Clean, High-Performance Platform with Fair Pricing and Strong Support
What do you like best about the product?
The solution itself is very clean and clear. The functions are easy to understand and change ourselves. The support is generally really good and even the sales teams are clear and don't try to trick you into anything.
You can integrate your SSO solution so saving stress with user names and passwords, and the performance of the system is really good. We've never had an issue with platform performance.
The pricing is fair and for us, the increased compliance for our security standards is excellent. They have implemented an AI system for support and some other bits. It's good so far.
What do you dislike about the product?
The only downside I’ve found so far is the support around specific integration issues. For example, with Sophos Intercept X, there aren’t clear instructions for implementing Sophos in Iru. I understand the reasoning behind that, but it still doesn’t necessarily help us as a company.
What problems is the product solving and how is that benefiting you?
Iru has transformed how we manage our Apple devices, giving us a clear understanding of our devices, updates, and the users across our systems. The assignment maps have been a great update, making it easier to manage things in a more granular way.
Intuitive Blueprinting and Smooth Apple Device Onboarding with Iru
What do you like best about the product?
What I like most about Iru is the combination of its blueprinting functionality and overall ease of use. The platform is very intuitive, which makes managing Apple devices accessible even without a dedicated IT team.
The blueprinting feature allows us to standardize configurations, security settings, and applications across all devices with minimal effort. This not only improves consistency, but also saves us a significant amount of time in day-to-day management.
Onboarding new users is also very smooth. The enrollment process is straightforward, and users can simply log in with their Microsoft 365 credentials. Within an hour, devices are fully configured and ready to use, creating a seamless experience for both IT and end users.
Overall, Iru strikes a strong balance between usability, automation, and efficient onboarding for our Mac-only environment.
Coming from no prior solution, the investment initially feels significant. However, we strongly believe that a well-implemented MDM solution is essential nowadays, both from a security and operational perspective.
What do you dislike about the product?
The initial implementation requires some time and effort, especially if you have general IT affinity but not a deep technical background. Setting up integrations (such as with Microsoft Entra ID) and properly configuring blueprints can involve a fair amount of trial and error.
That said, it is definitely manageable. Iru provides solid documentation and tutorials, and their live chat support is very responsive and helpful when you run into issues.
One area for improvement would be offering more structured implementation support. For example, an optional paid onboarding or guided setup service could help organizations get up and running faster and with more confidence, especially those without a dedicated IT team.
What problems is the product solving and how is that benefiting you?
Before using Iru, we didn’t have a centralized way to manage and secure our Apple devices. Device setup was largely manual, which made onboarding time-consuming and increased the risk of inconsistencies in configurations and security settings.
Iru solves this by providing a structured and automated way to manage our entire device fleet. With blueprints and automated policies, we can ensure that every device is configured consistently and meets our security standards from the start.
This has significantly improved our onboarding process — new employees can be up and running within an hour — and reduced the time spent on ongoing device management. It also gives us much better control and visibility over our environment, which is essential from both an operational and security perspective.
For a small consultancy without a dedicated IT department, this has made a noticeable difference in efficiency and reliability.
Remote tools have enabled global laptop wipes and effortless checks of installed apps
What is our primary use case?
When I use Kandji to erase laptops, I open the browser for Kandji, log in with my account, and figure out the name of the laptop in the Mac browser. I find the Mac and ensure it is connected to the internet. When it is connected to the internet, I click on erase the MacBook, and it performs the task automatically without requiring any additional actions from me.
When I check the specific applications installed on the MacBooks, it does not help me with anything beyond verification. We do not have control or a way to stop things from being installed on laptops, so we simply check when needed. We do not check day by day; we only check if we open a laptop and see something unusual.
What is most valuable?
Kandji offers excellent features, including the ability to erase devices remotely without needing to be in front of the laptop. I also appreciate the ability to check the specific applications installed on the MacBooks.
Kandji has positively impacted my organization because we are a large company with many people around the world. The remote capability is particularly valuable; for example, someone from Boston and I living in Portugal can complete erase jobs remotely. This capability has created a significant impact for our organization.
What needs improvement?
Currently, I cannot recall anything specific that needs improvement. However, I rated Kandji an eight because the laptop needs to be connected to Wi-Fi to erase it. If it did not require a Wi-Fi connection, I would rate it a ten.
For how long have I used the solution?
My main use case for Kandji has been for approximately one year and a half.
What do I think about the stability of the solution?
Kandji is stable at the moment.
What do I think about the scalability of the solution?
Kandji's scalability is good.
What was our ROI?
The remote capability of Kandji has saved my team time and helps us considerably, though I do not have specific numbers to share.
What other advice do I have?
If you have a large company with many Mac users, Kandji is a good tool to help manage your devices. I would rate this product an eight.
Effortless Device Management with Iru
What do you like best about the product?
I really like how Iru changes a lot, adding a lot of applications with big categories available. It offers a very easy-to-use platform that's easy to configure, smart, and agile. The automated device enrollment works great right out of the box, making it amazing for IT and companies working with MacBooks. I also find it a very secure way to set up and remotely manage devices, allowing for easy removal or wiping if needed. Using Iru's API to pull and push data is very convenient, enhancing the integration capabilities.
What do you dislike about the product?
Like any other systems, they have issues with stuff, things that are missing. In the past, they lacked reports, but now it's much better. Today, the Windows side is not good enough, but I'm sure they will improve it.
What problems is the product solving and how is that benefiting you?
I use Iru for managing all my devices in the organization. It’s an easy-to-use and configure platform, very smart and agile, especially for IT with a Mac fleet.
Centralized security policies have streamlined remote troubleshooting and device management
What is our primary use case?
My main use case for Kandji is device enrollment, and in my previous organization, I used Kandji as an MDM solution for managing and securing user devices.
A quick example of how I used Kandji for device management is by creating security policies, password policies, and managing FileVault encryption for device security.
What is most valuable?
In my experience, one of the best features Kandji offers is remote control assist, allowing me to take control of a user's device without needing any third-party software.
I value the remote control assist feature because it makes troubleshooting very easy; if a user is working remotely, it helps me to take control and perform troubleshooting.
Kandji has positively impacted my organization because it is very user-friendly, and among the multiple MDM solutions I have used, such as JumpCloud and Intune, Kandji stands out as one of the best for Mac devices.
Kandji stands out as one of the best MDM tools for Mac devices primarily because of its user experience, which is more user-friendly compared to JumpCloud and Intune.
What needs improvement?
I do not think Kandji needs any improvements; everything is very good, and as I mentioned earlier, I have used multiple MDM tools, with Kandji being one of the best.
For how long have I used the solution?
I have around one year's experience using Kandji, focusing on managing users and creating policies.
What do I think about the stability of the solution?
Kandji is very stable, and I would rate its stability a 10 out of 10.
What do I think about the scalability of the solution?
Kandji has very good scalability.
How are customer service and support?
I have not had the chance to interact with customer support to raise a ticket, but I believe it is all great.
Which solution did I use previously and why did I switch?
I did not previously use a different solution before Kandji; my previous organization was already using Kandji for Mac devices and Workspace ONE for Windows devices.
What was our ROI?
I have seen a return on investment from using Kandji because it saves time.
The time saved includes processes such as software installation, as previously we needed to take a user device remotely, but with Kandji, we can initiate software installation from the back end, which is a significant time saver.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, I did not manage the licensing part because I primarily handled the admin console, so I am not aware of the costs associated with it.
What other advice do I have?
My advice for others looking into using Kandji is that it is the best tool for securing Mac devices, creating policies, and managing devices; you can also manage your assets effectively in terms of quantity. I would rate this product a 10 out of 10.
Centralized Mac management has streamlined device setup and simplified remote policy control
What is our primary use case?
Kandji is used in our organization to manage all of our Mac devices.
Kandji is an MDM tool which we use to manage our devices. For example, we set up our devices and directly enroll them in Kandji from the AVN, and then we can manage them from there. We can check the users' applications, redeploy applications on the user's MacBook, reset passwords, lock the MacBook, check disk encryptions, see all of our deployed applications, and deploy any policy or script we can run from a remote device.
When I see Kandji for the first time and encounter an issue with a user's MacBook, I first go on Kandji to see all applications they have, how their disk encryptions appear, and which OS they are running. I check everything from there, and I also send OS updates from Kandji. If I go deeper into anything, creating a script to run on a device is very easy. The policies we have set up differ for US devices and new devices, as well as VPN connections. We have different teams where specific applications are sent, and this setup is very friendly and easy to use for us, making our work easier.
We use Kandji in our organization as a public cloud solution.
What is most valuable?
Kandji's user-friendly interface is a valuable feature. In our terms, we can see that you can easily learn how to use Kandji. If you see it on the first day, you can use it fast with very correct results. If I run any script, it shows me the correct process, and then I can also check on the user if it has been successful. These are good features, and we can also monitor all of our devices, including MacBooks.
Kandji has positively impacted our organization by making it easy to manage all of our MacBook devices and applications. We find it easy to set up devices in about ten minutes. If I need to provide a new MacBook to any user, it is set up in just five to ten minutes, which makes our work easy, and there are no issues with Kandji when we use the device.
What needs improvement?
In Kandji, I see a drawback related to the remote wipe function. When we need to wipe a MacBook, sometimes the remote wipe command works, and sometimes it does not. This is a drawback because when we remote wipe a device, it should work immediately. However, it often takes more than thirty minutes to execute the command, and sometimes it fails.
The only improvement needed in Kandji is related to the remote wipe issue.
For how long have I used the solution?
In this organization, we have been using Kandji for more than three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Kandji's scalability is very good in our organization. It is very easy to use, and I have great appreciation for Kandji.
How are customer service and support?
Customer support is very easy. You just go to the help section and can chat directly to get instant support. You can share screenshots of the problems you are facing.
Which solution did I use previously and why did I switch?
Before Kandji, we used ManageEngine and JumpCloud.
Before using Kandji, it took longer with other tools for Mac such as JumpCloud, where we faced many issues. We had conducted the POC, and it was not easy to use. We needed around forty-five minutes to an hour to set up a new device. With Kandji, we are able to do it in just five to ten minutes, where we only change the name and set it up while Kandji installs all of the necessary applications.
How was the initial setup?
The pricing, setup cost, and licensing experience are good. It is cheap, and we do not encounter any hassle during setup. They help us initially, and after that, we make improvements one by one until we become Kandji experts.
What was our ROI?
We have seen a return on investment in terms of money saved, time saved, and the other benefits of it being very easy to use.
What's my experience with pricing, setup cost, and licensing?
The pricing, setup cost, and licensing experience are good. It is cheap, and we do not encounter any hassle during setup. They help us initially, and after that, we make improvements one by one until we become Kandji experts.
Which other solutions did I evaluate?
We evaluated all of our MDM solutions including ManageEngine and JumpCloud, and then we switched to Kandji.
What other advice do I have?
I will advise others looking into using Kandji that it is very easy and good for you. Once you use it, you will feel the difference. I would rate this product nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized device control has simplified compliance and security for our Mac environment
What is our primary use case?
My main use case for Kandji is to manage our MDM, all of our devices, the softwares that we distribute, and mainly everything regarding the Mac computers in the company.
A specific example of how I use Kandji for managing my devices is that we created Blueprints first, but then they changed it to assignment map. We created an assignment map for all the MacBook computers, meaning we added the softwares that we want to distribute, all the configurations, all the settings, and everything. When there is an enrollment of the device, Liftoff installs all the basic softwares and settings.
Kandji is a great tool with great support, and it is a really unique product that works perfectly.
What is most valuable?
The best features Kandji offers include the easy management possibility and its intuitive interface.
What makes Kandji intuitive and easy to manage is the fact that you have Liftoff and everything is visual to you, allowing you to see the status of the enrollment and how easily you can manage it. The intuitive aspect also includes what is called Kandji Self Service, which is the best because you can see all the applications that you want users to install, and it is very intuitive and easy.
Kandji has positively impacted my organization because it was very easy to implement and manage all of our devices, especially when we manage with the ISO and SOC 2 certifications that we need for our organization. It has impacted the security and the IT aspect of the company very effectively.
What needs improvement?
One thing I think could be improved is what happens when a user gets locked out. Currently, you have to go to recovery and provide the recovery key, and then the user needs to log back in. I think this should be more self-service for the users without the intervention of IT.
For how long have I used the solution?
I have been using Kandji for about three years.
What other advice do I have?
The advice I would give to others looking into using Kandji is to make sure that you create a very good migration plan for your organization so that data will not be impacted. I would rate my overall experience with Kandji as a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Unified device control has improved compliance and now saves our team significant daily time
What is our primary use case?
My main use case for Kandji is securing and controlling the endpoints. A specific example of how I use Kandji for securing and controlling endpoints is that we are trying to be compliant with NIS 2, so we are controlling the endpoints with endpoint security and controlling security. We know what apps we have and possess total control over the devices.
What is most valuable?
The best features Kandji offers are evident when compared to my long-time experience with Jamf. Jamf is really complicated and brilliant, but Kandji covers 90% of what Jamf does in a much simpler way. You don't need to be a big IT operation to handle Kandji. It has ease of use and more automated functionality.
The factors that make Kandji easier and more automated compared to Jamf include the Auto Apps function, which is brilliant. It takes 20 seconds to push out a new app, and it automatically updates. This function really saves time. The pre-configured blueprints grant you the security level you need and are really automated to the sharpest form.
The features are constantly changing and they are working hard to bring in new things in Kandji, which is really appreciated. Kandji has positively impacted my organization because it saves us time. The support is really good. I would say that we maybe would have to hire one more person in the organization if we hadn't had Kandji. I think it saves at least an hour a day.
What needs improvement?
Kandji can be improved by constantly bringing new features. The Windows part needs a lot of work. I am pretty sure they are working hard to get that up and running, but we are very pleased that we have one system for both device platforms like Windows and Mac. In Windows, there are a lot of features we need because they have just started with Windows. It works and fulfills the base setup, but there is a lot that I think will come in time.
For how long have I used the solution?
I have been working in the IT field as a manager for about 20 to 25 years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Kandji's scalability is good. It is really good because it is important to have a system that you can grow in. I think Kandji is a perfect choice for growing small companies that become medium-sized or even bigger. I think it is really good.
How are customer service and support?
The customer support is the best I have ever seen.
Which solution did I use previously and why did I switch?
I have used most of them, including Jamf, which is too complex for SMB companies and has a really steep learning curve. In my position, I don't want to do everything hands-on. I need other people in my group to be able to do things, and Jamf has a really steep learning curve. I have used InTune too, and that has the same issue with a really steep learning curve and it is really bad.
What was our ROI?
Though I cannot give you any facts from memory, I have saved money in time. As I said before, there is approximately an hour a day in work hours savings.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that it is always hard to get budget for these things because management does not always see the upside of an MDM system. I think you have to package it with the security and compliance aspect, then it is easier. However, the price could be cheaper, not much, but somewhat cheaper.
Which other solutions did I evaluate?
Before choosing Kandji, I evaluated both Jamf again and looked at Mosyle. The conclusion was that we wanted one system for all devices, and that is why we chose Kandji, and for their support.
What other advice do I have?
My advice for others looking into using Kandji is to do a demo. Ask Kandji to do a demo for a couple of weeks, try it out, and compare it with the others. That is enough. I think Kandji has found a spot where you can do 90 to 92% of what is possible in an automated way and made it easy. I think that is the bottom line of what Kandji does. I didn't find Kandji; they found me, and I think that was good. I would rate this review a 9 out of 10.
An MDM with a Fast, Intuitive WebConsole That Simplifies Apple Device Management
What do you like best about the product?
What I like best about iru is the ease of use interface that is the iru WebConsole. everything is laid out in a logical fashion, so that an administrator can quickly find and get to, 90% of the tasks that they need to just after logging in.The webconsole is fast to load, and navigating through it is quick and effortless. iru also allows me to group devices into filtered views, so that i can quickly navigate to groups of users to view information on each group/ department, and in their individual records i can see their activity, current state of connectability, and what applications are assigned to each device, helping to remediate issues faster. Support is also robust, with chat support being easy to connect to an Agent and get help right away when I need it. I definitely feel like the value of the product and my ROI are equal.
What do you dislike about the product?
My only two downsides to iru are the Device limit being in packs of 25, and not in smaller increments such as five or ten. Our organization is not that large, so we are more adept at having to add smaller amounts of users than large amounts. My other concern is that iru, in adding features and other capabilities, may not remain core to what makes it great : Apple Device Managment done right. But we will see what the future holds.
What problems is the product solving and how is that benefiting you?
iru is solving our ability to get users onboarded and up and running within 24 hours, which use to take us up to 3 days to do so.
Faster, More Secure User Onboarding with Iru
What do you like best about the product?
Iru has helped us improve our user onboarding experience by making the process faster and more efficient. It also ensures that secure profiles are installed on devices, helping us maintain security at all times.
What do you dislike about the product?
There are a few areas where the AI capabilities could be more helpful, especially when it comes to support.
What problems is the product solving and how is that benefiting you?
Management of our Mac devices - huge benefit ensuring that apps can be installed automatically
