Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
from
and
External reviews are not included in the AWS star rating for the product.
For a sales person like me, Hubspot memorizes and reminds me of my customers in time.
What do you like best about the product?
A platform that revolves around my customers and partners.
What do you dislike about the product?
No contact quick preview with customized fields.
What problems is the product solving and how is that benefiting you?
Following up with customers has become very effective and easy. Sequences have increased the number of responses and with the help of Hubspot's intelligence, the emails are more personalized to the customers. Also, I love tracking, sometimes when a customer opens our email, that's our cue to call.
Recommendations to others considering the product:
Great platform that you can rely on when finding the right customers. The entire sales cycle can be tracked and it really helps to follow up with old leads when the history is right there at one place.
Best CRM out there!
What do you like best about the product?
-Tracking email opens
-Deal tracking
-Task reminder (email, calls, etc.)
-Dashboards are really clean and concise
-Deal tracking
-Task reminder (email, calls, etc.)
-Dashboards are really clean and concise
What do you dislike about the product?
-Expensive (compared to other CRMs)
-Irregularities in the analytics tracking (I think if we went through more training, this might get better)
-Irregularities in the analytics tracking (I think if we went through more training, this might get better)
What problems is the product solving and how is that benefiting you?
Our team is able to collaborate together much easier. Running a sales team is much easier with HubSpot. Since implementation, we are able to track our sales quotas much easier, track leads throughout the customer life cycle, and automate email sequences.
Recommendations to others considering the product:
Good for the money, as long as you are trying to use it to its full capacity.
Great Marketing Automation Tools and Learning Resources for those new to the game
What do you like best about the product?
Hubspot allows me to automate emails and maximize efficiency, while still keeping a personal touch to each email. It also gives me great insights into what messaging is working and I learn from each touch point with my leads.
What do you dislike about the product?
It is a quasi CRM in my mind. It is built with Marketing and Sales in mind.
What problems is the product solving and how is that benefiting you?
Marketing Automation and transitioning to an Inbound sales practice. This was not the way our company functioned previously and Hubspot gave us the learning resources and tools to show us how to get there.
Best CRM
What do you like best about the product?
It is simple. As a first time user, I never had any problems going through everything, unlike a competitor that has a much more complicated interface. Automation at it's best, the templates and sequences are easy to use and reports are accurate. We use the analytic tools to compare reports on a day by day, weekly and monthly basis with just a click.
What do you dislike about the product?
Rare cases where the system would be down for a few minutes.
What problems is the product solving and how is that benefiting you?
Call Recording, fast email sending, and tasks being completed. I easily get reminders for things I still need to finish. Emailing more clients is easier.
Recommendations to others considering the product:
I've used another CRM before so believe me when I say that this is more user-friendly. It doesn't complicate things.
The wonder of Hubspot
What do you like best about the product?
The follow up notifications are amazing, every time i get them on my watch or on my phone, I immediately make that phone call!
What do you dislike about the product?
Not dislike but lack, an easier way to re schedule the tasks, maybe a quick button were I can change the due date with just one click
What problems is the product solving and how is that benefiting you?
I got more visibility of key metrics for our business
Recommendations to others considering the product:
Use it!
I rely on Hubspot in order to deliver an excellent level of customer service.
What do you like best about the product?
Hubspot allows me to ensure that no communications are missed even when I am out of the office. I use it for tickets, customer information, to communicate with my team and other members of the company and for the online chat. When I am not available, I know that another member of my team will ensure our customers still receive a first rate experience and that all queries are carefully logged and will be handled quickly and efficiently.
What do you dislike about the product?
I am surprised that more of our customers do not access the online chat and Knowledge Base as this would be a really effective way of communicating and allow them to self-serve.
What problems is the product solving and how is that benefiting you?
Tickets are split into different pipelines and in addition to this, I am able to use filters to access relevant information quickly and with ease. I can also see the progress and status of tickets in real-time. I can communicate effectively with customers via email, can provide details of meetings and phone calls whilst ensuring that relevant information is logged efficiently. I also have insights into up-to-date customer information when I am working remotely and am able to update my team before I have even returned to the office. Different members of teams throughout the company are able to monitor specific tags and tickets and this ensures that information such as incidents which require a response, and valuable feedback, is dealt with and logged effectively. Hubspot allows the workflow to be efficient, I can expedite a problem by adding an additional comment in a product field and/or note and I know that by using the consistent ticket tag list that I will be meeting the high standards and expectations of my team and the wider company.
Recommendations to others considering the product:
Be consistent and use the ticketing system efficiently so that customers are provided with a high standard of service and their needs are responded to in an accurate and considerate manner.
I love that we made the move to Hubspot,it has definitely improved our sales process
What do you like best about the product?
I use the sequences a lot as it takes away the initial lift of reaching out to customers 1-2-1
Once I put everything on a sequence it helps me track the interactions and the outcomes from the beginning to time the deal is sealed.
Once I put everything on a sequence it helps me track the interactions and the outcomes from the beginning to time the deal is sealed.
What do you dislike about the product?
I haven't really experienced a downside- More like sometimes the email reminders can be overwhelming if I am sometimes not in a position to follow on each task reminder immediately it pops up.
What problems is the product solving and how is that benefiting you?
Tracking conversations has been helpful especially with the sales team growing so its been really easy to pick up and just start off where the conversations left off with previous reps.
Recommendations to others considering the product:
Go for it. It is easily the most easy to scale CRM for growing teams, they have quite the library of resources to help you and your sales team get on board and enjoy the customer interactions. You will love the experience.
One of the best, simple and right CRM to use
What do you like best about the product?
It is easy to navigate and right place to improve and follow up your results. If any question, there is a support team rightaway :) and I like HubSpot Academy lessons.
What do you dislike about the product?
I can not think of anything right now, that I didn't like. Sorry :)
What problems is the product solving and how is that benefiting you?
Very useful in sending dozens of e-mails every time. Sequences give you every possible option to make your work easier. Hubspot gives you all the tips and tricks on how to create personalized emails, shows the latest tweets of contact persons and other actions. You can forget about follow up e-mails rules and difficulties. Well done @HubSpot
Easy to use and packed with features
What do you like best about the product?
The CRM is simple to use however it does contain all the features you would require to manage your contacts and business. There is also plenty that can be customised. The CRM is the heart of the Hubspot platform which makes sense considering a business revolves around its contacts, clients and leads.
What do you dislike about the product?
There is nothing that I dislike. All the features I require are available.
What problems is the product solving and how is that benefiting you?
Saves time managing daily tasks and allows us to see an overview of our pipeline.
Recommendations to others considering the product:
Go to the learning centre and watch the videos and participate in some courses
Simple, but prices escalate quickly
What do you like best about the product?
Integrates well with Gmail and has a simple user interface. Provides good workflow info per contact.
What do you dislike about the product?
GDPR compliance is a bit of a hurdle - especially when integrating with other web services such as Gravity forms, Mailchimp and Publish Interactive to name a few. Prices also escalate quickly with tiers and really critical services such as email workflow and onboarding and 12 month lock-ins are pretty unfriendly with 90-day notice periods for our clients.
What problems is the product solving and how is that benefiting you?
Automating websites to capture data and for joining up marketing and sales teams in one seamless interface
showing 8,701 - 8,710