Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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Consultant
What do you like best about the product?
I like using Omnichannel, Cases object, Agents
What do you dislike about the product?
Nothing, it is well architected, user-friendly
What problems is the product solving and how is that benefiting you?
Collect clients interactions in one place
Service pushed to the next level
What do you like best about the product?
The future of service is here, and it's driven by incredible advancements. By embracing innovation, we can unlock incredible possibilities for customer care. Let's explore how cutting-edge technology is transforming the way we deliver exceptional service experiences. Together, we can harness the power of progress to elevate service to new heights. Join me as we delve into the world of next-generation service solutions.
What do you dislike about the product?
I have had a very positive experience with the service cloud. Everything has been running smoothly and efficiently. I haven't encountered any issues or problems so far. It's been a seamless and user-friendly experience overall. I am very satisfied with the service cloud.
What problems is the product solving and how is that benefiting you?
I'm finding that using a platform like Salesforce is really improving our complaint management process. We have much better control over the flow of information. It's also easier to track the progress of each case from start to finish. Having all the data in one place gives us greater visibility into trends and areas for improvement. Overall, it's been a positive change for our team.
Love the Service Cloud features and how it makes a positive impact to our business
What do you like best about the product?
How easy is to configure and the best for ussr adoption
What do you dislike about the product?
Nothing really so far in the 8 years working on it
What problems is the product solving and how is that benefiting you?
Omni channel implementation has been such a great feature to our calll center
Director Of Enrollment
What do you like best about the product?
The versatility of the software and the interface
What do you dislike about the product?
We are new to the product and the one issue we encountered was not related to the software
What problems is the product solving and how is that benefiting you?
Our platform was built for our specific needs of enrollment management
Service Cloud is a game changer
What do you like best about the product?
It's seamless integration with the rest of Salesforce cloud products. Both our internal and external customers have a continuous experience.
What do you dislike about the product?
I don't have any major dislikes currently with Service Cloud.
What problems is the product solving and how is that benefiting you?
A centralized knowledge base for our users.
Great service cloud experience
What do you like best about the product?
It's been easy to use for our agents and developers
What do you dislike about the product?
Clunky reporting and a lot of clicks for users
What problems is the product solving and how is that benefiting you?
Knowledge maintenance
CRM IT Director
What do you like best about the product?
Easy to configure and use. A lot of features and functions included.
What do you dislike about the product?
Knowledge search engine gives challenges.
What problems is the product solving and how is that benefiting you?
Placed for all customer support interactions.
Product Admin
What do you like best about the product?
How configurable is for our different lines of business
What do you dislike about the product?
We haven't had it long enough to have any real issues or dislikes
What problems is the product solving and how is that benefiting you?
Work out creation that is user friendly
New to Service Cloud!
What do you like best about the product?
We are working on implementing Salesforce and I have been so impressed by the ease of use and streamlined features.
What do you dislike about the product?
No opinion yet as we are still implementing
What problems is the product solving and how is that benefiting you?
I believe it will help with scalability
Easy to improve customer care
What do you like best about the product?
Many variety of communication channels and possible ways to raise a case in the system.
What do you dislike about the product?
Would be better to provide some option to handle CTI in easier way. Maybe inbuilt something.
What problems is the product solving and how is that benefiting you?
Mainly communication between customers and agents
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