Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
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We are loving HubSpot!
What do you like best about the product?
The ease of use and reliability in terms of security in data. Also the integrations.
What do you dislike about the product?
One update in automation. Before by providing the URL it will auto populate the necessary and available property fields. But it was then fixed in their recent update.
What problems is the product solving and how is that benefiting you?
Overall it's the organization of lead.
Streamlining Sales with Smart CRM Tools
What do you like best about the product?
It allows sales teams to track leads, automate outreach, and manage pipelines. The built-in email tracking and scheduling tools are incredibly helpful for staying on top of follow-ups, and the reporting features give clear visibility into performance metrics without needing a data analyst. Plus, the automation capabilities like sequences and workflows help sales team to save time and stay consistent in their outreach. It's a powerful tool for scaling sales.
What do you dislike about the product?
Although HubSpot integrates with many platforms, some third-party tools may require workarounds or lack deep functionality, especially for niche use cases.
What problems is the product solving and how is that benefiting you?
Automation tools like email sequences, task reminders, and pipeline updates save hours of repetitive work. Sales team can focus more on selling and less on admin. Integrated email tracking, templates, and meeting scheduling tools ensure timely, personalized outreach. You know when a prospect opens your email or clicks a link, so you can follow up at the perfect moment.
It's a good platform, but can improve usage and some bugs
What do you like best about the product?
The level of customisation and different permissions/access users can have.
What do you dislike about the product?
Inconsistent bugs - plug in with Microsoft Outlook is one of them (keeps loggin off often; when you are abou to reply an email, the plug in makes the typing go to the end of the email chain)
Views keep changing (from grid to view) when they shouldn't, and apparently there's no way to lock a view in.
Views keep changing (from grid to view) when they shouldn't, and apparently there's no way to lock a view in.
What problems is the product solving and how is that benefiting you?
I use HubSpot as a CSM, so I don't see the tool solving the same issues for me, as it does for the sales team for example, but that's understandable, because is a Sales tool, not a CX specific tool.
It's good to track records of deals/subscriptions and understand what's going on with each client.
It's good to track records of deals/subscriptions and understand what's going on with each client.
LOVE IT
What do you like best about the product?
I like best having the ability to make calls from the system.
What do you dislike about the product?
What I dislike is that the receiver of my calls say they either can't hear me or the phone is breaking up. Poor quality connection.
What problems is the product solving and how is that benefiting you?
It has solved the accountability issue our organization had. Using HubSpot has tracked everything allowing our whole team to have eyes on everything going on in our sales department.
HubSpot Sales Hub Review
What do you like best about the product?
Love working on HubSpot Sales Hub because it gives me great overview of the projects that I am working on. The Sales Hub shows great insights, totals, data, etc. I have been working in HubSpot for about 3 years now and I can say that it is really very easy to use and has a lot of great features that can help me become more efficient.
What do you dislike about the product?
I think downside would be more on sometimes I do not get notified about a potential duplicate contact. Would love it if there is a feature like that.
What problems is the product solving and how is that benefiting you?
Sales tracking and analytics - I think that it really saves time in tracking those one by one.
Sales Hub Rebiew
What do you like best about the product?
Associations of each record that are visible within the cards
What do you dislike about the product?
Managing permissions is not as straight foreward
What problems is the product solving and how is that benefiting you?
We are able to track sales rep activity data with customers
easy to use and highly functional
What do you like best about the product?
As a daily user of HubSpot Sales Hub, the most helpful aspect for me is how everything is centralized and easy to use. From tracking leads and managing pipelines to logging calls and automating follow-ups, it removes a lot of manual work. The CRM syncs seamlessly with email and calendar tools, so I never lose context when reaching out to prospects.
One of the biggest upsides is the transparency across the sales process — I can see deal stages, contact history, and activity timelines all in one view. The reporting dashboards also make it simple to track performance without needing spreadsheets.
Overall, HubSpot makes it much easier to stay organized, personalize outreach, and close deals faster. It’s intuitive, powerful, and keeps the whole team aligned.
One of the biggest upsides is the transparency across the sales process — I can see deal stages, contact history, and activity timelines all in one view. The reporting dashboards also make it simple to track performance without needing spreadsheets.
Overall, HubSpot makes it much easier to stay organized, personalize outreach, and close deals faster. It’s intuitive, powerful, and keeps the whole team aligned.
What do you dislike about the product?
While HubSpot Sales Hub is great overall, a few areas could be improved.
The biggest downside is that some features are locked behind higher-tier plans, so smaller teams might hit limitations quickly — especially with automation, reporting, or custom fields.
It can also feel overwhelming for new users at first, since there are so many tools and settings to learn. Some tasks, like adjusting workflows or editing deal properties, take a few extra steps compared to other CRMs.
Lastly, reporting customization and data syncing can sometimes be tricky — especially if you’re integrating with other systems or exporting data for deeper analysis.
Despite those points, once you get used to it, the pros still outweigh the cons for most teams.
The biggest downside is that some features are locked behind higher-tier plans, so smaller teams might hit limitations quickly — especially with automation, reporting, or custom fields.
It can also feel overwhelming for new users at first, since there are so many tools and settings to learn. Some tasks, like adjusting workflows or editing deal properties, take a few extra steps compared to other CRMs.
Lastly, reporting customization and data syncing can sometimes be tricky — especially if you’re integrating with other systems or exporting data for deeper analysis.
Despite those points, once you get used to it, the pros still outweigh the cons for most teams.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps solve the biggest challenge in sales — keeping track of leads, conversations, and follow-ups without things slipping through the cracks. Before using it, managing deals across spreadsheets and email threads was messy and time-consuming.
Now, everything is centralized and automated — from tracking emails and calls to setting reminders and viewing the full contact history. It saves a lot of manual effort and ensures no lead gets forgotten.
It’s also made team collaboration smoother, since everyone can see the same pipeline, notes, and deal stages in real time. The insights and reporting tools help me understand what’s working and where to focus next.
Overall, HubSpot has made my workflow more organized, efficient, and data-driven, allowing me to spend less time managing tools and more time actually selling.
Now, everything is centralized and automated — from tracking emails and calls to setting reminders and viewing the full contact history. It saves a lot of manual effort and ensures no lead gets forgotten.
It’s also made team collaboration smoother, since everyone can see the same pipeline, notes, and deal stages in real time. The insights and reporting tools help me understand what’s working and where to focus next.
Overall, HubSpot has made my workflow more organized, efficient, and data-driven, allowing me to spend less time managing tools and more time actually selling.
To complicated
What do you like best about the product?
The tool is clearly impressive by the large possibilities with all its products.
Marketing → Sales → Support and a CMS module.
Marketing → Sales → Support and a CMS module.
What do you dislike about the product?
HubSpot Evolves a lot, however, some workflows who were able on a pro Sales Hub are now not able anymore. The "Leads" module is really confusing. It's now evolving for Enterprises and started to be more complicated to use for a small structure.
What problems is the product solving and how is that benefiting you?
Connecting marketing and website to sales team.
great all round
What do you like best about the product?
you can efficiently filter to your needs,
we use it everyday and interagting it with emails etc is very easy
we use it everyday and interagting it with emails etc is very easy
What do you dislike about the product?
sometimes it can be a little slow and when you go into a deal and try to go back it will take you to contacts insteadm, which is a little annoying
What problems is the product solving and how is that benefiting you?
its a crm that has everything we need, makes everything really efficent
HBS: Best sales tool
What do you like best about the product?
HubSpot Sales Hub distinguishes itself for several important reasons, and I’d like to highlight what I consider its strongest features. First, the platform is extremely user-friendly, with an intuitive and thoughtfully designed interface. This makes it easy for even non-technical sales teams to get started quickly, without facing a steep learning curve.
Another major advantage is its integration with HubSpot CRM. Because Sales Hub is part of the broader HubSpot ecosystem, it connects effortlessly with marketing, customer service, and CMS tools. This seamless integration provides a unified view of customer data, which is invaluable for managing the entire customer journey.
The automation and efficiency tools are also impressive. With features like email sequences, task automation, and workflow triggers, sales representatives can save significant time and concentrate on high-value activities rather than repetitive manual follow-ups.
Email tracking and templates are particularly useful as well. The ability to see when prospects open or click on emails, combined with access to effective templates and the option to personalize outreach at scale, greatly enhances engagement rates.
Reporting and analytics are another strong point. The dashboards are clean, customizable, and offer real-time insights into pipeline performance, deal velocity, and team productivity.
Finally, HubSpot’s scalability stands out. Whether you’re a startup or a large enterprise, the platform adapts to your needs, making it flexible enough to support both small teams and complex sales organizations.
Another major advantage is its integration with HubSpot CRM. Because Sales Hub is part of the broader HubSpot ecosystem, it connects effortlessly with marketing, customer service, and CMS tools. This seamless integration provides a unified view of customer data, which is invaluable for managing the entire customer journey.
The automation and efficiency tools are also impressive. With features like email sequences, task automation, and workflow triggers, sales representatives can save significant time and concentrate on high-value activities rather than repetitive manual follow-ups.
Email tracking and templates are particularly useful as well. The ability to see when prospects open or click on emails, combined with access to effective templates and the option to personalize outreach at scale, greatly enhances engagement rates.
Reporting and analytics are another strong point. The dashboards are clean, customizable, and offer real-time insights into pipeline performance, deal velocity, and team productivity.
Finally, HubSpot’s scalability stands out. Whether you’re a startup or a large enterprise, the platform adapts to your needs, making it flexible enough to support both small teams and complex sales organizations.
What do you dislike about the product?
Adaptation: While the platform offers a wide range of features, it can be challenging to set up and customize without adequate training or support.
Feature Limitations: Certain aspects, such as reporting, recurring revenue tracking, and quoting tools, do not offer much flexibility.
Feature Limitations: Certain aspects, such as reporting, recurring revenue tracking, and quoting tools, do not offer much flexibility.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub addresses several major challenges that sales teams commonly encounter, and its advantages stem directly from these solutions. One significant issue is the use of disconnected tools and scattered data. By centralizing all sales activities—such as contacts, deals, emails, and calls—within a single CRM, Sales Hub provides representatives with a unified source of truth. This reduces the time lost switching between different systems and fosters improved collaboration.
Another challenge is the prevalence of inefficient manual processes. Sales Hub tackles this by automating routine tasks like follow-ups, reminders, and lead nurturing. As a result, sales reps can dedicate more time to selling rather than administrative work, which boosts both productivity and the speed at which deals progress.
A further problem is the lack of visibility into the sales pipeline. With customizable dashboards and real-time reporting, Sales Hub offers clear insights into deal progress and overall performance. This enables managers to forecast with greater accuracy and quickly spot any bottlenecks.
Communication issues and inconsistent outreach also hinder sales efforts. Sales Hub’s built-in email templates, sequences, and tracking tools help standardize and personalize outreach at scale. This leads to higher response rates, stronger customer engagement, and a more consistent brand experience.
Finally, the handoff between marketing and sales can often be problematic. Thanks to seamless integration with HubSpot Marketing Hub and CRM, lead transfer and tracking become smooth processes. This results in better alignment between teams and improved lead conversion rates.
Another challenge is the prevalence of inefficient manual processes. Sales Hub tackles this by automating routine tasks like follow-ups, reminders, and lead nurturing. As a result, sales reps can dedicate more time to selling rather than administrative work, which boosts both productivity and the speed at which deals progress.
A further problem is the lack of visibility into the sales pipeline. With customizable dashboards and real-time reporting, Sales Hub offers clear insights into deal progress and overall performance. This enables managers to forecast with greater accuracy and quickly spot any bottlenecks.
Communication issues and inconsistent outreach also hinder sales efforts. Sales Hub’s built-in email templates, sequences, and tracking tools help standardize and personalize outreach at scale. This leads to higher response rates, stronger customer engagement, and a more consistent brand experience.
Finally, the handoff between marketing and sales can often be problematic. Thanks to seamless integration with HubSpot Marketing Hub and CRM, lead transfer and tracking become smooth processes. This results in better alignment between teams and improved lead conversion rates.
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