Sales Hub Enterprise
HubSpotExternal reviews
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Intuitive tool to improve the relationship with your contacts
What do you like best about the product?
It is a clear and easy to use tool to manage all your contacts, schedule activities with them and do not miss anything. Its automation (as creating the company from an email address domain) is very helpful and time saver
What do you dislike about the product?
I still have not found a way to customize the font I want to use in the email I would like to send directly from Hubspot. It would be very appreciated if you could add this feature :)
You can also improve a bit you App, make it easier and user-friendly.
You can also improve a bit you App, make it easier and user-friendly.
What problems is the product solving and how is that benefiting you?
Thanks to Hubspot CRM I can look for any quick information I need about one of my customer, and this is very helpful when I use different tools while working, as well as is fundamental during a phone call with the customer itself and I need to find quickly something about the relationship with him. Most of all, my team and I store all the data about the customer in one tool and information are accessible to everyone of us.
Recommendations to others considering the product:
If you want an intuitive ddn easy-to.use tool that helps you store all the data and information, and make them sharable and reachable by your team, both on website and app, just choose HupSpot!
HubSpot CRM
What do you like best about the product?
I love that HubSpot is a dynamic, easy to use tool and comes with a learning community and forum.
What do you dislike about the product?
There are a few kinks with any CRM solutions that are hard to customize for your own needs. IT is a combination of working with your team and with the HubSpot team to figure out work worunds for these smaller customer needs.
What problems is the product solving and how is that benefiting you?
We needed a place for our Sales and Customer Success teams to communicate with, track, analyze and update all of our deals and prospects.
Recommendations to others considering the product:
I would highly recommed a demo with them and really asking direct questions pertaining to how HubSpot solves your team's needs. Their platform speaks for itself but you need to know how exactly they can help you. THey offer a comprehensive CRM platform that is easy to use, easy to set-up, easy to get trained on but how you utilize it is up to your team.
A Specific CRM tool for sales and marketing business.
What do you like best about the product?
HubSpot is complete suite for our marketing business and it has all the basic abilities to complete our all needs of marketing business. We can customize our product with this tool and easily present it in front of online visitors and we can also get their reasonable reviews about product and convert them as requirements. HubSpot help us to get customer easily and stay connected with them at the time of need and we can track them via email for further deals. It integrated well with social media and gives us option to automate our business.
What do you dislike about the product?
HubSpot is an online CRM so it also has some limitations which makes our work little complex. Some of its features are relatively complex for new user and they need more training to grip on these features. Fields and custom section are not well organized in this tool and reporting features is still lacking. HubSpot's features are good but I price for purchasing full version is bit expensive rather than other CRM tools.
What problems is the product solving and how is that benefiting you?
HubSpot is a CRM tool and it comes with many efficient features which gives us opportunities to customize our product as requirements of clients and automate our business of marketing. This tool is mostly use for Lead management, contact management and for pipeline management. Mobile version is also very good for business because we can easily mage our work from anywhere.
Mr Jeff
What do you like best about the product?
What I like the best is that the CRM is user friendly, it has a lot of things we can use to analyze sales which are amazing! Hubspot has many integrations with many tools such as Zapier. I don¡t know if this is well explained but, its like hubspot really tries to be user friendly and help us have everything connected. really like the attention, I know myself and my company may be a little bit too much. But i love to know that there are people trying to solve the problem and people "with me.
What do you dislike about the product?
That i cannot assign the same contacts and deals at the same time!! This has made my life really really hard haha Because for Hubspot there are two different things. As i said before, it has amazing tools, but sometimes its very difficult to find these amazing things.
I would also recommend to have a better dashbor export, because when i try to export the data of my dashboards it only exports it as a pdf which is not really ... the best. Its like taking screenshots
I would also recommend to have a better dashbor export, because when i try to export the data of my dashboards it only exports it as a pdf which is not really ... the best. Its like taking screenshots
What problems is the product solving and how is that benefiting you?
Well we hubspot helps us solve EVERYTHING, sales, stages, marketing... everything. I love that it helps us with the organization, without Hubspot it would be hard for us to work.... having better analysis and control
Recommendations to others considering the product:
Try to do the certificates even if they're long. This is because Hubspot has so many interesting things and tools, the "hard" part is to find them.
Has some perks, other stuff works better on Salesforce
What do you like best about the product?
Design, deals tiling format, gmail integration, activity tracking, the help chatbot
What do you dislike about the product?
Reports are more complicated than they need to be, not as intuitive, and this makes really helpful parts of a CRM less helpful. I use reports so much less, and I feel worse off because of it.
What problems is the product solving and how is that benefiting you?
Solving the lack of consistency in our data. the benefits of a crm and knowing what we have going on
Recommendations to others considering the product:
use the chat bot for advice, the advance training is expensive, and they are a bit tight with there client services time over live calls
Convenient and Simple
What do you like best about the product?
HubSpot CRM has allowed our team to be more organized than ever, in an incredibly seamless fashion. What once used to take us five minutes to find, digging through old docs and random folders, are now a click away, so it has saved us tons of time and stress on a daily basis.
What do you dislike about the product?
Analytics are the only downside. At times I've tried to create Email Marketing analytics reviews, and what HubSpot provides only scrapes the surface. To really find the best information I had to dig through Deals and email conversations manually which was rough.
What problems is the product solving and how is that benefiting you?
Organizational problems, both personally and for the organization. For me, Tasks are a life saver, and for our team, Deals are what have given us the biggest one-stop solution to being unorganized. These, along with using Sequences for email outreach have just made all of us breath easier
Recommendations to others considering the product:
Take a look at your sales team and see what your major needs are. If there seem to be consistent communication gaps, or lack of organization, I would highly consider HubSpot. It is an incredible central place to monitor every step of the sales process
Keeps me aware of what I need to know.
What do you like best about the product?
Being able to set my self tasks throughout the week, with notifications to spur me to action.
Allows me to get up to speed on prospects I may not have contacted in a while quickly.
Good to coordinate out reach among different members of the sales team.
Allows me to get up to speed on prospects I may not have contacted in a while quickly.
Good to coordinate out reach among different members of the sales team.
What do you dislike about the product?
The wayfinding of some information can be convoluted, trying to find whether contacts have been assigned to previous companies can be difficult.
The integration with Gmail often doesn't work and you have to turn of the system to get it back on.
Some times the formatting isn't, clear I've added contracts and was only able to input value in dollars.
I don't like that the advanced training courses are charged at a premium rather than included as part of the package.
The integration with Gmail often doesn't work and you have to turn of the system to get it back on.
Some times the formatting isn't, clear I've added contracts and was only able to input value in dollars.
I don't like that the advanced training courses are charged at a premium rather than included as part of the package.
What problems is the product solving and how is that benefiting you?
It has certainly improved my work flow and makes sure I don't miss contacting prospects.
Increased clarity across prospects and teams.
Increased clarity across prospects and teams.
Recommendations to others considering the product:
Complete as many of the training courses as possible to ensure you get full value out of the service.
Experiment with the different features and try and find what you find most useful in your day to day.
Observe how other team members use it, as they may have discovered new features.
Experiment with the different features and try and find what you find most useful in your day to day.
Observe how other team members use it, as they may have discovered new features.
Amazing insight into our customer journey
What do you like best about the product?
The notifications showing you when your contact has opened an email sent, super valuable insight into their behavior. This means we can follow up with them at very convenient times. We can now call customers back within a hour of them opening the email to check up on them. The live chat and articles that can be pulled and uploaded to them within the chat means support agents don't need to leave the screen, leading to quicker resolutions, fewer complaints and overall increased customer satisfaction.
What do you dislike about the product?
The plugin to Magento 2 took some time to work. Also the chatbot could do with some massive improvements in terms of its understanding - or allowing us to choose answers for certain questions or keywords asked.
What problems is the product solving and how is that benefiting you?
We are better able to trrack our pipeline, reach out to more customers with it, follow up and use the live chat on our site during business hours.
Recommendations to others considering the product:
Evaluate your current software usage, and see if it can be more streamlined through Hubspot. This is what helped us the most and helped justify the cost and impact had when switching across .The guides, modules, exams and videos help to make the software easy to learn and implement. We also had a call each week to check in on our progress, help needed and advice on how else we could use the system in the business.
Great insight into our customer journey.
What do you like best about the product?
I like the marketing tools HubSpot provides, so we can see a better insight into our customer Journey. I also like the contextual marketing, with the live chat function that pops up depending on where the potential customer is in their journey. very clever. I am a big fan of the planning & strategy too, with best practices aligned - we can plan everything on HubSpot.
What do you dislike about the product?
Only thing i disliked was the lengthy process of setting HubSpot up with our Magento 2 site - this proved difficult both ends, HubSpot and our Dev team. Other than that, it is fantastic, with no issues whatsoever.
What problems is the product solving and how is that benefiting you?
The benefits are fantastic. With regular automated tasks, the sales & service team can work to a deadline and follow up on query's and with great analytical reporting, we can track every customers behavior. I also like the automated reports and the ability to plan SEO content and PPC strategy inside the software. Meaning I can now use less paper, and delegate tasks to the wider marketing team inside the software itself rather than using a kanban style productivity tool like Asana.
Recommendations to others considering the product:
It's worth every penny if used to its full potential. Using clever AI to link every team and make sure nothing is missed.
Very sophisticated tool to solve business problems
What do you like best about the product?
The best thing I like is that the learning curve is very short for anyone to start using it. It's fun and usefulness combined.
What do you dislike about the product?
Some very small tit bits still need correction. Like customer support sending KB link and it doesn't open in a new window. Very minor but useful.
What problems is the product solving and how is that benefiting you?
Solving critical business problems at all levels. Benefit is that all the business processes can be combined at one place.
Recommendations to others considering the product:
It is the best CRM in its category with free trail. Use it
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