Reviews from AWS customer

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10,017 reviews
from and

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    Cody H.

HubSpot is an essential tool for any serious sales person

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
The Sequences function in HubSpot is fine-tuned for a realistic and personal automated approach to the first reach-out for a cold contact. Having used other tools, HubSpot blows them all out of the water with its ability to personalize a sequence for each customer with minor details that appears in all ways as a personalized single email to the contact. I'm able to blaze through new prospects, by reaching out with valuable resources they can use for their business and give them a chance to reach out before I call them directly which to many people, is an intrusion. Once the contact responds, they won't receive a 2nd or 3rd email, but when they don't respond an automated task to call them is put into my calendar. I love HubSpot and don't know what I did without it before.
What do you dislike about the product?
There isn't a lot I don't like about HubSpot, but I'm always putting ideas into the Feedback section with ideas to make things even better.
What problems is the product solving and how is that benefiting you?
I had a hard time organizing my prospects previously so that I could easily call "one after another" when I'm ready to sit down on the phone during the day and do my prospecting. The activity widget makes it easy to click next through calls and easily finish my "To Do" list each day.
Recommendations to others considering the product:
Enter your old WON business as you get started to really learn how to use the system and get a sales cycle going that works for you.


    Gillian M.

Helpful Tool for Sales Reps

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Emails are automatically logged & sync up with companies to allow easy tracking of client communication. Setting up email marketing/sales sequences to prospects is such a helpful feature.
What do you dislike about the product?
I do find it difficult to separate clients that have responded to my sequences those who have not. There does not seem to be an easy way to re-enroll prospects that have not engaged with you yet to a sequence.
What problems is the product solving and how is that benefiting you?
My team uses HubSpot for great visibility into prospecting & preventing overlap in outreach. It also allows us to track deals & log meetings.


    Primary/Secondary Education

Automated pro-activity!

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
So far, my experience with Hubspot has been a good one. The software has enable my workload to become slicker and more productive, not to mention more pro-active. It's incredibly intuitive and easy to use and customize for my needs. Plus it's improving constantly and when I've had a problem they have resolved it quickly.
What do you dislike about the product?
When I'm on a customer or company page I just wish I could customize the right side of the menu. For example on the left side of the screen you can customize what order you can see the customer information like zip code first or phone number, etc. I also wish there was a way to universally update how I organize the data when I view multiple lists.

I also wish there was a feature to consolidate wasted space when viewing my contacts activity. Much like how Gmail allows you to show your emails in a relaxed or more compact way. I like to see lots of information at once rather than scrolling around for it.
What problems is the product solving and how is that benefiting you?
I am able to keep track and in contact with more customers. Automated reminders and tracked emails are wonderful!
Recommendations to others considering the product:
It is awesome and improving even in the two months I've been using it.


    Ken W.

Great Sales and marketing CRM

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Hubspot is very intuitive and if you need help there are a number of different ways to get it.
What do you dislike about the product?
I don't like that I don't have the full functionality of the Hubspot platform on the APP.
What problems is the product solving and how is that benefiting you?
I am able to create templates in Hubspot which ends up saving me a lot of time. Also, by using the customer type, it is very easy to send out to anyone in a customer category at one time rather than sending each one indicidually.


    Sandy M.

So far, it's great!

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
the layout is simple and easy to use. A good reminder to keep your customer in touch
What do you dislike about the product?
Adding photos to template is not the easiest and Contacts first name and company name doesnt always show up, even after previous emails.
What problems is the product solving and how is that benefiting you?
Managing 700+ account is not easy. Task reminder helps me to stay on top.
Recommendations to others considering the product:
A good advice is to check for daily tasks and utilize your templates to reconnect to your clients in a timely matter.


    Sam T.

Great CRM system

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
I love how accessible everything is. and how easy it is to navigate through the CRM
What do you dislike about the product?
Sometimes, hubspot lags, and doesn't call people the first time. Also, sometimes tasks that I create for myself get finished when I'm doing custom tasks that hubspot makes, and it makes me lose a client over it.
What problems is the product solving and how is that benefiting you?
Same as above.
Recommendations to others considering the product:
Give it a couple of days, and you will be ready to use Hubspot. Very user friendly.


    Retail

Smooth way to engage effectively your prospects.

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
The ease of creating and modifying sequences as well as meeting links. I also like the possibility of easily modify sequences and set task with prospects. Finally I love the integration with Gmail that allows to interact without leaving Gmail.
What do you dislike about the product?
Sometimes multiples contacts are connected under the same domain and hubspot is not able to understand it and unroll from a sequence. Same thing happen when there are customer service software that change the email.
What problems is the product solving and how is that benefiting you?
Email sequences and Meeting links. Very easy to use and to manage, track records and engage with new prospects.
Recommendations to others considering the product:
Really great software. Awesome for CRM for small company and also for email tracking, email automation, calendar link synchronization. I love also the data and insights it shows to me and make me measure and improve my performance. Very important is also the customer service associates. They are really professional and responsive, solving all the problems and questions a user might have. It also offer many integrations with the most common softwares to ensure a great workflow.


    Financial Services

HubSpot is extremely helpful in our prospecting efforts

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
Sequences have been an integral part of our prospecting efforts. We love the ability to track communication and the automatic task creations.
What do you dislike about the product?
We haven't seen any downside yet. The software has been able to scale with us nicely.
What problems is the product solving and how is that benefiting you?
HubSpot allows us to contact a LOT of prospects with a relatively small team.
Recommendations to others considering the product:
The pricing worked really well for us, just make sure you know how many users you are getting in your package


    Kurt R.

Automation and Workflows = Exponential Time Saver

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
The dynamic list options to specify my sequences.
What do you dislike about the product?
Lots of alerts on my sequences that I want to configure
What problems is the product solving and how is that benefiting you?
Lead triage - conversion to contacts and prospects is simplified


    Education Management

i have been using Hubspot sales hub for quite long time and My team and i love it so much

  • August 26, 2020
  • Review provided by G2

What do you like best about the product?
I like the most how to do sequence and track/exchange email
What do you dislike about the product?
i do not really dislike anything it everything is amazing we do love everything
What problems is the product solving and how is that benefiting you?
speed for quotation and follow up
Recommendations to others considering the product:
NO