Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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use of riskfied for business company
What do you like best about the product?
with the implementation of this product, our fraudulent transactions decreased a lot and the functionality after the integration works correctly. with this software also the manual work from our agents decresed a lot.
What do you dislike about the product?
at the moment I didn't find any disliked thinks, but i can tell you that the dashboards is not so immediate, sometimes it's too hard to check the transaction, but if you start using it, you'll get used to without problem.
What problems is the product solving and how is that benefiting you?
we had many fraudulent orders but with Riskified we have decreased the fraudulent transactions
Recommendations to others considering the product:
If they have lots of fraudulent transacation, yes.
trouble free system
What do you like best about the product?
Chargeback Guarantee. We used to have very high chargeback. Since we started to use Riskified. We have ZERO chargeback. Dashboard and representing a ranking on the order is very useful and clear. Search function to locate order is easy and quick. Implement is straightforward and fairly easy. Sandbox account provided and have every detail function as live environment.
What do you dislike about the product?
We sometime have customer screwed up when they checking out product such as putting wrong cvv and then tried to use other credit card. Riskified will cancel this orders. We like some function that if we 100% certain that the customer is good one then we need bypass Riskified.
What problems is the product solving and how is that benefiting you?
We had super high chargeback before. The cost of charge back is almost the cost we paying monthly fee on Riskified. We tried different way to improve it with Kount. And apparently there is some bottleneck we can over until we switched to Riskified. Right now our customer care team do not need to review order and make decision on themselves. Save tone of on labor and more accurate too. Decision make is more transparent with Riskified representing tool. Customer care agent could see clearly why the transaction got canceled to help customer.
Recommendations to others considering the product:
Switch to Riskified. Let Riskified to handle bad transaction and we focus good customer.
Good at reducing fraud chargebacks received but some issues with chargeback status updates
What do you like best about the product?
The biggest upside is the order filtering tool, which has greatly reduced the fraud chargebacks which we have received. We have an API integration with Braintree and Riskified is able to pick up most (usually missing a couple) of first time chargebacks instantly and reimburses accordingly.
What do you dislike about the product?
Riskified has problems with automatically picking up status changes of chargebacks, including when a chargeback is won and goes into pre-arbitration after being initially won.
What problems is the product solving and how is that benefiting you?
We are currently working on better integration so Riskified can automatically pick up status changes of chargebacks.
Quick responses and great service.
What do you like best about the product?
How easy it is to get a response from someone.
What do you dislike about the product?
The new second look feature is not as good as I first thought as you have to replace the order for the patient separately again. Which leads to less of a chance of getting the sale.
What problems is the product solving and how is that benefiting you?
Riskified has stopped fraudsters from placing orders on our website.
Good Tool zu Check Payment Issues
What do you like best about the product?
Detailed listing of problems an opportunity to solve them
What do you dislike about the product?
its not possible to change the language from english to german for example
What problems is the product solving and how is that benefiting you?
blocked orders can be released in an easy way
Good Tool to check te Payment of cstomers
What do you like best about the product?
see Payments and the Terms of the payment: IP adress and other important information
What do you dislike about the product?
i dont know dislikes. ist just a Little confusing if you use it for the first time
What problems is the product solving and how is that benefiting you?
payment Problems and block and realese customers.
we use it in customer service to give customers some tips.
What do you like best about the product?
It is very clear and easy to use, you can see very fast where the Problem ist and what the cust can do better for the next order. Support is very fast.
What do you dislike about the product?
I don't like the fact that even customers who have ordered many times before are blocked. Also it is not so nice that always only the order of the customer with exactly the same articles is released.
What problems is the product solving and how is that benefiting you?
it's great that you can help your customers out with this, So at the end the Custommer can buy.
Riskified helps multiple your teams capability
What do you like best about the product?
I would have to say that the Riskified Team is the best part about the organization. Not only is the support staff knowledgeable, but they go above and beyond to help achieve our goals.
What do you dislike about the product?
I know that every survey tends to have this question but based on the specific capacity in which we leverage Riskified, I cannot say that I have a dislike so far.
What problems is the product solving and how is that benefiting you?
Riskified helps our team assume more transaction without assuming more risk, but most importantly, they help during the holiday volume without bringing on temporary staff
Riskified works great
What do you like best about the product?
Riskified alleviates our worry about fraudulent orders and does all of the screening for us. There have been numerous times where fraudulent orders have been placed, but Riskified immediately declines/cancels them so we do not have to deal with an eventual chargeback. Their customer support has also been extremely helpful in resolving any questions or issues that we came across during the order filtering/screening process.
What do you dislike about the product?
There are times where legitimate orders are deemed as fraudulent and canceled. This causes some problems as the customer is confused as to why their order was canceled. However, we have the Riskified team re-review the customer and they typically approve them so that the customer is able to place a new order with no issues.
What problems is the product solving and how is that benefiting you?
We do not have to keep a close eye on all orders that are coming through. We trust Riskified to scan orders and decline ones that could potentially be fraudulent which saves us both time and money.
Too many cancellations due to suspected fraud.
What do you like best about the product?
About Riskified you can see at a glance from where the customer has ordered and with what.
What do you dislike about the product?
There are too many cancellations for suspected fraud. The orders will then be canceled directly. If you unlock the customers about you, you can only order exactly the items as in the before.
What problems is the product solving and how is that benefiting you?
Risksified will handle any fraud for us.
Recommendations to others considering the product:
In itself a great help. Especially for online shops for de fraud checks.
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