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Effortless Setup and Timely Updates
What do you like best about the product?
I like SEON most because it provides timely updates for customer screening. In case there's been a regulatory update of the local customer list, the team updates the database quickly and smoothly. It was also very easy to set up SEON from the very beginning.
What do you dislike about the product?
I think it would be good to have clear instructions and manuals for easier cooperation.
What problems is the product solving and how is that benefiting you?
I use SEON for customer screening and monitoring, which helps maintain a compliant relationship with our customers. I like that it provides timely updates and quickly adapts to local regulatory changes, ensuring smooth database management.
Flexible Software That Fits Our Needs
What do you like best about the product?
In my case, it’s their flexibility—and, of course, the software itself.
What do you dislike about the product?
In our case, we can’t track all transactions. When that isn’t possible, it leads to a lot of manual review.
What problems is the product solving and how is that benefiting you?
Seon is solving our clients onboarding checks for now
User-Friendly Tool with an Amazing AI Feature, Though Flagging Can Be Inconsistent
What do you like best about the product?
Easy to use, user friendly, AI feautre is amazing
What do you dislike about the product?
Sometimes it flags things inaccurately or doesn't flag at all
What problems is the product solving and how is that benefiting you?
We are obliged to make sure new registrations are not fraudulent and many times it helped us not lose time by flagging fraudulent accounts from the start
SEON Delivers Clear Visibility and Flexible, Unified Fraud Decisioning
What do you like best about the product?
We implemented SEON as part of a broader effort to modernise our fraud stack and move away from fragmented, reactive decisioning. What stood out quickly was the level of visibility and control it provides. The platform brings together device, identity, and behavioural signals in a way that makes it much easier to understand risk rather than just act on a score.
From an operational perspective, the flexibility of the rule engine has been a major advantage. It allows us to design decisioning that reflects our business model rather than relying on one size fits all thresholds. This has been particularly valuable in enabling more nuanced customer journeys, where we can treat low risk customers differently from higher risk ones without introducing unnecessary friction.
We have also seen benefits in terms of consolidation. Moving towards a more unified decision layer has reduced internal ambiguity and improved confidence in our decisions across fraud, payments, and operations teams.
From an operational perspective, the flexibility of the rule engine has been a major advantage. It allows us to design decisioning that reflects our business model rather than relying on one size fits all thresholds. This has been particularly valuable in enabling more nuanced customer journeys, where we can treat low risk customers differently from higher risk ones without introducing unnecessary friction.
We have also seen benefits in terms of consolidation. Moving towards a more unified decision layer has reduced internal ambiguity and improved confidence in our decisions across fraud, payments, and operations teams.
What do you dislike about the product?
The platform is very flexible, which is a strength, but it also means it requires a clear internal strategy and ongoing calibration to get the most value from it. Teams expecting a fully plug and play solution may find there is a learning curve in designing and maintaining effective rules.
What problems is the product solving and how is that benefiting you?
SEON is solving the problem of fragmented and inconsistent fraud decisioning. By bringing together multiple risk signals into one place, it gives us better visibility and control, which has improved decision quality, reduced ambiguity, and helped us balance fraud prevention with conversion.
User-Friendly Interface, No Configuration Issues
What do you like best about the product?
I like that SEON has a friendly and understandable interface. Additionally, it provides valuable information that helps analysts in the manual review process and improves the speed and accuracy of the annual prediction analysis. I also found that the initial setup was very easy.
What do you dislike about the product?
The only difficulty we have with SEON is more at the business level, where the prices prevent us from scaling its use.
What problems is the product solving and how is that benefiting you?
SEON provides valuable information that assists analysts in decision-making, improving speed and accuracy in analyses, especially in the manual review process.
SEON - A pleasure in the workforce
What do you like best about the product?
The fact that SEON is extremely user-friendly and that people with no proper experience are able to adjust quickly and learn the intricacies of the platform. The rule building and implementation is easy and straightforward. Lastly, as someone who uses it constantly, there are many things that make my day to day use a pleasure.
What do you dislike about the product?
So far, it was difficult to find a way to limit the amount of rule triggers for accounts that have already been reviewed but we are actively working with their team to resolve this, however, it is still a cluster of alerts at times but should be resolved soon. Their support team is very helpful with the issue.
What problems is the product solving and how is that benefiting you?
Multi-accounting, pattering and in general it is a great rule engine and allows us to work and monitor our customers closely and prevent any type of fraud.
Easy-to-Use SEON , Helpful Support
What do you like best about the product?
Seon is easy to work with, the definition of a good front-end software, rules are amendable and adjustable easily, even from colleagues without much experience. Moreover, the Customer Support team is very helpful as well as professional, we use SEON on a daily basis and it has made our way easier.
What do you dislike about the product?
The integration and implementation are a bit tricky. Moreover we could use more FAQ's and I think that some webinars on what the functionalities are will be a big help within the industry.
What problems is the product solving and how is that benefiting you?
We manage our Fraud better, the employees are learning how to write custom rules and are getting better at it because of the great front-end of SEON.
Fast, Responsive and User-Friendly Back Office with Smooth Integration
What do you like best about the product?
User-friendly back office interface, smooth integration and easy rules setup, fast and responsive, the scoring engine.
What do you dislike about the product?
Nothing really, everything is just great.
What problems is the product solving and how is that benefiting you?
Chargeback prevention, multi and duplicate accounts restriction, transaction monitoring.
The UI is intimidating at first, but when you get used to it it's amazing.
What do you like best about the product?
Could you rewrite: It's very helpful that checking individual transactions and customers can be very fast, and has all of the information nicely structured. The upside of using SEON is how well and specific you can be while customizing special rules for alerts and actions, which cuts down manual work drastically. I use it on a daily basis and I feel spoiled to use such a refined service every day. The number of features is honestly huge, and I'm pretty sure I've just scratched the surface with these features in the last couple of months.
What do you dislike about the product?
Honestly, the dashboard could be a little more optimized for day-to-day tasks, which the agents who use SEON most frequently will interact with. I would also appreciate some type of e-wallet or crypto wallet monitoring feature implemented in the future.
What problems is the product solving and how is that benefiting you?
The alert system of Seon integrates very well into our business and fraud model, and it reduces manual work by a high percentage.
A delight in the Fraud prevention
What do you like best about the product?
SEON is most effective when we set up custom rules that trigger the specific alerts we want to monitor, allowing us to tailor the system to our risk strategy. It enables comprehensive checks on each customer, making it easier to review activity consistently and confidently. The platform is very intuitive and easy to use - I work with it every day without any issues. The implementation process was smooth and straightforward, and integration with our existing systems was seamless. Also, the support team is responsive and always helpful when you need help.
What do you dislike about the product?
All of the information we can see is helpful in one way or another, however the ease of integration could be more refined.
What problems is the product solving and how is that benefiting you?
With custom rules to trigger alerts, we can identify users who share IP addresses, login devices, or use VPNs/proxies, as well as gather detailed information about their devices, locations, and other relevant data.
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