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10,014 reviews
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    Higher Education

Great, functional CRM with fun features

  • June 06, 2019
  • Review provided by G2

What do you like best about the product?
My favorite feature of hubspot is the email sequencing. You can set up a fully automated and personalized email sequence for leads that starts off with one email and sends emails depending on whether or not the recipient has responded. This is a huge benefit and something my previous CRM did not have making it very time consuming to reach out to leads with emails. I love how it is hands off so I can focus on the people who are responding rather than continue to reach out to people who are not even reading or responding to my emails.
What do you dislike about the product?
I wish that hubspot did have a separate interface for just lead outreach. On previous CRMs I have used there was a place to reach out to leads and then another place that would allow me to reach out to people who had taken a step to move forward through our admissions process (in our case it was submitting an application). With hubspot every person who comes through can't be separated in this way and it just makes things a little less organized. It isn't a huge concern, but a feature that would make things much more organized.
What problems is the product solving and how is that benefiting you?
Hubspot is helping me reach out to a lot of leads very easily. During my day, I don't want to spend much time reaching out to people who aren't engaging with me, so I love how hubspot allows that to be more hands off which gives me maybe even 1-2 hours extra/day to respond to leads who are texting or emailing me back.


    Madeline S.

Fantastic Insight

  • June 04, 2019
  • Review provided by G2

What do you like best about the product?
Very straight forward to use, smart technology that works for you.
What do you dislike about the product?
Something minor but it is frustrating when searching for a contact in the search bar, it is not super clever. Ie if you make one small error it will show you a dozen other (seemingly) irrelevant options but not the contact youre looking for.
What problems is the product solving and how is that benefiting you?
Email campaigns are phenomenal and EASY. It's Amazing.
We reach so many more people by enabling marketing campaigns that are targeted based on sales cycle, previous contact, and even area.


    Business Supplies and Equipment

Hubspot is an organized CRM

  • June 03, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is organized and easy to use. Great analytics and contacts database helps you visualize progress and keep contacts organized. They also offer certification courses along with your use of the software that can help train your team to get everyone on the same page.
What do you dislike about the product?
There's not much to dislike about HubSpot. They offer a wide variety of uses and seem to be effective at all of them. Have new hires take the courses for added training.
What problems is the product solving and how is that benefiting you?
HubSpot helps us see our progress and where we're lacking. Contacts are easy to organize and I've taken multiple certification courses.
Recommendations to others considering the product:
Hubspot's great for companies at all stages of the business.


    Brian D.

Productivity defined

  • June 03, 2019
  • Review provided by G2

What do you like best about the product?
I utilize Hubspot to manage all of my contacts, track all of my communications and keep me on point by setting up tasks.
What do you dislike about the product?
Managing the alerts is not intuitive. Often my email gets clogged with information that isn't important to me.
What problems is the product solving and how is that benefiting you?
Tracking contacts, deals, deal stages and follow-up tasks. It is the source for me to schedule my day and remain productive during downtimes.
Recommendations to others considering the product:
Utilize the workflows as much as possible. It has automated a bunch of tasks that would be time consuming otherwise.


    Hospital & Health Care

Have Used HubSpot for 7+ Years in Various Roles

  • June 03, 2019
  • Review provided by G2

What do you like best about the product?
Everything is in one place - analytics, email, workflow automation, contact database, social media tools and more. I've used HubSpot for a long time and highly recommend.
What do you dislike about the product?
One thing to note is that HubSpot can be glitchy. We use Outlook and it can be pretty difficult to format an email to appear the same on every screen and email platform. The great thing about HubSpot is that with any issue, their team is quick to respond and resolve.

HubSpot is pricey (for good reason) but they charge based on the amount of contact in your database. Working for a recruiting company, we receive many candidates (daily), so we continually have to scrub the CRM. Comes with the job, just the small dislike I have about HubSpot.
What problems is the product solving and how is that benefiting you?
We've been able to improve our search engine optimization and organic traffic results. HubSpot offers a "cheat sheet" that allows you to see if each page is fully optimized. It will point out where items may be missing, like an alt tag on a photo or a page meta description. Seeing the optimization recommendations has been very beneficial.
Recommendations to others considering the product:
The customization of the tool and the level of support provided by HubSpot outweighs any other CRM I've worked in.


    Riley C.

Good training tool for new job position.

  • June 03, 2019
  • Review provided by G2

What do you like best about the product?
i personally enjoyed taking the certification courses more than just the lessons themselves. The certification courses were educational and I got to see how much i actually learned after taking the courses.
What do you dislike about the product?
I disliked how you had to do certain tasks to get certifications. I'm not allowed to make a "deal" through my companies account so i wasn't able to complete a certification course i had taken because of that. Took and passed the test but could be certified because I was unable to create a hypothetical deal.
What problems is the product solving and how is that benefiting you?
Ive realized how important inbound sales are. I did not study sales in college, so i just had a basic understanding of business sales. Its nice to be able to log in and see any activities with companies. you can track any progress, and that makes it easy to take advantage of any lead big or small.
Recommendations to others considering the product:
Learning ho to use to CRM is best when learning hands on, the videos help but i've learned more by practicing on my own.


    Jasmine C.

HubSpot A specific tool for customer relation management.

  • June 02, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot is one of the best tool for sales business and it comes with many reliable features for work. It’s mostly known as CRM (customer relation management) tool and allows us to customize product features as requirements. It integrated well with social media applications which helps us to introduce our product in front of online customer. Customer tracking feature is very effective for our business which enable us to track customer and communicate with them for further details.
What do you dislike about the product?
As HubSpot is an online tool so it also has some limitations which not gives us full freedom to work and feature of this tool is relatively tough for new user rather than Zoho CRM. While working with this tool small bugs occur during work and report feature still has some lacking. If we are looking for more tools for better work, then HubSpot is very expensive tool while purchase premium version.
What problems is the product solving and how is that benefiting you?
HubSpot is trending tool for customer relation management and features of this tool work great for our business. We can easily get customers for deals and also customize product features as requirements of clients. HubSpot is best tool and it serve us in various ways such as Lead management, customer relation management and for Pipeline line management. It installs easily in our systems and mobile version is also available which enable us to work from any other place.


    Information Technology and Services

It is a sophisticated and user-friendly CRM

  • June 02, 2019
  • Review provided by G2

What do you like best about the product?
It has a nice and easy graphical interface. I like its ability to optimize the sales cycle, because of this, we can capture more leads and increase the performance of our team.
As for statistics, HubSpot provides complete reports, and are beneficial to make decisions.
What do you dislike about the product?
Nothing. Hubspot is an excellent CRM, honestly I have no complaints.
What problems is the product solving and how is that benefiting you?
The efficient management of information from leads saves us time in research, and this fact, allows us focus our efforts on improving digital marketing plans and present relevant content for our clients.
Streamlines operations between marketing and sales teams, I could say that synergy improves in the organization.
Recommendations to others considering the product:
It is the best choice of CRM you can do, because it significantly increases productivity in marketing and sales teams.


    Keila M.

Hubspot is ideal for working with CMS platforms

  • May 31, 2019
  • Review provided by G2

What do you like best about the product?
We like this software because of the extensive portfolio of SEO options it has. It is very good to follow up, as in the case of its keyword tracking function. It presents a good A / B test management system, and allows you to manage landing pages, in order to quickly convert visitors to our site into customers. It integrates very well to CMS services, such as wordpress. We also like its lead nurturing function.
What do you dislike about the product?
Firstly we do not like the fact that Hubspot has so many shortcomings when sharing files. An example of this is that it does not even allow links to create access from our website to any other. We do not like your market research management tool (in the case of trending). Its price is very high. $ 200 a month is a pretty expensive amount.
What problems is the product solving and how is that benefiting you?
Hubspot has helped us a lot with content management within our website. It has also been beneficial for managing the analytics of our marketing campaigns, which can now be easily exported in different formats. It has been useful to review all the data of our contacts, and to analyze our needs as a company, in order to know how to create better marketing strategies.
Recommendations to others considering the product:
Hubspot we liked it a lot. We recommend it to better address the sales opportunities, and to obtain our accounts with which to work in a short time. It is quite useful to retain customers, and to make our sales processes more secure.


    Computer & Network Security

HubSpot CRM has essential features to manage contacts

  • May 30, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot is a CRM that offers tools to easily organize the customer base. The interface is simple and easy to setup. It is a very efficient system to process leads, communications and records. It allows synchronization with mobile devices and updates information constantly, which provides versatility to the software.
In addition, it has an integration tool with third-party apps such as email platforms and sales software.
What do you dislike about the product?
So far, I have not had a bad experience using HubSpot functions.
What problems is the product solving and how is that benefiting you?
It suited our needs. The customization improves the effectiveness of the processes we perform in the area of marketing and sales. It's great to reduce the time to record and process data. It impedes team productivity.
Recommendations to others considering the product:
It is versatile to handle leads. It facilitates the sales process.