Reviews from AWS customer

2 AWS reviews
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External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Computer & Network Security

A solid sale CRM for the end user

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
I like that importing is easy. Having the pro version that allows for sequences is great. The number of minutes on the pro plan is great. Also in emails having the format automatically match the rest of the text is great. If you've ever copy pasted something into an email only to find that the font or size was off so it saves you from that. That basic day to day functionality is great.
What do you dislike about the product?
The big problem I have with HubSpot is that reporting is not at all intuitive or robust. I could go on but if you've gone from a salesforce instance that is halfway decent to this you'll know the difference.
What problems is the product solving and how is that benefiting you?
I'm able to easily import new prospects and place them in sequences. That ensures that I'm engaging them in a structured way and that no to-do is forgotten because it's automated.
Recommendations to others considering the product:
Give it shot.


    Computer Software

Great tools and it seems there always improving.

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
The Email marketing tools and the Sales Que
What do you dislike about the product?
If they had ways to create shortcuts but not many dislikes
What problems is the product solving and how is that benefiting you?
work efficiency
Recommendations to others considering the product:
It's an incredible CRM tool.


    Erin H.

Always Innovating and Improving

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
Speaking from a marketing perspective, the deals dashboard makes it all very clear where the deals stand. Each deal looks and functions exactly like the contact and company record so it's all seamless. The best thing about Hubspot is that they treat Marketing and Sales like one entity. Unlike the other sales platforms out there, Hubspot makes sales content easily visible to the marketing team.
What do you dislike about the product?
There is some limited reporting functionality when it comes to products. They only have a small use case for products - to build quotes. We are interested in deep reporting on the products at the price level and you cannot easily build reports about products by price and billing frequency.
What problems is the product solving and how is that benefiting you?
With the Hubspot sales module we are easily able to align our sales and marketing initiatives into one platform that is easily accessible to everyone. Leads easily flow from the marketing side to the sales side. As opportunities arise from marketing generated sources, the marketing team can track the progress and report to management the effectiveness of marketing-driven campaigns.


    Marshall F.

HubSpot is amazing!

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
HubSpot allows my team to work more efficiently in each step of the buyer's process. The SaaS is super easy to use, configure, and manage. Access to HubSpot academy learning was so helpful and full of resources. Whenever I have an issue or question the instant chat options allow me to speak with a live person, send screen grabs etc. They have always been so helpful and provide me with plenty of resources to achieve what I need to be done. Email tracking is literally the best tool ever! We can't get enough of it! The various dashboards that are available create a custom view of your funnel and what the team is working on. Having the resources to understand inbound marketing was also very helpful, and being able to actively apply that to the whole team was a huge stepping stone to our success. HubSpot continues to surprises and helps us get the most our of our leads, nurturing them each step of the way and delivering us results.
What do you dislike about the product?
Since this is fairly new there are a few holes in the software. Features like user role would be really helpful. Whenever there is a feature or issue 'missing' the HubSpot community forum is drenched with user suggestions and a place to see what everyone else is proposing. I understand that testing needs to be done before anything is rolled out, but I wish things could move a bit quicker.
What problems is the product solving and how is that benefiting you?
Tracking and assigning a lead to the team. Establishing accountability throughout the entire process, setting up follow up tasks and developing marketing plans through the process of inbound marketing.
Recommendations to others considering the product:
Take the time to do the online courses, it will make the world of a difference.


    Erin M.

Hubspot user

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
It's a great platform that allows collaboration between all individuals in the sales department.
What do you dislike about the product?
It is a bit of a learning curve. There are alot of different feature that take a while to get your head around.
What problems is the product solving and how is that benefiting you?
It has increased my organization skills a great deal. It allows easy access in the blink of an eye to all existing contacts of the company and also keeps track of potential leads.
Recommendations to others considering the product:
Do some of the tutorials that hubspot academy supplies for free


    Education Management

Easy-to-use CRM

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
I love the queue function and email sequences. There's so much automation which makes my sales process so much easier.
What do you dislike about the product?
Our hub has gotten a bit messy and it's not always easy to merge contacts. It's more of a volume issue than anything though.
What problems is the product solving and how is that benefiting you?
It's easy to log and track leads in HubSpot, win deals, and claim clients to avoid a duplication of efforts.
Recommendations to others considering the product:
It's a little pricier than other CRM services but you really get what you pay for. It's so user-friendly and saves us a ton of time.


    Noemi G.

HubSpot Sales Hub keeps me on top of my pipeline

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
HubSpot sends me reminders of tasks that I have in Salesforce. Also, I get notifications when I have been assigned a lead or contact. HubSpot seamlessly links to Salesforce. Also, in HubSpot, when you have a lead assigned to you, there is a place for information about the lead that is useful for talking points when calling or emailing.
What do you dislike about the product?
I do not dislike anything about HubSpot. It seems very user-friendly and intuitive.
What problems is the product solving and how is that benefiting you?
As soon as I get a lead or contact, HubSpot notifies me immedietly. This helps me to make sure that leads are not just sitting and are getting immediate attention. I also love that I get notifications regarding tasks that need my attention in Salesforce. It is so easy to forget to follow-up on tasks.


    Computer Software

Great tool for the price

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
Much lighter than Saleforce so people can learn fast and you can build a simple process quickly. Also very cost effective and works great if you're using other Hubspot products as well.
What do you dislike about the product?
Because it is more simple it can make it hard to create certain processes that might be unique to your business. Seems like something that would be better for a company that has a short sales process and not for enterprise sales or if you had a customer success team that needed to work out of it as well.
What problems is the product solving and how is that benefiting you?
Creating a sales process
Following up on inbound leads
Making calls and tracking emails


    Carey R.

Decent CRM start for hobbiest or small scale start up

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
Having a free CRM to start off is a great option.
What do you dislike about the product?
Creating custom reports isn't the most intuitive, but that may also be because of the influence Salesforce has had on my experience with CRM tools in my previous jobs.
What problems is the product solving and how is that benefiting you?
Tracking my clients' progress and having a tool to help me schedule my follow ups.


    Michael F.

Easy to use and lead management is seamless.

  • July 27, 2020
  • Review provided by G2

What do you like best about the product?
It's very easy to use, flow is great, follow up tools and reminders, templates for emails are all excellent.
What do you dislike about the product?
Honestly. Nothing bothers me. Occasionally the system has a glitch but is fixed right away.
What problems is the product solving and how is that benefiting you?
Helping us maintain a very large sales pipeline. Easy to use and we know exactly where each lead is in the sales stage.
Recommendations to others considering the product:
none at this time