Sales Hub Enterprise
HubSpotExternal reviews
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Great way to streamline sales processes
What do you like best about the product?
The tools that allow you to track you email success are wonderful. I loved seeing who opened my emails and how many times. I loved being able to set up an automated sequence so if they didn't open my emails, they'll get my second follow up email after that. Another tool I like best is the ability to see what other people are doing in terms of chatter among each other and among the customers.
What do you dislike about the product?
I don't understand workflow and the purpose of that. Maybe its to help give reporting on my pipeline, but I wish that button would be more self-explanatory. But! There are videos I can watch that will help explain every tool on HubSpot, which is a great way to learn the industry, and how HubSpot can help me be a better salesperson. Another item I don't like would be the analytic reports they give back. Maybe I don't' understand how to download them, but I would like to see how to gather reports on up to date email analytics.
What problems is the product solving and how is that benefiting you?
I can visual who is really interested by how many times they opened my emails. However, I think the reporting is wrong. I had someone from my email go onto our website to buy our product, but the reporting on their account shows no connection because they used a different email. None the less, it should have stated the click-through from their email to our product page. Also, when it says "click", I would also expect to see web page views on their profile page, but there was none. Doesn't seem accurate. Another problem I have with HubSpot would be the email template creation page. I wish I could set up two columns with information but it only allows me such little playability. But at least I can use canva and have that directly connect and be uploaded into my email.
Recommendations to others considering the product:
Make a page with reporting that people in sales would most likely use. I would also include a trial period for marketing. We had one for the sales hub, but I would love to see what the marketing hub could do as well. Especially since I do so much email marketing on my own.
Much smoother and less time consuming than my last CRM!
What do you like best about the product?
The queueing feature. It makes tasks much easier to complete.
What do you dislike about the product?
The way that emails are stored in deals/contacts. It's hard to view email chains as they seem to appear in a weird order. Also, the email signature isn't flexible enough.
What problems is the product solving and how is that benefiting you?
The main benefit is not having to set up a deal in order to track a lead/manage an opportunity. Sometimes you want to be able to set up tasks for a contact that isn't a qualified lead (and therefore isn't worth setting up a deal for), I like that this is possible with HubSpot.
Recommendations to others considering the product:
Use task queueing! It's a game changer.
Great and easy to use CRM
What do you like best about the product?
Intuitive interface and customisable reporting.
What do you dislike about the product?
The deals function has no way of taking the revenue off the beginning - we measure in units.
What problems is the product solving and how is that benefiting you?
Better planning and forecasting - reducing the need for spreadsheets
Best CRM ever
What do you like best about the product?
Deals page, how I can manage prospects and close deals faster.
What do you dislike about the product?
Dragging one card from deals to another especially if it’s all the way left.
What problems is the product solving and how is that benefiting you?
Time management
Hubspot Review
What do you like best about the product?
Everything. Hubspot is user friendly and a very effective software.
What do you dislike about the product?
Suggestion pop ups. If I don't close them they keep popping up.
What problems is the product solving and how is that benefiting you?
No problems. The benefits of hubspot is that I have everything in place and it easy to view and follow up on my deals.
Recommendations to others considering the product:
If you are hesitant, try out the training courses first they teach you a lot about this software. Then, proceed to personalize it and you will love it.
I use it everyday and and I have no complains.
I use it everyday and and I have no complains.
Fantastic!
What do you like best about the product?
I really like the template feature. I use it everyday.
What do you dislike about the product?
Sometimes entering in info is time consuming.
What problems is the product solving and how is that benefiting you?
My marketing.
Recommendations to others considering the product:
Making it quicker to enter in contacts
HubSpot is my mistress.
What do you like best about the product?
When following up with clients or prospects I type the same crap every single day. With the Sales Hub I simply template it all out, select the template I want, make some personalization tweaks and we're good to go, it saves me a ton of money.
If I could get a Sales hub for my wife I wouldn't have to constantly repeat that yes, I did take the garbage out. I need a template for that.
If I could get a Sales hub for my wife I wouldn't have to constantly repeat that yes, I did take the garbage out. I need a template for that.
What do you dislike about the product?
The worst part about HubSpot is that it's so customizable. I know it sounds like a pro but honestly, it can get confusing and overwhelming and you have to remember how you decided to set certain things up otherwise it can mess up the whole process.
The entire platform is garbage in, garbage out.
The entire platform is garbage in, garbage out.
What problems is the product solving and how is that benefiting you?
I save a ton of time. It allows me to be persistent with leads and clients without having to remember to send emails on a daily basis. With templates and sequences, HubSpot does that for me.
Recommendations to others considering the product:
Do it. Don't let the price scare you. It pays for itself after a couple months.
HubSpot is an Effective tool with limitless possibilities
What do you like best about the product?
Intuitive layout and functionality of Contacts, Deals and Companies.
Support Team is always available and knowledgable in all issues presented.
Support Team is always available and knowledgable in all issues presented.
What do you dislike about the product?
A great feature would be allowing contacts adding in after a company is created to have attachments carried over.
Improving the task feature. It currently lacks multiple functions to make it an effective tool.
Improving the task feature. It currently lacks multiple functions to make it an effective tool.
What problems is the product solving and how is that benefiting you?
HubSpot has allowed our team to do outbound prospecting more efficiently and opened up the opportunity to capture inbound leads with their marketing tools and sequences.
Our team has more actionable data to rely on to drive the business as trends occur, rather than after the fact
Our team has more actionable data to rely on to drive the business as trends occur, rather than after the fact
Very user-friendly with excellent support. Quick responses that lead to new system updates.
What do you like best about the product?
Their support is fast and reliable. The UX is great. They implement suggestions on new features quickly. We've found an increase in efficiency for our Sales and operations teams. We love all of the integrations and have found great partners to work with whose services we wouldn't have found otherwise. Our team has used HubSpot Academy as ongoing continuing education for our whole team and to have a common language for meetings and other company initiatives. We love to use the deal leaderboards as a Sales team. Our finance manager used to spend hours manually pulling data from our outdated proprietary software, and we've experiences substantial cost savings by decreasing his administrative workload. He's been able to spend more time developing advanced reporting. Our Sales Team has used sequences to automate both initial and follow-up interactions with clients. We've closed more deals this way, as we've been top of mind. Our Operations Team is implementing sequences immediately after booking. This ensures our clients are follow-up with and maintains high sentiment as they continue towards their weddings days after booking. This has also helped us manage quality control in an automated way.
What do you dislike about the product?
We would like to be able to household contacts. Many of our contacts have other family members that call in do discuss their venue or services bookings prior to the wedding day. We've experienced an increased in communications from family members other than the direct client due to the ever-evolved situation of COVID-19. It's become more imperative to have a centralized record for one client regardless of who we speak with. However, in order for us to track them in HubSpot, they are separate contacts with no ability to link. Householding would be the ideal scenario, and I would image the functionality of how companies are used could be repurposed and trigger by last name or some sort of auto enrollment. This has caused our contact count to increase unnecessarily and created an unnecessary expense for our team. We also need to keep these contacts in our system after their event for a few years even though we have no interaction with them. I wish historically data didn't cost additional money on a monthly basis!
What problems is the product solving and how is that benefiting you?
We love automatic tracking of calls and emails for record-keeping. Truly, no complaints!
Recommendations to others considering the product:
Use it!
Super CRM, easy to set up and user features make anyone a CRM superstar!
What do you like best about the product?
speed to set up and flow process is great, plus automation and features.
What do you dislike about the product?
I can think of anything I dont like! its a great system!
What problems is the product solving and how is that benefiting you?
single customer view, push support ticket response to FAQ blog, its a very simple system to pick up and run with!
Recommendations to others considering the product:
nothing I can say!
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