Sales Hub Enterprise
HubSpotExternal reviews
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Powerful CRM for SME's
What do you like best about the product?
As a new user to CRM systems, HubSpot Academy made it really easy for me to learn how to make best use of the system and start getting the most out of the CRM from day one. The gmail extension makes it easy to track and log all my emails even when I'm not working within HubSpot directly.
What do you dislike about the product?
As a CRM newbie I sometimes find the amount of options and settings a bit overwhelming - as good as the Academy is at teaching new users the basics, there are a lot of advanced areas that I don't think I'm getting the most out of as I don't fully understand their functionality. I also sometimes find the templates difficult to setup properly.
What problems is the product solving and how is that benefiting you?
HubSpot helps me make sure that I am following up with our clients in a timely fashion - being able to set tasks and reminders makes sure that I don't ever forget to follow up. I also have seen benefits from the reports and dashboard features - these allow me to track my own activity across a defined time frame, and then use the reports from my colleagues to benchmark myself against.
Recommendations to others considering the product:
I have found the HubSpot CRM system to be really easy to use for it's core functionality and certainly see the benefits within my role in as a Sales Executive. It helps me to keep track of potential sales, follow up with existing and potential clients, and makes my life easier in tracking my daily activities through gmail extensions and direct connections with my mobile phone.
Great CRM!
What do you like best about the product?
CRM is user friendly, training is made available for free and the support functionality is great, you can file a ticket with any questions chat to a support team member or ask they community. nothing is too hard or too complicated and Hubspot team is always available to help. The ability to provide the sales teams with leads and them to be able to see all the relationship built with that customer/lead from the timeline. also the ability to book meetings by sending your diary to a client and they can pick whatever day/hour works best for them avoiding the need to go back and forward a variety of times to find a date/hour that works for both.
What do you dislike about the product?
nothing in particular, sometimes can be a bit overwhelming as it there are so mainy training courses available and there are so many elements to the CRM. Its also a bit frustrating when sometimes it takes hours to get through to ther support, but you can always log a ticket and they will go back to you.
What problems is the product solving and how is that benefiting you?
Lack of alignment between Sales and Marketing. It has allowed us to align sales and marketing and make it more clear to the team what each team is doing and how we are all working torwards a goal. The marketing section is great including automations, socials, analytics, and you can cross reference the marketing analytics with the sales data and understand your conversion better.
Recommendations to others considering the product:
go ahead
The only sales software I hope to ever have to use
What do you like best about the product?
Hubspot is constantly innovating and improving and listening to the needs of their customers, and always available to solve day to day issues.
What do you dislike about the product?
Some members of staff in the help messaging system are more helpful than others (I am surprised that some are still there).
What problems is the product solving and how is that benefiting you?
Ensuring follow up is always carried out, keeping emails personal while reaching a large volume of leads, pipeline management, sharing information with other departments
Recommendations to others considering the product:
The more you use it the better it gets. Set up very clear processes and ensure the whole team are fully trained on these processes and that regular checks are carried out to ensure that everything is being done the way it should be to get the most from the system.
Absolutely love this platform
What do you like best about the product?
I just love how easy everything is to use. From the landing pages to the reporting tools, this is the perfect platform to manage your lead flow and nurture your prospects
What do you dislike about the product?
Probably only dislike would be the cost of each upgrade. It's ok if you have a big company but if you run a small business but still want all the benefits it will cost you a small fortune
What problems is the product solving and how is that benefiting you?
Managing our leads. In this day and age, it is so easy for contacts to get lost in the funnel. This platform allows you to see exactly which contact has taken action, where they are in the funnel and what you can do to move them towards a sale.
Recommendations to others considering the product:
A great product for managing your leads and monitoring your performance in terms on your online activity.
All-in-one System.
What do you like best about the product?
The all-in-one built CRM with automation tools i.e sequencing, a fantastic timeline to see exactly what your contact has done, at what date and time so you can follow up accurately with it. The integration with Gmail makes life so much easier also
What do you dislike about the product?
The Sales Extension feature could be more accurate as it doesn't always tell you when someone has opened an email (more time it does) and also the chatbot is designed to be set automatically, if you want it on at certain times i.e the weekend you would have to manually turn it on the friday and turn it back off on the monday.
What problems is the product solving and how is that benefiting you?
It's an all-in-one system, it's efficient, saves time (which is brilliant for sales teams), it's very user-friendly.
Recommendations to others considering the product:
Use the free trial and have a go! Any questions, either find a HubSpot Partner Agency or go direct and get the help you need!
REAL REVIEW OF THE NIGHTMARE THAT IS HUBSPOT
What do you like best about the product?
Nothing, nothing, nothing nothing nothing
What do you dislike about the product?
This tool is clearly not built with sales professionals in mind, couple this with the absolutely terrible customer service provided by Hubspot and you can see where this is going.
- Customer/company pages do not provide the information you need quickly.
- Lack of ability to pull email addresses for mail merges.
- The constant battle with Hub spot when it wants to associate contacts that share an email address to one company account, WHEN THEY WORK FOR DIFFERENT LOCATIONS OF THE SAME COMPANY! YOU DO NOT UNDERSTAND HOW ANNOYING IT IS WHEN YOU PROSPECT BUSINESSES AND THE CONTACTS MOVE TO ONE ACCOUNT INSTEAD OF STAYING ASSOCIATED TO THE COMPANY YOU PROSPECTED THEM FOR
- moving from sales force to hub spot was the biggest mistake my business made
- Customer/company pages do not provide the information you need quickly.
- Lack of ability to pull email addresses for mail merges.
- The constant battle with Hub spot when it wants to associate contacts that share an email address to one company account, WHEN THEY WORK FOR DIFFERENT LOCATIONS OF THE SAME COMPANY! YOU DO NOT UNDERSTAND HOW ANNOYING IT IS WHEN YOU PROSPECT BUSINESSES AND THE CONTACTS MOVE TO ONE ACCOUNT INSTEAD OF STAYING ASSOCIATED TO THE COMPANY YOU PROSPECTED THEM FOR
- moving from sales force to hub spot was the biggest mistake my business made
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
Do not buy this product if it is for a sales team, it is a marketing tool
Hubspot changed the way we work
What do you like best about the product?
Easy to use and efficient. It allows a better productivity and a better track of the sales so we do not miss anything and have a better follow-up on our clients. Trainings are great. The support team is impressive.
What do you dislike about the product?
The search bar in contacts/deals/companies does not search into all of the properties.
What problems is the product solving and how is that benefiting you?
We can now centralize the information so we have access to everything in only few clics. Reporting is much more easier and faster. All of the sales reps are on the same page and it increases professionnal relationships.
Recommendations to others considering the product:
It definitely makes your life easier on a daily bases. If you have doubts, start with the free Hubspot then you will quickly understand the power of this tool!
Very nice and intuitive CRM tool
What do you like best about the product?
The UI and logic is very simple and intuitive. Support and knowledge base are very well organised and responsive. Easy to use and customise. Some integrations with external tools is super useful (ie - Slack, Gmail etc...)
What do you dislike about the product?
Sometime the tool is limited in the flexibility it can give, there's a lot of customisation that can be done, but eventually it's limited and not everything is possible.
What problems is the product solving and how is that benefiting you?
It's a great tool for inbound leads, marketing emails and client feedback is also done with Hubspot. The simplicity for the user enables our company to get everyone involved in the CRM and not only the sales.
Great product, low cost to implement, need to invest time to customize reporting.
What do you like best about the product?
Very low barrier to entry to purchase the product and get started.
What do you dislike about the product?
I wish I was advised to NOT start the "onboarding consulting" until after we had all gotten our training videos completed and contacts imported. The initial consulting only lasted a month or so, and the first half of that was spent getting our data imported into Hubspot. I would have gotten a lot more out of it if I had waited.
What problems is the product solving and how is that benefiting you?
The dashboards are great for holding people accountable to their prospecting activity and sales quotas.
The calling feature has significant'y improved our efficiency.
The calling feature has significant'y improved our efficiency.
Recommendations to others considering the product:
Watch the Hubspot training videos prior to starting your consulting/onboarding. That way you can spend the time talking about reporting and more in depth items as opposed to the basics.
Best CRM I've worked with!
What do you like best about the product?
I love that HubSpot allows my company to combine our marketing and sales efforts into one easy place. The software makes it so easy to track changes, create workflows, and relay information to our team and our customers in an extremely streamlined way! I have used many other types of CRM and HubSpot puts them all to shame. The custom dashboards and ability to view so many different reports and activity make my job so much easier. I also love the trainings offered to help us create better content and utilize the software to the full extent.
What do you dislike about the product?
Sometimes I feel like the software has so many capabilities it is hard to know where to get started. Luckily HubSpot Onboarding does help minimize the overwhelmed feeling - but there's a lot to choose from when picking where to begin!
What problems is the product solving and how is that benefiting you?
The ease of viewing reports makes it simple to see where we can make adjustments or create automations/workflows to improve our business. We have also seen how we can adjust our content to ensure our marketing and sales are aligned to improve the business.
Recommendations to others considering the product:
Don't wait - the staff is so helpful that it makes switching to a new software so easy! And they'll talk you through how to get started. There are tons of resources available from HubSpot - they are the experts about CRM.
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