Sales Hub Enterprise
HubSpotExternal reviews
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Hubspot is fantastic
What do you like best about the product?
so easy to use - The training process was easy and very efficient. We were able to get a small group up and running very quickly
What do you dislike about the product?
its not as easy to add new contacts as Id like and reporting can be a challenge at times especially because we are all so new to the platform. the help desk has been great
What problems is the product solving and how is that benefiting you?
we can now see all activity with a contact as a firm which is so helpful
HubSpot CRM is the most comprehensive and easy to use tool of it's kind I've ever used.
What do you like best about the product?
I like the HubSpot CRM because it's designed to make my job easier, everything I need to do flows really smoothly and it is all available for me in one spot, plus it offers me additional tools and features that I never even knew existed.
What do you dislike about the product?
My one and only thing I would like to see added is a comprehensive ticket desk or service tab for my engineering team and clients to work directly off of that simultaneously links with my sales funnel and marketing dashboard but I know that there is a beta available, so I can't wait to try it out.
What problems is the product solving and how is that benefiting you?
The problem that the HubSpot CRM addresses better than the rest is time management efficiency and integration of additional features. It make all aspects of the sales process really easy and allows me to get more actual selling done every day.
Recommendations to others considering the product:
Learn as many features as possible
Great overall system - Obtainable for Small Businesses
What do you like best about the product?
The customer service. The people of Hubspot are extremely pleasant and strive to make sure your needs are fulfilled, within reason. As well, the community is fun and encourages growth and education.
What do you dislike about the product?
I feel like the fact they are still a smaller company shows sometime in their development and how they handle certain aspects of their product. There are definitely places where Hubspot as a product can improve, but at the end of the day, what product couldn't? As well, they do not seem to have data cleanliness standards at all for users - they don't even have a formatting rule for phone numbers for instance.
What problems is the product solving and how is that benefiting you?
We are solving lead processing and certain parts of marketing outreach. The benefits are that it is 1/5 or less the cost of an equivalent Salesforce implementation for a company my size, and we get everything we need - but basically no customization/configuration capabilities. That is not a bad thing par-se, but it occasionally makes tasks difficult.
Recommendations to others considering the product:
Try it out! They do free trials of the software. It is super easy to use, so just jump right in. If you are still having trouble, there are lots of tutorial videos for free on their site and youtube.
HubSpot CRM for a B2B Chemical Company
What do you like best about the product?
I like how helpful and transparent the system and company are. I have worked at Oracle and SAP based companies and always had the hardest time finding documentation that could actually help me accomplish what I set out. HubSpot not only provides tons of resources to help with the system, the academy is much appreciated, but if I cannot find it I know I can enter a question on a forum or even call and get help.
What do you dislike about the product?
I used SharePoint for a long time and grew accustom to some of the features in it and end up looking for them in HubSpot. The only ones that I miss are time stamps with the user who modified and a trash can. I can often see that something happened but no bread crumbs are left and no one fesses up so we just lost that info. Would love for the ability to restore deleted items.
What problems is the product solving and how is that benefiting you?
It is allowing our sales teams to align and learn from each other. I think they are also slowly realizing that if they build it out in full, a campaign, it does a lot of work for them and can be reusable. There is a learning curve but you make it easy with the certifications, so it really is up to the individual to decide how good of a user they are going to be. It's all there for them they just have to use it.
Recommendations to others considering the product:
Take the time to do the learning tracks and certifications, you will learn so much about the software and pick up inbound and tips and tricks along the way. They make it very digestible and give you a transcript, all you have to do is listen attentively.
Solid CRM with limitless possibilities
What do you like best about the product?
The HubSpot CRM is easy to configure for a wide variety of company models and industries, and makes it possible to organize, coordinate, and track business growth efforts based on the people you serve. The wider HubSpot platform then utilizes this information in a ton of helpful and creative ways to automate marketing, forecast revenue, track ROI, etc. making it an indispensable aspect of your business.
What do you dislike about the product?
While the CRM itself is free, you can't truly unlock its potential without purchasing another part of the HubSpot Growth Stack, which can be pricy for smaller companies. If your implementation and adoption goes well, it's almost certainly worth it, but it can be hard to get such a flexible and configurable platform up and running.
What problems is the product solving and how is that benefiting you?
As an agency, my company works with other companies to leverage HubSpot for business growth. The CRM is almost always an integral part of our efforts because it allows us to track our efforts and improve month-over-month, as well as streamlining email marketing campaigns, social media management, lead generation and nurturing, sales forecasting, and much, much more. The ability to prove our value through revenue that is linked directly to our work is invaluable, and it makes everyone happier overall.
Recommendations to others considering the product:
Work with an agency to implement the HubSpot CRM. They know the ins and outs of the platform, and will be able to configure it to your specific use case, whether you think it's basic or too complex to understand. There will be something they can do to make your life easier, and therefore make your implementation more successful.
Valuable software for any sales professional
What do you like best about the product?
The tracking software has helped me on multiple occasions to remind me to reengage with prospects, keep track of what I spoke to them about and when we were last in contact, and the reminder tasks allow me to not lose track of important people when I need to follow up many months from now.
What do you dislike about the product?
There are sometimes glitches in Hubspot that do not allow me to see the data I am supposed to, which can be frustrating.
What problems is the product solving and how is that benefiting you?
It allows me to bring in revenue through effective sales processes. It is a great form of checks and balances to make sure I am doing my job properly by reaching out to many new prospects as well as following up with them.
One stop shop for inbound/outbound marketing and contact management
What do you like best about the product?
I really like being able to customer fields and options with just a few clicks. It makes it seem more like our own software and not someone else's. Really also like the email marketing, landing pages, website activity and email activities all show up on a per contact basis.
What do you dislike about the product?
They seem to like changing the interface quite a bit. It would be fine if they were adding functionality but it seems like UI changes happen quite a bit.
What problems is the product solving and how is that benefiting you?
Combining sales and marketing activities all within one system. Increased visibility into marketing activities and a streamlined sales process.
Review of Hubspot CRM
What do you like best about the product?
Ease-of-use and ability to track prospect usage and really use analytics to work smarter and not harder
What do you dislike about the product?
Sometimes can be confusing where information is - could be how we have it configured though. It can also have some lag issues here and there but overall is a very great and useful tool.
What problems is the product solving and how is that benefiting you?
No issues - It can be slow once in a while. I have seen benefits go up in my daily productivity, communication with other team members, and overall better and collaborative across the board.
Recommendations to others considering the product:
It is great for small business looking to help with their marketing and lead generation flow and connecting it with sales metrics. Very intuitive with great analytics to make better decisions.
HubSpot CRM Product Review
What do you like best about the product?
HubSpot has so many capabilities and once you are aware of all the features it really makes your job a lot easier. Some of the things that I like best about the HubSpot CRM are:
1. Helps me keep track of new inbound leads
2. Helps me stay organize with outbound prospecting
3. Helps me come up with a strategic game plan, with the use of sequences to make sure I am staying on track with finding new leads
4. Allows me to assign myself task when I need to send an email or call a prospect/lead and I can take notes right in their contact field.
5. Lastly, being able to overall stay organize with the logged emails I send, logged calls, meeting trackers.
6. I can create a dashboard of all my activity in my CRM to allow me to make sure I am consistent and always growing my outreach and inbound leads to ultimately help grow the company I work at.
1. Helps me keep track of new inbound leads
2. Helps me stay organize with outbound prospecting
3. Helps me come up with a strategic game plan, with the use of sequences to make sure I am staying on track with finding new leads
4. Allows me to assign myself task when I need to send an email or call a prospect/lead and I can take notes right in their contact field.
5. Lastly, being able to overall stay organize with the logged emails I send, logged calls, meeting trackers.
6. I can create a dashboard of all my activity in my CRM to allow me to make sure I am consistent and always growing my outreach and inbound leads to ultimately help grow the company I work at.
What do you dislike about the product?
I don't think there is really much to complain about the CRM. I will say being well versed in HubSpot CRM does take a little bit of time. But, once you invest in it and become familiar with all the capabilities it does make work a lot easier!
What problems is the product solving and how is that benefiting you?
There are a lot of ways to organize contacts and put them into sequences to reach contacts periodically. I am a huge Sequence users. I have a lot of outbound campaigns that I work with and being able to keep them organized with different messaging, schedule my tasks and keeping track of their performance with click through rates, open rates, reply rates etc it really is easy to measure the success. Also, love that I can pre-schedule emails to be sent out once I create the sequence by creating customized templates.
Another great thing is HubSpot CRM allows me to customize templates with video messages, which is huge now a days to be able to connect with a prospect.
HubSpot CRM has everything in one place, very organized and easy to find something when I need it right away.
Another great thing is HubSpot CRM allows me to customize templates with video messages, which is huge now a days to be able to connect with a prospect.
HubSpot CRM has everything in one place, very organized and easy to find something when I need it right away.
Recommendations to others considering the product:
Take the time to understand all its functionalities so you can best use it and make your life easier.
Not up to Snuff
What do you like best about the product?
Tasks are easy, sequences are helpful as well as templates- their Standard "sales management" functionality- sending out several emails automatically, creating tasks for your self and loging to CRM are all OK, not great though
What do you dislike about the product?
There is no Salesforce data in my gmail anymore. If you're using salesforce or Gmail, Hubspot sales is NOT for you. I can't see my contact's name or number from the Hubspot extension in gmail. Switching to Hubspot from Yesware was a disappointing choice that our company made- focused on marketing measurement as opposed to sales performance. There is no click to call from Hubspot and they limit the number of Templates or Sequences you can have and then you have to pay more to receive more.
What problems is the product solving and how is that benefiting you?
Tracking email, Sending multiple emails to prospects- The benefits are similar to that of Yesware, Outreach and Salesloft but watered down and not as seamless.
Recommendations to others considering the product:
Look hard at Yesware or Salesloft- those are the real leaders in this space. Hubspot's tool is not up to snuff for the reasons mentioned above.
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