What do you like best about the product?

Sales staff was polite, attentive and willing to say almost anything to get my business. .

What do you dislike about the product?

The experience was among the worst I've ever had. They left us without business phones for 10 days after the number port began. I immediately switched to another vendor.

What problems is the product solving and how is that benefiting you?

I own 3 small businesses and have been using T-Mobile Digits, which is generally pretty awful as it is not a true business system. I finally got fed up and went to Vonage, who I used years ago for a residential line. It was an absolute disaster. They issued 3 temporary numbers and I initiated the porting of the three numbers for my businesses. About a week later, 2 of the numbers went completely dead. No message, no warning, just dead. I inquired and, now that I was a customer, rather than getting the US sales team, I got some kind of overseas call center. They barely spoke english and they had no clue. Later, I got an email stating that it would be 3-5 days before the ported lines would be active. This is absolutely not what the sales team told me. During the time that these phones were off, I was getting no business and that was costing me money. I called every day to try to get status and every day got the same answer that the lines would be turned up within a day or so. it took 10 days for Vonage to turn on the ported numbers AFTER they received them. And they only ported 2 of the 3, the third number was still on at T-Mobile all this time. Then I got into the management tools. I specifically asked if I would be able to use certain features, like hunt groups, and the sales rep said yes. Turns out, several of the features I specifically asked about were only available for an extra charge. That was it. I called Ooma, who I had also used in the past, signed up with them and requested the numbers at Vonage be ported over. Took Ooma 2 days to port the numbers and they were on. I called Vonage, told them how dissatisfied I was with them, and cancelled the account. The person on the phone was very apologetic and told me there would be no charge for the Vonage service. Ok, that was nice. I got one invoice from Vonage and it clearly showed the charges and the credit memo bringing the amount due to 0. 2 months later, I started getting calls from a collection agency. They said I owed Vonage $80 for the one month of service that I had with them. (Keep in mind that it took several weeks to get the numbers ported and I had no use for and never used the temporary numbers that Vonage provided.) I sent the invoice showing the balance was zero to the collection agency and they claimed that it said zero because it went to collections. Who sends a 2 month old invoice to collections? When I called Vonage, nobody knew what to do. This was almost a year ago. Every month I got a call from a collection agency and every time I called Vonage, nobody could help me. I finally got the email address for the department responsible for past due accounts. I sent them the invoice showing a balance of zero and carefully explained the problem. The response I got back most recently was unbelievable. They said that, even though the rep may have said I would not be charged, I cancelled on the 15th of the month and customers are billed on the 13th of the month so I owed for an extra month. I never even used the service and I clearly only ever had one invoice showing a balance of zero. I am still going back and forth with them on this. AVOID VONAGE! THEY ARE AN AWFUL VOIP COMPANY!

What do you like best about the product?

is very flexibility and all in one comunication features

What do you dislike about the product?

The price can become expensive, occasional call quality or reliability problems

What problems is the product solving and how is that benefiting you?

managing multiple communication channels

What do you like best about the product?

pricing was good. integration was good .

What do you dislike about the product?

unreliable, support was not very helpful

What problems is the product solving and how is that benefiting you?

I am not sure we no longer use them

What do you like best about the product?

Calling off shore candidates and some of its features like parking a call and merging lines. Also it maintains a distinguished contacts book for employees as well.

What do you dislike about the product?

Text messages does not provide read notifications. There is no way to know if the message has been read by the receiver or not.

What problems is the product solving and how is that benefiting you?

It solves the problem of calling and texting candidates and it benefits as we can do both the tasks using a single application as compared to some apps who only provide either calling or texting features

What do you like best about the product?

What I like best about Vonage Business Communications is its reliability and flexibility for daily business use. In my role as a Business Development Manager in a US staffing environment, I rely heavily on consistent outbound and inbound calling, and Vonage has provided stable call quality with minimal disruptions.

The platform is very user-friendly, especially the desktop and mobile apps, which allow me to stay connected even when I’m not at my desk. Features like call forwarding, voicemail-to-email, and easy call management have helped improve my productivity and ensure I never miss important client or candidate calls.

Another major advantage is the ability to manage communication across different time zones, which is critical for working with US clients from India. Overall, it has streamlined our communication process and made remote work much more efficient.

What do you dislike about the product?

One of the main drawbacks of Vonage Business Communications is that call quality can occasionally fluctuate, especially during peak hours or with weaker internet connections. While it works well most of the time, even small disruptions can impact productivity in a role that depends heavily on consistent client communication.

Another area for improvement is the user interface, which can feel slightly outdated and less intuitive compared to some newer communication platforms. Certain settings and features take extra time to locate, especially for new users.

Additionally, the mobile app, while useful, can sometimes lag or have minor performance issues, particularly when handling multiple calls or switching between features.

Overall, while the platform is reliable for daily operations, there is definitely room for improvement in terms of performance consistency and user experience.

What problems is the product solving and how is that benefiting you?

Vonage Business Communications solves the challenge of managing reliable and scalable business communication, especially for teams working across different locations and time zones. In my role in a US staffing environment, consistent communication with clients and candidates is critical, and Vonage provides a centralized platform to handle both inbound and outbound calls efficiently.

It eliminates the need for traditional phone systems by offering a cloud-based solution, which allows our team to work remotely without any disruption. Features like call forwarding, mobile access, and voicemail-to-email ensure that we never miss important conversations, even outside regular working hours.

This has significantly improved my productivity and response time, helping me stay connected with US clients seamlessly from India. Overall, it has streamlined our communication process, reduced dependency on physical infrastructure, and made our operations more flexible and efficient.

What do you like best about the product?

It helps me to connect with clients overseas

What do you dislike about the product?

sometimes it got connection issues as it require High speed connection for calls

What problems is the product solving and how is that benefiting you?

it is solving my problem for communication with multiple clients overseas

What do you like best about the product?

User-Friendly App: Intuitive, clean, interface on both desktop and mobile for seamless, calling and messaging.

What do you dislike about the product?

Customer Support: Users frequently report slow, unhelpful and sometimes apathetic support with difficulties in resolving issues.

What problems is the product solving and how is that benefiting you?

It eliminates the need for expensive, traditional on-premise hardware, providing a scalable, subscription-based model that allows businesses to adjust and save on operational costs.

What do you like best about the product?

Easy setup for calling and messaging and integration with other tool.

What do you dislike about the product?

Not providing other features in base plan.

What problems is the product solving and how is that benefiting you?

some carriers are not supported in vonage for sending SMS.

What do you like best about the product?

Calling features is good .but the texting features is no available.

What do you dislike about the product?

Vonage in not providing the texting features .

What problems is the product solving and how is that benefiting you?

Vonage was providing calling features .it was good but texting they not provided.

What do you like best about the product?

The platform is easy to use and offers helpful integration with the ATS. I appreciate receiving timely updates, whether through missed calls or email messages. The call quality is high, and text messages are delivered instantly.

What do you dislike about the product?

Transferring calls between the desktop and mobile versions often doesn't work as smoothly as it should. It would be much more convenient if the app or software displayed the number of calls made directly within the app, instead of requiring users to visit the website for reports. Additionally, having access to call recordings within the app or software itself would be extremely helpful.

What problems is the product solving and how is that benefiting you?

Vonage Business Communications addresses the challenge of fragmented communication tools by combining voice, video, messaging, and conferencing within a single unified platform. This removes the hassle of managing several separate systems and enables smooth collaboration among teams, regardless of whether they are in the office or working remotely. Personally, I’ve found that this leads to easier coordination with vendors, contractors, and staff, as well as improved accessibility from any location and more streamlined communication overall. The integration with ATS and other business tools further helps keep conversations organized and ensures that important information is always within reach, which ultimately boosts productivity and responsiveness.