Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot will Fast Forward your Sales & Marketing Activity - But at a Cost
What do you like best about the product?
Intelligence - HubSpot Sales give you great insights into how your prospects are engaging with Doucments they have been sent (Proposals or Brochures).
Prospect Activity Timeline - Each individual HubSpot Contact activity is tracked in realtime, which includes Email Opens/Clicks, Website Re-Visits and Document activity (as above).
Record Call Functionality - You can make outbound calls using HubSpot's free calling minutes included with your plan. You can also record the calls to each prospects HubSpot Timeline.
Assigning Teams - Setting up internal teams to manage different enquriy paths cuts out a lot of manual work.
Inbox - We have used HubSpot's Inbox funtionality to combine Website Live Chat + Bespoke Chat Channels + Facebook Messenger and Watsapp. This enables us to never miss an enquiry that comes in.
Ease of Integration - When setting up advanced features up for the first time, the auto setup features and copy code buttons are great and I often breeze through what I expected to be the hard parts.
HubSpot Academy - HubSpot's Online Training Academy platform is the best in the business, both for Agencies and for Clients who are starting their HubSpot journey.
Prospect Activity Timeline - Each individual HubSpot Contact activity is tracked in realtime, which includes Email Opens/Clicks, Website Re-Visits and Document activity (as above).
Record Call Functionality - You can make outbound calls using HubSpot's free calling minutes included with your plan. You can also record the calls to each prospects HubSpot Timeline.
Assigning Teams - Setting up internal teams to manage different enquriy paths cuts out a lot of manual work.
Inbox - We have used HubSpot's Inbox funtionality to combine Website Live Chat + Bespoke Chat Channels + Facebook Messenger and Watsapp. This enables us to never miss an enquiry that comes in.
Ease of Integration - When setting up advanced features up for the first time, the auto setup features and copy code buttons are great and I often breeze through what I expected to be the hard parts.
HubSpot Academy - HubSpot's Online Training Academy platform is the best in the business, both for Agencies and for Clients who are starting their HubSpot journey.
What do you dislike about the product?
1. Cost, Cost, Cost - HubSpot are the only CRM I know that charge on both User Seats AND Contact records. There was a huge price increase that happened when seats became chargeable. This makes Professional licences very expensive and a considerable weigh up when clients are evaluating the use case scenario.
2. Monthly Price scales up hugely based on number of contact records utilised when on a lower licence - this is another reason clients are pushed towards the professional licences.
3. Automation can get expensive. You need to opt for Sales Professional to make full use of HubSpot's automation around Lead Scoring and lead behaviour.
4. Business Insights Data can often be wrong - this is drawn from acombination of UK Companies House and the main business domain so this data is often incorrecnt and aged.
The following are HubSpot Partner Program specific Dislikes:
1. Partner Program Commission Loss - we eventually signed up to be a HubSpot Agency Partner on the basis of good commissions and collaboration with HubSpot Reps on deals. Sadly the Partner program has been eroded over time for the smaller agencies, HubSpot are only interested in the Professional licence deals, which causes a lot of cases where commission isn't payable.
2. HubSpot Reps Contacting Prospective Clients.
HubSpot is often specified by us during our discussions with interested clients, clients will check out HubSpot’s website then be tracked and engaged directly by HubSpot before I can register the lead. I have often been in discussions with clients about the right software stack for them, only to find seperate meetings have been happening which muddys the water and convelutes my meetings.
2. Monthly Price scales up hugely based on number of contact records utilised when on a lower licence - this is another reason clients are pushed towards the professional licences.
3. Automation can get expensive. You need to opt for Sales Professional to make full use of HubSpot's automation around Lead Scoring and lead behaviour.
4. Business Insights Data can often be wrong - this is drawn from acombination of UK Companies House and the main business domain so this data is often incorrecnt and aged.
The following are HubSpot Partner Program specific Dislikes:
1. Partner Program Commission Loss - we eventually signed up to be a HubSpot Agency Partner on the basis of good commissions and collaboration with HubSpot Reps on deals. Sadly the Partner program has been eroded over time for the smaller agencies, HubSpot are only interested in the Professional licence deals, which causes a lot of cases where commission isn't payable.
2. HubSpot Reps Contacting Prospective Clients.
HubSpot is often specified by us during our discussions with interested clients, clients will check out HubSpot’s website then be tracked and engaged directly by HubSpot before I can register the lead. I have often been in discussions with clients about the right software stack for them, only to find seperate meetings have been happening which muddys the water and convelutes my meetings.
What problems is the product solving and how is that benefiting you?
Sales Pipeline Tracking - We tracks all of our agency deals using HubSpot Sales Starter
Engagement - Sales Starter gives email tracking which is phenomenal, an added bonus is knowing when your invoices have been viewed :) We send out all of our larger retainer package quotes using HubSpot Documents; which if used correctly gives a good idea of what objections your prospect might have relative to which page they viewed for the longest
Live Chat - We have found clients paying large sums of money for live chat that doesn’t get used often ah’hem D***t , we move them onto HubSpot Marketing or Sales Free or Starter and increase the package if it’s utilised
Remote Consultancy - We have our clients grant our staff access to their HubSpot, we can then manage the clients remotely, including publishing content, social media, amending GDPR consents, consulting on analytics, email marketing etc
UX/Conversion - When contacts are created, CTA’s and Landing Pages all have unaired references, which can be analysed accordingly, I know which CTA Unique Reference gives the strongest and most engaged enquiries
Engagement - Sales Starter gives email tracking which is phenomenal, an added bonus is knowing when your invoices have been viewed :) We send out all of our larger retainer package quotes using HubSpot Documents; which if used correctly gives a good idea of what objections your prospect might have relative to which page they viewed for the longest
Live Chat - We have found clients paying large sums of money for live chat that doesn’t get used often ah’hem D***t , we move them onto HubSpot Marketing or Sales Free or Starter and increase the package if it’s utilised
Remote Consultancy - We have our clients grant our staff access to their HubSpot, we can then manage the clients remotely, including publishing content, social media, amending GDPR consents, consulting on analytics, email marketing etc
UX/Conversion - When contacts are created, CTA’s and Landing Pages all have unaired references, which can be analysed accordingly, I know which CTA Unique Reference gives the strongest and most engaged enquiries
Recommendations to others considering the product:
Our Clients are regularly impressed by the level of tracking available
"Hubspot is a good CRM application
What do you like best about the product?
Whatever I like the best regarding Hubspot is precisely how easy to use it is. This is really sophisticated software, however, is extremely easy to navigate at the same time. There are so many wonderful features which I may use every day. I also like that there a lot of studying possibilities with this application.
What do you dislike about the product?
I just am unable to consider nearly anything which I dislike about this application.
What problems is the product solving and how is that benefiting you?
HubSpot is helping us to automate a lot of activities that we would normally do manually and in addition, it helps us monitor our clients far better.
Recommendations to others considering the product:
I highly recommend HubSpot CRM. I think it is a marvellous approach to grow your business.
Smart, interactive and intuitive CRM
What do you like best about the product?
The ease of use, simple layout, very simple to setup users/groups, and the ability to go as customize as you please.
What do you dislike about the product?
Needs to grow partners/integrations. This has definitely grown over the passed few years but would like to see more major players, i.e. full O365 suite.
What problems is the product solving and how is that benefiting you?
Increasing efficiencies, removing internal and external friction, simplifying the hand-off between sales/marketing, one stop shop for our sellers (playbooks, templates, sequences, phone scripts, case studies, etc)
Recommendations to others considering the product:
HubSpot's CRM provides great benefit for the small business owner to the large enterprises. Start with thier free version to get a feeling for what they have available. You wont stay with that long as you realize the capabilities with the HubSpot stack.
Nice CRM Platform
What do you like best about the product?
The option that the platform is free is a nice touch.
What do you dislike about the product?
Not a lot of features within the platform for my line of business.
What problems is the product solving and how is that benefiting you?
Customer management is the problem Hubspot solves for us. Instead of using database software like Access, Hubspot organizes all of our customer files in a easy to use database.
Hubspot CRM has worked really well for us!
What do you like best about the product?
I really enjoy tasks and dashboards and find them to be really helpful for my work.
What do you dislike about the product?
I don't think there is much that I don't like. I find the interface and experience to be intuitive and really helpful.
What problems is the product solving and how is that benefiting you?
Hubspot CRM really helps me in a number of ways. It helps me to stay organized and understand what I need to do on any given day. I always have the ability to check my tasks for that day, or that week and that really helps to to accomplish a good amount. Beyond the accountability created by my use of tasks, I also like utilizing the dashboards to have a visual representation of what I've been doing.
As I'm working with my contacts and tracking my emails, I'm able to see when I last communicated with my contact and the important elements from our conversation that I need to remember for the future. I utilize the templates and meetings all the time to save my time and allow me to be as productive as possible.
Overall, I just I think that it helps me to save a lot of time by offering shortcuts and best-practices that assist me with improving my work every day..
As I'm working with my contacts and tracking my emails, I'm able to see when I last communicated with my contact and the important elements from our conversation that I need to remember for the future. I utilize the templates and meetings all the time to save my time and allow me to be as productive as possible.
Overall, I just I think that it helps me to save a lot of time by offering shortcuts and best-practices that assist me with improving my work every day..
Excellent software for Customer relationship management
What do you like best about the product?
The fact that the tool is an all-inclusive for lifestyle stages of the customer. From different modules of marketing to sales, it caters to wide variety of requirements.
What do you dislike about the product?
Waiting to see a lot more of marketing automation in the tool. The tool needs to be not just an automated task manager, but also an intelligent and intuitive one which helps in better decision making.
What problems is the product solving and how is that benefiting you?
Email marketing
Customer management
Ad campaigns
Account management
Lead lifecycle
Customer management
Ad campaigns
Account management
Lead lifecycle
Hubspot Collects Data Anytime Anywhere! AMAZING
What do you like best about the product?
We have disabilities and have been building our brand Assuaged for three years. Finally we feel we have access to digestible and understandable content. Hubspot is a WEALTH OF KNOWLEDGE and it does come at a price, but you simply cannot compare their services to other 'useful' but 'clunky' platforms. It pays for itself and even fills the needs for having to hire extra hands. Before signing up with HubSpot we got quotes for services priced from $5,000-$16,000, only to learn that we didn't need to outsource the work because HubSpot has all the important essentials available in one area for us to create in-house and do ourselves.
Hubspot offers a powerful all-in-one solution with seamless integrations and functionality. Honestly, we got exhausted having to be in multiple digital spaces at one time in efforts to exercise the use of the tools needed to build a successful business. Here in HubSpot we can create what we need to in less time for less money. The Academy has hands down been the most valuable resource in teaching us about how to build a strong brand in today's modern growing society.
The CRM is especially impressive offering data collection from all angles allowing us to eliminate over ten other services we were using. With data being collected we can ensure that we are never losing any leads and that we are always present for our customers. The live chat flows and pop-up forms are so incredibly helpful, especially by appearing across all of our website pages and platforms. Everything is organized and can be easily operated under one umbrella.
We are forever grateful for Hubspot supporting military veterans and people with disabilities. Your software has been truly life-changing! Our success has reached new heights as we continue to grow!
Hubspot offers a powerful all-in-one solution with seamless integrations and functionality. Honestly, we got exhausted having to be in multiple digital spaces at one time in efforts to exercise the use of the tools needed to build a successful business. Here in HubSpot we can create what we need to in less time for less money. The Academy has hands down been the most valuable resource in teaching us about how to build a strong brand in today's modern growing society.
The CRM is especially impressive offering data collection from all angles allowing us to eliminate over ten other services we were using. With data being collected we can ensure that we are never losing any leads and that we are always present for our customers. The live chat flows and pop-up forms are so incredibly helpful, especially by appearing across all of our website pages and platforms. Everything is organized and can be easily operated under one umbrella.
We are forever grateful for Hubspot supporting military veterans and people with disabilities. Your software has been truly life-changing! Our success has reached new heights as we continue to grow!
What do you dislike about the product?
There is not one thing I can dislike about HubSpot, they are truly amazing! It takes awhile to get used to the feel but the outcome is without a doubt beneficial.
What problems is the product solving and how is that benefiting you?
The benefits have been their impeccable customer service via chat, e-mail, and phone 24/7! We never feel left out in the cold or alone!
Recommendations to others considering the product:
Give it some time and watch videos in the academy. Education is such a powerful tool!
Love the Hubspot team
What do you like best about the product?
When any new software is implemented into a business, there are going to be growing pains. The Hubspot team has been there every step of the way to make sure we could work out any possible issues as quickly as possible so that we could fully customize the software to our business and how it is run.
What do you dislike about the product?
The initial training videos were a bit long, the only thing I would think is that they could possibly be condensed. Maybe keep all of the same content, but break them up a little more.
What problems is the product solving and how is that benefiting you?
Compared to our old CRM, hubspot has been a dream. We haven't really experienced any problems, maybe a small glitch that was quickly corrected. Our focus has just been customizing the program to meet our needs.
Recommendations to others considering the product:
Just be patient with the process. The end result is well worth it.
Hubspot CRM Review
What do you like best about the product?
What I like the best about Hubspot is how user friendly it is. It is a very complex program, but is very easy to navigate at the same time.
What do you dislike about the product?
I actually can't think of anything that I dislike about Hubspot.
What problems is the product solving and how is that benefiting you?
HubSpot is helping us to automate a lot of activities that we would normally do manually and it also helps us track our customers better. I have realized that we would have lost contact with many people if it weren't for HubSpot CRM.
Recommendations to others considering the product:
I highly recommend HubSpot CRM. I think it is a wonderful way to grow your business. Not only does it help to grow your business as a whole, but it is also helpful for us to grow as individuals.
CRM I would recommend
What do you like best about the product?
To start with, from the very beginning of using Hubspot, I liked the automated creation of companies card after copy-pasting the email address into Gmail. In comparison with salesforce which has a similar feature, I found HubSpot more convince.
As well, all email related features such as sequences, etc are performing well.
To summarise - so far I found a crucial tool for my daily routine - workflows.
As well, all email related features such as sequences, etc are performing well.
To summarise - so far I found a crucial tool for my daily routine - workflows.
What do you dislike about the product?
I would like to see more advanced email tracking system
What problems is the product solving and how is that benefiting you?
Great tools to filter prospect leads, ability to create smart lists of target and link all marketing activities in one place
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