Riskified Chargeback Guarantee
RiskifiedReviews from AWS customer
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Satisfactory
What do you like best about the product?
Ease of access, user friendly, offers useful information regarding flagged orders
What do you dislike about the product?
Could perhaps offer a better method for verifying return customers.
What problems is the product solving and how is that benefiting you?
Has helped us as a company cut down on fraudulent orders dramatically. This has been an ongoing issue and Riskify has been instrumental in helping us curb this problem.
Recommendations to others considering the product:
Great software, easy to use. Highly recommend for businesses that encounter fraudulent orders at a high rate.
Very Good generic service
What do you like best about the product?
I think Riskified indeed is good at catching generic fraud. Their API's are easy to integrate and go live process is quite fast.
What do you dislike about the product?
- Definitely Riskified need to improve their product offering to make the product more personalized to the merchant. Currently they are just offering one size fits all solution.
- Account management services could be improved to understand customer's problems. Currently we have a feeling that Account management is something which could be lived without.
- My suggestion is, if you are looking for a longer term partnership with the customer then personalized service is very important.
- Account management services could be improved to understand customer's problems. Currently we have a feeling that Account management is something which could be lived without.
- My suggestion is, if you are looking for a longer term partnership with the customer then personalized service is very important.
What problems is the product solving and how is that benefiting you?
We like chargeback guarantee. We are sending random traffic to Riskified.
Recommendations to others considering the product:
We are definitely looking at a longer term partnership with Riskified. However it seems like Riskified is not interested in making tailor made products.
Useful with Shopify
What do you like best about the product?
Using Riskified helps give us confidence when accepting payment from international and domestic orders. Avoiding any possible charge-backs by submitting through Risikified saves us money and helps our credibility in the long run. Without this service, we might have to decline an order when it's flagged.
What do you dislike about the product?
Using Riskified has been all around pleasant. We don't have any negative feedback to offer, at this time.
What problems is the product solving and how is that benefiting you?
Riskified helps us scan for fraudulent orders and eliminate the chance of charge-backs. We're saving money, building trust with international clients and fulfilling orders in confidence. Shipping times have improved because Riskified is so quick at scanning and determining whether an order is fraudulent or not. We avoid the chance of charge-backs which helps us focus our efforts on making shipment more efficient for the customers.
Recommendations to others considering the product:
Make sure to submit your review to Riskified sooner than later. The sooner you submit an order for review the better chances you have of getting the order scanned properly. If you wait too long to submit you might lose your chance of scanning an order which could lead to a potential chargeback from a client.
Never a Fraudulent Order Yet!
What do you like best about the product?
I have used this for a few websites and we actually have never had a fraudulent order come through. I wish I could say we have been able to successfully get refunded for these types of orders, but we have never needed to. Not one fraudulent order since we started using them has gotten through!
What do you dislike about the product?
It's not easy to remove certain payment methods from needing Riskified. For example, if you use a financing/pay later program that already has fraud guarantees, there is no easy way to turn that off. Takes some work with their customer support team. Why pay the fee if you are already covered? I am sure many don't do this.
What problems is the product solving and how is that benefiting you?
The big issue online now is fraud. In the past we manually did the research behind each order, especially the large ones. This took up time from other things in the business. With Riskified, we no longer had to waste time on this. They do the work for us. No fraudulent orders and it has saved us over an hour 1 day of having to manage this area.
Recommendations to others considering the product:
Compare it to Signifyd, Kount and No Fraud and see what works best for your business.
Great Product!
What do you like best about the product?
Riskified offers an easy integration to any eCommerce platform. Their onboarding team is very helpful in getting set up with the platform.
What do you dislike about the product?
To be honest there haven't been any features I haven't liked. The solution is very flexible so if any issues have come up the Riskified team has been able to resolve them in a timely matter.
What problems is the product solving and how is that benefiting you?
Main problems Riskified is solving is fraud protection and detection.
Easy set up, amazing results and responsive support
What do you like best about the product?
What I like most about Riskified is the peace of mind it gives me while doing business.
I do not have to worry about fraud, Riskified is doing this for me.
I do not have to worry about fraud, Riskified is doing this for me.
What do you dislike about the product?
I dislike some orders being declined, but this is the cost of being protected on all approved orders. And honestly the approval rate is very good, 92%+
What problems is the product solving and how is that benefiting you?
I am outsourcing the risk control, Riskified has some strong algorithm, a huge network and tons of data points to analyze customers and transactions.
It lets me focus on my core business.
It lets me focus on my core business.
Riskified helped us automate our checkout review process
What do you like best about the product?
It automatic. Once it's running it just does it's thing and we never have to worry about it.
What do you dislike about the product?
Can't think of anything. We implemented it and it worked as expected.
What problems is the product solving and how is that benefiting you?
We are able to automatically filter our fraud orders instead of having a full time employee do this manually for every order. We were about to eliminate that job function saving us a significant payroll cost, even after the Riskified fees.
Recommendations to others considering the product:
None.
Reliable, top-notch ecommerce security solution
What do you like best about the product?
The ease of sending in chargebacks for review. The process is streamline and simple to complete.
What do you dislike about the product?
I would like to see more reporting options, particular on the failed orders.
What problems is the product solving and how is that benefiting you?
The biggest problem we had was spoofed and false orders, particularly generated outside the US. Riskified provides that peace of mind.
Recommendations to others considering the product:
Riskified has proven time and time again to keep us safe from fraudulent orders. Our chargebacks have decreased significantly, and Riskified pays us back for the few that make it though. The tool has paid for it self multiple times.
Cut down on fraudulent purchases, but created some false rejections as well
What do you like best about the product?
Using Riskified definitely helped us cut back on fraudulent purchases.
What do you dislike about the product?
We had a fair number of false rejections that could create headaches for our support team. Some of them were customers that were well known to us and had been purchasing for years, and others that we chose to take the risk on have become good customers since then.
What problems is the product solving and how is that benefiting you?
Riskified has taken a lot of the guesswork out of determining which transactions are valid, but we still have to make our own judgement calls on occasional flagged orders.
Comment
What do you like best about the product?
We are using it as provider and I can of course admit that it helped us with the managing of the clients and there are less fraudolent customers.
The chance to have a fast support is very useful, we receive feedback after very few hours.
The chance to have a fast support is very useful, we receive feedback after very few hours.
What do you dislike about the product?
At the moment I think that in my case, the option of providing feedback to single email addresses can be a little bit stricky. It would be better to make that option for distribution lists for example.
This is not very useful because we have part time agents who don't work here all the time and even because they can be absent (for example holidays, sickness etc..)
This is not very useful because we have part time agents who don't work here all the time and even because they can be absent (for example holidays, sickness etc..)
What problems is the product solving and how is that benefiting you?
We have less contacts, especially in our case we manage the customer in a better a faster way.
An important feature in our case is the releasing of the Pre authorization; after 24 hours it has released. The customers are less angry then before and in our case this is the most important thing.
An important feature in our case is the releasing of the Pre authorization; after 24 hours it has released. The customers are less angry then before and in our case this is the most important thing.
Recommendations to others considering the product:
It is very useful to help the customers to have a better service and solution. In addiction, you can have more information about the client and have a bigger overview.
In our case, the verifying of frauds has been a huge help, a lot of fraudolent customers have been blocked before ordering and for us is a total earn of money. I think that in Customer services it is a very important and helpful tool.
In our case, the verifying of frauds has been a huge help, a lot of fraudolent customers have been blocked before ordering and for us is a total earn of money. I think that in Customer services it is a very important and helpful tool.
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