We use the solution mostly for marketing and lead generation purposes. Data, such as how many people we reached out to, is stored in this solution, and we try to manage the data and the lead using this solution. We use the data accordingly to create a target or prospects list.
Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
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Great CMR
What do you like best about the product?
The integrations with email and calendar events really help keep track of things. Easy to use.
What do you dislike about the product?
Added features are quite expensive but i would love to try
What problems is the product solving and how is that benefiting you?
Complexities in a long sales process
An affordable solution for lead management and tracking
What is our primary use case?
How has it helped my organization?
For example, managing different leads regarding marketing and sales is done on HubSpot Sales Hub. Thus we completely rely on this tool for lead management. Without this solution, it will be difficult to maintain data on Excel and similar things. This solution also helps our organization to track emails and schedule Zoom meetings.
What is most valuable?
The solution is very easy for business people and our experience with the product has been good.
The most valuable feature of the solution is the tracking of customer interaction and client introduction. This solution allows us to assign different labels to each prospective lead and we can track their progress at which stage the leads are kept.
What needs improvement?
It's a usable platform, but I think the solution should have more integration options, and the integrations can be smoother.
For how long have I used the solution?
I have been using this solution for six months.
What do I think about the stability of the solution?
I would rate the stability a six out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a seven out of ten. Three sales team members in our organization are using this solution. As leads arrive specific to this on different time frames, then the frequency of usage for this solution increases for us.
How are customer service and support?
Technical support of the solution is good. Whenever there is a problem we send an email. For starters, they provide chat support, and it is sufficient for us. I would rate technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the initial setup a six out of ten. But as someone gets used to the solution, the setup becomes easier. The initial setup is a bit difficult as there are too many options, among which you need to choose the right ones to setup the solution.
There are multiple ways of doing the same thing, but a user has to find the right way as per the custom need. Only one infrastructure professional from our organization takes care of the maintenance, as our requirement is small.
What about the implementation team?
We took the help of a third party to deploy the solution.
What was our ROI?
We have absolutely seen good ROI from the solution. Users can easily search for a lead name, check who was assigned, know the progress and stage where the leads stand, and track it down. These features make a lot of sense from the business perspective and they can be a value addition for everyone. I would rate the ROI a ten out of ten, it's worth the investment.
What's my experience with pricing, setup cost, and licensing?
The solution is very affordable from the perspective of the features. I would rate the pricing a two out of ten, where one means very cheap. The price of the solution is fixed and there are no additional costs.
Which other solutions did I evaluate?
We did evaluate other options, but the pricing of this solution was more suitable than those of the competitors.
What other advice do I have?
If some users have more leads coming in and they are finding it difficult to manage on Excel and through other traditional ways of managing the leads, additionally if they are also finding it difficult to track the individual customer journey, then they should move to HubSpot Sales Hub. When an organization or user is in the growth phase, this is the ideal solution. I would rate the product a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
One among the top CRM in the market.
What do you like best about the product?
Ease of Use, Support, Features, Scalability, Integrations.
What do you dislike about the product?
Lack of expert resources to work on the system.
What problems is the product solving and how is that benefiting you?
Complete record of customer data and interactions.
Love all the integrations!
What do you like best about the product?
I love how it connects into virtually every system I have. Keeps everything in one place.
What do you dislike about the product?
It's a little odd categorizing people sometimes. I can't just create folders or categories of where I met someone.
What problems is the product solving and how is that benefiting you?
Helping me keep track of my contacts and leads and lets me know when they open something I send them.
A CRM of great help
What do you like best about the product?
Among the functions that the CRM provides us, there is the ability to manage each client within their pipeline, to integrate it with other services. It allows creating tasks for follow-up.
What do you dislike about the product?
When creating reports, it sometimes becomes complex.
What problems is the product solving and how is that benefiting you?
The management and administration of the customer data that I handle.
MY EXPERIENCE AT HUBSPOT
What do you like best about the product?
I like HubSpot for the easy navigation between pipelines, deals, and contacts, and it helps to control the active management we do for our clients.
What do you dislike about the product?
I don't see any disadvantages as such, the only bad thing is when the system crashes, but I understand that it is something inevitable since at certain times these crashes cause a bit of delay in customer management.
What problems is the product solving and how is that benefiting you?
I can document the management I do for my assigned clients, and it benefits me when presenting my completed work since all the management is recorded in HubSpot.
Standard CRM
What do you like best about the product?
My favorite tool is the template emails that I can use both within Hubspot as well as within my gmail account
What do you dislike about the product?
Syncing is often times a problem: Deal details with communication currently does not sync back at the contact level when reviewing activity for a contact associated with the deal
What problems is the product solving and how is that benefiting you?
It is task tracking for me in enagement as well as staying on top of touch points and monitoring open deals and opportunities
Love hubspot, hate aircall
What do you like best about the product?
The customizability of the platform and the ability to integrate apps
What do you dislike about the product?
Having a partnership with Aircall - not a good experience
What problems is the product solving and how is that benefiting you?
Customer relationship management which allows us to follow up more consistently
Best CRM ever
What do you like best about the product?
1. Easy to use
2. Multiple filters
3. Can manupulate data before using
4. Dashboards & reports
5. Clear forcasting
6. Distribution of Data
2. Multiple filters
3. Can manupulate data before using
4. Dashboards & reports
5. Clear forcasting
6. Distribution of Data
What do you dislike about the product?
It is one of the best CRM ever used in my life
What problems is the product solving and how is that benefiting you?
Data Management
Excellent sales partner
What do you like best about the product?
I absolutely love using HubSpot! Having everything in one place makes my work as a salesperson incredibly efficient. The platform is not only easy to use but also highly customizable, allowing me to tailor it to my specific needs. HubSpot is truly a great tool for any sales professional.
What do you dislike about the product?
What I dislike about HubSpot Sales Hub is that occasionally it experiences downtimes and doesn't update information appropriately. This can be a bit frustrating when relying on real-time data for sales activities.
What problems is the product solving and how is that benefiting you?
Having all the information available, real time.
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