking of macOS fleet
- Security incident response (e.g. remote wipe)
- Security posture checking as part of sensitive access
- Compliance monitoring of our macOS fleet
- Asset tracking of macOS fleet
- Security incident response (e.g. remote wipe)
Great Support
What do you like best about the product?
Whenever we encounter an issue, we rely on the chat box feature to connect with a member of Kandji's team. It's the best chat box we've ever used. Our representative is incredibly helpful and possesses deep knowledge of the product they sell.
What do you dislike about the product?
We dont dislike anything from Kandji, everthing works great.
What problems is the product solving and how is that benefiting you?
We use Kandji to manage our fleet of 380 iPads and 60 iPhones.
Easy deployment at scale, best MDM experience out there
What do you like best about the product?
The ease of deployment and migration to Kandji from other MDMs or no MDM at all was the winner for us. The support team created a migration PKG for us that enrolled the user in the proper blueprint as well as walked the end user through the mobileconfig profile installation and prompts. Easiest tool onboarding I have ever gone through.
What do you dislike about the product?
I would love more granularity in the device filtering and search. The do update the device page pretty regularly though, so its possible the limitations I previsouly had are no longer an issue.
What problems is the product solving and how is that benefiting you?
I am able to do Zreo touch deployment and manage a large group of Macs with ease. I can set it and forget it and know that the Kandji agent is taking care of updates and keeping our Macs in compliance with our poolicy. The pre-built blueprints also make it a breeze to get up and running quickly.
Kandji is Great but Not Fully Small Business Friendly
What do you like best about the product?
Kandji has been a huge help to our small business, allowing us to streamline our onboarding process and perform light IT work without the need for an IT department. I appreciate how easy it is to set up the platform and how user-friendly the application is. The chat feature, customer service, and the ability to speak with a tech right away are all excellent. One of my favorite features is the ability to protect and lock devices when offboarding employees, ensuring that the devices are returned. This is particularly important for us as a national company that ships out equipment and relies on separate employees to return it. Knowing that if a device is not returned, it can't be used by anyone else, gives us peace of mind.
What do you dislike about the product?
I'm frustrated that Kandji requires us to buy licenses in batches of 50. It would be more helpful if there were an option for 10 licenses for smaller organizations. Currently, with 58 employees, I'm left with 17 unused licenses, and Kandji is not cheap. Additionally, adding more licenses requires restarting the contract with no refunds for the remaining months, just a credit for the new contract. This feels like a ploy to lock us in if we experience growth.
Moreover, I'm disappointed that the licenses are not interchangeable for all Apple devices. Our company uses Macbooks, and our licenses are only for Macbooks. We want to start using iPads, but we would need to purchase different licenses to do so, despite having 17 unused licenses. We currently have 2 iPads that we are trialing that are unprotected because of this. This model may work for big corporations, but it's not ideal for small businesses like ours.
Moreover, I'm disappointed that the licenses are not interchangeable for all Apple devices. Our company uses Macbooks, and our licenses are only for Macbooks. We want to start using iPads, but we would need to purchase different licenses to do so, despite having 17 unused licenses. We currently have 2 iPads that we are trialing that are unprotected because of this. This model may work for big corporations, but it's not ideal for small businesses like ours.
What problems is the product solving and how is that benefiting you?
Kandji has been invaluable in helping us with onboarding by ensuring that every computer has all the necessary software. Since we don't have an IT department, it has also been helpful for us in that regard. Additionally, Kandji helps us with device security by allowing us to know which employee is using which device, lock devices when necessary, and even erase and reboot devices if an employee tries to lock us out.
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