Iru
IruReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
769 reviews
from
External reviews are not included in the AWS star rating for the product.
An MDM with a Fast, Intuitive WebConsole That Simplifies Apple Device Management
What do you like best about the product?
What I like best about iru is the ease of use interface that is the iru WebConsole. everything is laid out in a logical fashion, so that an administrator can quickly find and get to, 90% of the tasks that they need to just after logging in.The webconsole is fast to load, and navigating through it is quick and effortless. iru also allows me to group devices into filtered views, so that i can quickly navigate to groups of users to view information on each group/ department, and in their individual records i can see their activity, current state of connectability, and what applications are assigned to each device, helping to remediate issues faster. Support is also robust, with chat support being easy to connect to an Agent and get help right away when I need it. I definitely feel like the value of the product and my ROI are equal.
What do you dislike about the product?
My only two downsides to iru are the Device limit being in packs of 25, and not in smaller increments such as five or ten. Our organization is not that large, so we are more adept at having to add smaller amounts of users than large amounts. My other concern is that iru, in adding features and other capabilities, may not remain core to what makes it great : Apple Device Managment done right. But we will see what the future holds.
What problems is the product solving and how is that benefiting you?
iru is solving our ability to get users onboarded and up and running within 24 hours, which use to take us up to 3 days to do so.
Faster, More Secure User Onboarding with Iru
What do you like best about the product?
Iru has helped us improve our user onboarding experience by making the process faster and more efficient. It also ensures that secure profiles are installed on devices, helping us maintain security at all times.
What do you dislike about the product?
There are a few areas where the AI capabilities could be more helpful, especially when it comes to support.
What problems is the product solving and how is that benefiting you?
Management of our Mac devices - huge benefit ensuring that apps can be installed automatically
Streamlined Mac Management with Robust Features
What do you like best about the product?
I like Iru's user interface because it's very straightforward, making the software easy to understand despite being quite powerful. It's great for coordinating with my ISV and outside IT consultant because they can access everything they need. I also appreciate that if there's ever an issue, I can log in to Iru and identify the specific computer or IP address causing the problem, which helps in coordinating with my IT service provider and cybersecurity consultant.
What do you dislike about the product?
It really only works well with Apple systems, like Macs and iPhones. We have one user with an Android phone, and it's cheaper for us to replace her phone with an iPhone than to do some VI solution. If you have a hybrid system, I don't think it works nearly as well. Also, we still have to use other products, like Okta, for identity management. It would be ideal if it could be one product.
What problems is the product solving and how is that benefiting you?
Iru ensures we have the latest updates, security fixes, and proper software on our Macs and iPhones.
Efficient MDM with User-Friendly Interface
What do you like best about the product?
I like that Iru's interface is generally easy and simple to use, and it moves quickly. It's easy to get things done and isn't super cumbersome, which is a big plus.
What do you dislike about the product?
The navigation on the left side could be improved. Seems kinda duplicative where the device enrollment is or maybe not duplicative, but unclear versus the other things on the left hand bar.
What problems is the product solving and how is that benefiting you?
I use Iru for MDM management, setting up computers for new hires, ensuring they have the necessary tools and software, and maintaining effective compliance.
Effortless Fleet MDM with Robust Features
What do you like best about the product?
I like Iru for its automatic updates, compliance, and security features, which are crucial in managing our fleet. I also appreciate the amount of library apps available, which make implementing tasks like WiFi and printer installs really easy. Once I learned how it works, everything became easy to use. I rate it a 10 out of 10 for recommending to friends or colleagues.
What do you dislike about the product?
The only complicated thing is the migration, but largely because of the tool we had before that makes Iru install sometimes harder. We used Deeploi and nobody can remove their profile other than themselves. Migration with ABM works in some devices only.
What problems is the product solving and how is that benefiting you?
I use Iru for MDM of our fleet, solving automatic updates, compliance, and security issues.
Simple Yet Effective Device Management
What do you like best about the product?
I really like that Iru is simple to use. It's a strong part of its appeal. What really stands out is that it works perfectly fast, which is a big plus for me.
What do you dislike about the product?
It can be expensive.
What problems is the product solving and how is that benefiting you?
We use Iru for mobile device management, especially for managing all our macOS devices.
Iru Makes Mobile Device Management a Breeze, Backed by Outstanding Support
What do you like best about the product?
Iru makes mobile device management a breeze. Their support team is also among the best I’ve encountered across roughly 100 SaaS companies I’ve worked with.
What do you dislike about the product?
I can’t really think of any significant downsides. The only thing that comes to mind is that I’d like the option to create a custom profile directly within the platform, rather than relying on third-party tools like iMazing Profile Editor to generate a “mobileconfig” file and then import it into Iru.
What problems is the product solving and how is that benefiting you?
It helps us manage our fleet of around 150 MacBooks by automatically provisioning them for new hires and remotely erasing departed employees’ laptops, which helps us stay compliant with our security requirements.
One of my favorite vendors of all time
What do you like best about the product?
Iru is easy to use and the customer support when running into questions is always super eager to help. They're also extremely knowledgeable about the product and able to answer questions not just how you do things, but why you'd do things and offer other options and let you know why.
What do you dislike about the product?
There's not really anything I dislike about it specifically
What problems is the product solving and how is that benefiting you?
We're a very small IT team that runs lean and it lets us manage a lot of devices efficiently
Fast Setup, Strong Mac Self-Service—But Windows and One-Off Tasks Need Work
What do you like best about the product?
What I liked best were a few key things. First, the setup was easy—we were able to get devices enrolled within minutes. I also really liked the Blueprint design and its conditional logic, which makes it straightforward to set up user self-service. The self-service portal is another highlight, since it’s nice not having to babysit every install request. Finally, the built-in App Library is exhaustive (for Mac). Customer support is also very responsive. If the AI agent can't provide an answer they'll connect to you a real human.
What do you dislike about the product?
There are a few shortcomings we’ve noticed. Windows support still has a long way to go, especially when you compare it to the features available on Mac. There also isn’t an easy way to run a one-off command or open a remote terminal. Finally, making one-off changes can feel cumbersome because of the blueprint and app library setup.
What problems is the product solving and how is that benefiting you?
We were using another MDM platform before Iru. The Iru team was very helpful with our migration. They were able to provide runbooks and scripts to help make the cutover easier.
Great UI and Timely Account Management Service
What do you like best about the product?
Good user interface. Timely account management service
What do you dislike about the product?
Pricing was high. It required negotiations and comparison against competitors to make it more competitive with market offering
What problems is the product solving and how is that benefiting you?
It helps us with the management of our laptops
showing 11 - 20