Endpoint Central MSP (500 Computers | Single User) - Endpoint management

What do you like best about the product?

Easyness of use and intuitive interface.

What do you dislike about the product?

The inability to have a supervisor that can see all users activity

What problems is the product solving and how is that benefiting you?

Endpoiint management and completessness of vision

What do you like best about the product?

Endpoinc central has really nice price for the product. It can be integrated to AD, Knox Mange, Entra ID. Support is very helpful

What do you dislike about the product?

Missmatch between documentation and real product. Some feature can be turn on only trough support contact and it must be business use cases

What problems is the product solving and how is that benefiting you?

First problem is third party app an keep them update. For me manually do it for 20 apps takes me 2 days weekly and even then they are not 100% actuall. Thanks to Endpoint Central i recive back 16h weekly on diffrent tasks.

What do you like best about the product?

In my experience, it’s one of the best tools for managing endpoint assets. In Endpoint Central, I use several great features such as Remote Control, BitLocker, Software Deployment, OS Deployment, and Patch Deployment. I especially like the Software Deployment feature because it lets me deploy software within a minute, and it also helps me prevent unauthorized software.

What do you dislike about the product?

One thing I disliked is that sometimes, when I try to take remote access, it takes a long time and shows “requesting agent.” If I disconnect and try again, it usually works properly.

What problems is the product solving and how is that benefiting you?

In my organization, we have multiple branches and more than 200 end users. When users need any software or face issues, we support them through AnyDesk or UltraViewer. However, patch updates and OS-level deployments aren’t possible with those applications, so we needed a proper endpoint management tool. That’s why we purchased Manage Engine Endpoint Central.

What do you like best about the product?

It provides centralized management of endpoints, enabling patch management, software deployment, remote troubleshooting, and security enforcement from a single console.

What do you dislike about the product?

The interface can feel complex for new users, and some advanced configurations come with a learning curve before you can fully utilize the platform.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central helps address endpoint management challenges by bringing patch management, software deployment, asset tracking, and remote support into one centralized platform. By reducing manual effort, it supports stronger security compliance and saves time, making it easier to manage all devices efficiently from a single place.

What do you like best about the product?

ManageEngine Endpoint Central support has been very helpful when troubleshooting issues. What I appreciate most is that they are willing to review logs and investigate the problem instead of immediately pointing the finger at Microsoft or another vendor. That approach makes the support process feel more collaborative and productive, and it helps us get closer to the actual root cause instead of wasting time going in circles.

What do you dislike about the product?

Sometimes an Endpoint Central update can unexpectedly break certain features, such as remote control. This has happened before where the issue turned out to be related to the agent, and the recommended fix was to reinstall the agent on the client machine.

The challenge is that many of our clients are offsite, and we rely on Endpoint Central specifically for remote support. So when the remote control feature is impacted and the fix requires reinstalling the agent locally, it creates a difficult situation. It would be helpful if agent repair or recovery options were more reliable and easier to perform remotely.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central helps us with auto patching and remote control, which are very useful for managing endpoints and supporting users remotely.

However, for software deployment, I do not feel it can fully replace PDQ Deploy yet. The experience has been inconsistent for us. For example, earlier today I tried to install Adobe Reader on a PC through the self-service portal, but the installation failed. This has been an on-and-off issue for a long time.

Overall, Endpoint Central is beneficial for patching and remote support, but I would like to see software deployment become more reliable and consistent.

What do you like best about the product?

The ability to use it for patching, remote support of endpoint, mobile device management and many other things, make it invaluable

What do you dislike about the product?

The remote control agent can be problematic.

What problems is the product solving and how is that benefiting you?

Efficiency of staff, through configurations/system tool settings and helping us be proactive around patching.

What do you like best about the product?

The tool itself is good but still there are lots of improvement scope is more to meet enterprise demand which are available in other tool

What do you dislike about the product?

Some of the basic feature are not visible and some condition or feature are available in one module but not in sync to all other module hence to decide deployment it's really difficult to follow standard practice

What problems is the product solving and how is that benefiting you?

Vulnerability fix from patches is easy, automated patching s also easy apps deployment and inventory are working with with API connection with manufacture

What do you like best about the product?

What I like best about ManageEngine Endpoint Central is its all-in-one approach to endpoint management. It makes patch management, software deployment, remote support, and device monitoring simple and efficient, helping reduce manual effort and improve productivity.

What do you dislike about the product?

I dislike the occasional synchronization issues between Endpoint Central and the ServiceDesk Plus asset module, which can lead to asset information not being updated accurately. Some advanced configurations can also be complex and require additional troubleshooting.

What problems is the product solving and how is that benefiting you?

ManageEngine Endpoint Central helps us centrally manage devices, automate patch deployment, distribute software, and provide remote support. This reduces manual effort, improves security and compliance, and saves time for the IT team, resulting in more efficient endpoint management.

What do you like best about the product?

I appreciate the patch management and remote control access features in ManageEngine Endpoint Central. The patch management helps us keep up to date with patches for Windows and any third-party products we push out. The remote control access is useful for connecting to users and installing software.

What do you dislike about the product?

Support could be improved as tickets take longer than normal to complete.

What problems is the product solving and how is that benefiting you?

I use ManageEngine Endpoint Central for remote control, connectivity, and patching for Windows products.

What do you like best about the product?

I like the Endpoint Central features such as remote control, software deployment, BitLocker, and patch deployment. The remote control feature, in particular, is very attractive to me because it lets me hide the user’s screen for security purposes, share files, and prevent mouse and keyboard access. That’s why I like these features.

What do you dislike about the product?

While pushing patches it takes too much of time some time it works properly but most of the times it takes large time that's the thing only i dislike.

What problems is the product solving and how is that benefiting you?

End users are locating multiple sites so support persons are facing lot of issues that's why we needed one managing tool managing all company assets so we choosed Endpoint Central tool. After configured Endpoint central we saved lot of time that was previously sent on travel.