Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The task feature in HubSpot increases productivity and results in success!
What do you like best about the product?
The task feature allows me to conduct persistent follow ups with Agents. This has allowed me to make contact with Agents overtime being consistent. Additionally, the sequence feature on HubSpot has allowed me to reach out to far more Agents that I ever could have before. When I use the sequence feature, those emails are being sent to Agents each day without me taking the time to do that, which not only continues to make contact and give the agents useful information, but also allows me to focus on completing other aspects of my job, meet deadlines etc. In all, the task feature keeps me meeting my deadlines conducting timely follow ups with Agents and the sequence feature allows me to keep contact with Agents without me taking the time to do it, allowing me to focus on of my other job duties being productive and efficient.
What do you dislike about the product?
I have not come across a down side yet. I really wish there was input I could give to make improvement. Not only myself, but everyone in my office uses HubSpot and finds out something new we can do each day!
What problems is the product solving and how is that benefiting you?
We are solving the problem of seeing who is opening our emails and who is not. We do not want to call Agents multiple times and blast them with emails if they are ignoring the sequence we enrolled them in, it just may be that they are not in need of our assistance at this time, and HubSpot allows us to mark the agent down as "bad timing, attempted to contact, ignored sequence" etc. This also allows us to know to try and contact them again later. Also, I love that we can see what pages the agent is viewing on our website, this allows us to skip the guessing game and go straight to the agent with information that relates to them and their interests directly. Lastly, I wanted to mention that I love that the communication is much more clear between myself and my coworkers. This is because we are able to log calls and emails to understand who contacted an Agent last and what the result of the conversation was to ensure when conducting a follow up, that information is known and there is no confusion.
Recommendations to others considering the product:
I think maybe sending out emails of features each week that users may not know they have access to would be useful.
Highly recommended
What do you like best about the product?
Both the keep track of my leads feature and the integrated templates are great
What do you dislike about the product?
The ability to view if a lead has clicked on links in emails is not accurate
What problems is the product solving and how is that benefiting you?
Trying to reach multiple clients without being repetitive
Powerful CRM
What do you like best about the product?
I like the many possibilities included within one tool, HubSpot's CRM. It allowed us to cut quite a few different tools that more or less integrated together.
I like working on email tickets, tasks, managing the chat on a single platform; that saves some time in our days.
I also like working with contacts and companies lists and filters, to see global pictures of the accounts I take care of.
Creating workflows can be a challenge but it's worth it because it enhances what we can do with HubSpot.
I like working on email tickets, tasks, managing the chat on a single platform; that saves some time in our days.
I also like working with contacts and companies lists and filters, to see global pictures of the accounts I take care of.
Creating workflows can be a challenge but it's worth it because it enhances what we can do with HubSpot.
What do you dislike about the product?
The tool is not perfect, nothing is, I would like to go deeper into what I want to do with the automation workflows, I would like to see an easier syncing between contact, companies and tickets properties, but it already allows us to do a lot.
What problems is the product solving and how is that benefiting you?
We gain in efficiency by needing less different tools because it includes a ticketing system, mailing management tool, an online chat, a task management feature, a meeting booking feature and it connects to a video recording tool.
Recommendations to others considering the product:
Do an analysis of your needs, what you want to get done; compare different CRMs. Evaluate how custom your needs are, see the manpower you have to customize things and develop workflows; work with the trial.
Pretty good but not perfect
What do you like best about the product?
Integration with Gmail and Google calendar and the ability to sequence
What do you dislike about the product?
Contacts/Companies/Deals are not intuitive, do not connect and sync.
What problems is the product solving and how is that benefiting you?
Problems -Product/Deal/Contacts don't link.
Benefits - Sequences
Benefits - Sequences
Recommendations to others considering the product:
Look at other CRMS to make sure it works best for you
Extremely useful to follow up clients
What do you like best about the product?
It's great so you won't forget about your clients, it's also great to track all Deals, Tickets or quotes you may have active.
What I like the most is how you can manage the properties according to your needs so you can then use them to filter.
Another GREAT thing is the Company database. So for each contact with a registered company you get the whole information about it.
What I like the most is how you can manage the properties according to your needs so you can then use them to filter.
Another GREAT thing is the Company database. So for each contact with a registered company you get the whole information about it.
What do you dislike about the product?
One small but life changing detail: Add tokens to the Task title. In this way you can filter them from the queue without having to actually enter the task (useful when handling a lot of them)
Although there is a lot you can do, there are also a few details or features that would make things much easier.
Like I'd like to have more options when creating a property, or also be able to edit Hubspot properties since they are very useful.
Like, I want to also be able to use the call outcomes or types as filtering properties. In this way I can filter all the calls with Wrong Number and do a bulk delete on the phones and assign the right property to that contact.
Although there is a lot you can do, there are also a few details or features that would make things much easier.
Like I'd like to have more options when creating a property, or also be able to edit Hubspot properties since they are very useful.
Like, I want to also be able to use the call outcomes or types as filtering properties. In this way I can filter all the calls with Wrong Number and do a bulk delete on the phones and assign the right property to that contact.
What problems is the product solving and how is that benefiting you?
Keeping track of all of our clients, whether they are customers or leads or prospects.
It's when we keep track of their activities and ways of interaction that we can take care of them in a more personal way.
So I think the ultimate end to it is the great customer care you get to provide.
It's when we keep track of their activities and ways of interaction that we can take care of them in a more personal way.
So I think the ultimate end to it is the great customer care you get to provide.
Great organization
What do you like best about the product?
I like the ability to create email sequences.
What do you dislike about the product?
How it is required to refresh HubSpot several times throughout the day typically. Also, how you cannot search a prospect by their organization like Salesforce.
What problems is the product solving and how is that benefiting you?
The power of a sequence -- how it saves a lot of time versus generating individual emails and phone call tasks.
Great Tool Overall 👍
What do you like best about the product?
- Love how I can set up tasks as reminders for me to follow up every time
- Sequences have loads of features to play around with
- Ability to view everything in one place
- Sequences have loads of features to play around with
- Ability to view everything in one place
What do you dislike about the product?
- Could improve on the personalization part - like including templates for videos & images
- Would be great if the threading emails option can be customized - for example - I want the first three emails to be threaded and the last two emails to not be threaded.
- Increase the number of touchpoints in sequences
- Would be great if the threading emails option can be customized - for example - I want the first three emails to be threaded and the last two emails to not be threaded.
- Increase the number of touchpoints in sequences
What problems is the product solving and how is that benefiting you?
- Sending emails at scale
- Including reminders for future follow-ups & Prioritization of leads
- Ability to call and preserve all the records in one place
- Including reminders for future follow-ups & Prioritization of leads
- Ability to call and preserve all the records in one place
Recommendations to others considering the product:
It's a great tool, that has a big community of users.
Awesome user friendly tool
What do you like best about the product?
HubSpot is very user-friendly. They have a nice layout and really make sequences easy to navigate for those who aren't familiar.
The most important thing is making sure your team is utilizing all of the same features and really keeping the CRM organized correctly otherwise it can become a mess.
The most important thing is making sure your team is utilizing all of the same features and really keeping the CRM organized correctly otherwise it can become a mess.
What do you dislike about the product?
I don't have anything I dislike as of now.
What problems is the product solving and how is that benefiting you?
The biggest problems is having all tasks in one place. Making sure I'm completing those tasks daily and setting reminders for follow ups.
Recommendations to others considering the product:
Take a day to navigate through HubSpot Sales Hub
Diego Lara Monjaraz
What do you like best about the product?
The easy use and how you can manage your team in a very dynamic way.
What do you dislike about the product?
I would like to have some area where I could see the live analytics about the performance of every member in the Pipeline.
What problems is the product solving and how is that benefiting you?
The follow-ups for moving forward the deals inside the Pipeline.
Tools and Customization
What do you like best about the product?
The ability to customize the view of the customer's information not only with preset variables but also being able to make ones that are applicable to my company. It's wonderful being able to track, search, and filter using all the information that is input on the profile of the customer and the business. I do wish there was a better way to connect the same person with multiple businesses, in case they have multiple businesses, but you want to keep all the notes and contacts together to limit the number of duplicates. I have been using HubSpot for about 5 months now and so far, that is my only feedback of something I would like to possibly see improve.
What do you dislike about the product?
I wish there was an easier way to find duplicates of customers. In our industry and I am sure in most, were you have the same customer with multiple email addresses, and every time they use a new email address, it creates a whole new profile for them. Of course, being vigilant and remembering to search for duplicates is a way to combat this issue, but it would be wonderful if there was a way for the system to recognize the same name, phone number, or the like that would recognize that there is a possible duplicate. Then there would be an alert sent to the system or the contact owner to let them know that there is a possible duplicate of that customer.
What problems is the product solving and how is that benefiting you?
Reporting is extremely handy when working on goals, setting KPIs, monitoring and preserving customer information, and even being able to remove what you no longer need. It has become the main tool that I use for almost everything that I do in my day-to-day. I also really love the ability to tad co-workers in almost any area on the profile of a customer. This can be a very powerful tool when everyone is extremely busy, working from home, and you want to make sure that the right people are helping the customer.
Recommendations to others considering the product:
If you aren't familiar with software, it may take some getting use to with all the different options that are offered, but its quite a simple learning curve. Of course, if there is someone who knows how to use it generally, have them show you the main functions that work for your needs and then play around with everything. I love sequences, templates, and snippets. They make my work much faster, I get more accomplished daily, thus helping the expansion of my company as a whole.
showing 7,661 - 7,670