Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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Dreamforce 24
What do you like best about the product?
It provides valuable tools to allow customer care agents to service the customers faster
What do you dislike about the product?
Saying service cloud to business users makes it seem like it's a different product versus saying it's on the same instance as sales cloud and on core
What problems is the product solving and how is that benefiting you?
It gives out agents a central place to work out of to handle contact center items
It’s good
What do you like best about the product?
User experience is good sales explanation
What do you dislike about the product?
Users need to spend time learning more time
What problems is the product solving and how is that benefiting you?
Partner portal
Service
What do you like best about the product?
How it helps my teams day to day tracking.
What do you dislike about the product?
Nothing ton complain about just yet, but will provide a updates once I am aware of a dislike.
What problems is the product solving and how is that benefiting you?
We provide emails to our donors and I was able to create custom pathways per each donation type.
Salesforce service cloud enables our agents to effectively help our customers
What do you like best about the product?
The best thing about salesforce service cloud is the opportunities for customization. We can tailor the experience to our agents' preferences.
What do you dislike about the product?
I find there could be room for improvement with documentation.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud helps us provide omni-channel support to our customers for a seamless experience.
Easy to use Case Management
What do you like best about the product?
Its efficient case management and automation features.
What do you dislike about the product?
Complex setup process and steep learning curve initially.
What problems is the product solving and how is that benefiting you?
It streamlines customer support, boosting efficiency and satisfaction.
Service is the best product a use today
What do you like best about the product?
What I like most about Salesforce Service Cloud is its ability to provide a 360-degree view of customers, enabling personalized and efficient customer support. Its omnichannel capabilities allow support teams to seamlessly manage cases across multiple channels. Automation tools such as chatbots and workflows help resolve issues faster and improve response times. Additionally, the robust knowledge base and self-service portals enable customers to independently find solutions. Overall, Service Cloud improves customer satisfaction by delivering cutting-edge service.
What do you dislike about the product?
One downside to Salesforce Service Cloud is its complexity, especially when it comes to setting up and customizing workflows. It often requires technical expertise or dedicated administrative support, which can be costly for smaller teams.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves problems like disorganized customer support, slow response times, and managing multiple communication channels. It streamlines case management by consolidating customer interactions across various channels, enabling faster resolutions. The automation and AI tools help prioritize and resolve issues efficiently, reducing agent workload. This improves customer satisfaction, increases productivity, and ensures a more consistent, personalized support experience.
Fully customizable support
What do you like best about the product?
It's nearly infinintly configurable to your support teams' needs.
What do you dislike about the product?
Everyone knows it's configurable so it keeps the admins busy!
What problems is the product solving and how is that benefiting you?
It's a one-stop 'shop' for our clients to request help, ask questions. Our service agents have one place to go to service the customers.
There is no place like home
What do you like best about the product?
The way it is so easy to use. And the funcionalities
What do you dislike about the product?
The price and the fact that is additional
What problems is the product solving and how is that benefiting you?
The data that i need to improve engagement
An effective way for agents to solve customer issues
What do you like best about the product?
Salesforce Service Cloud is an invaluable tool for nonprofit organizations, offering robust customer service management that helps streamline communication and support for constituents, volunteers, and donors. With features like case management, automated workflows, and integrated AI-driven insights, nonprofits can efficiently manage and resolve issues while providing personalized support. Its seamless integration with Nonprofit Success Pack (NPSP) ensures that organizations can leverage their donor and constituent data to deliver timely, impactful services. The platform's scalability and customization make it an ideal solution for nonprofits of all sizes looking to enhance their service operations and mission impact.
What do you dislike about the product?
Some of the setup and menus take some time to get used to.
What problems is the product solving and how is that benefiting you?
We used service cloud to track cases and effectively complete a member onboarding process
Expedite Time to Serve with Automation
What do you like best about the product?
The ability to provide seamless service opportunities in sales, internal operations, and across corporate relations via configurable automations and AI.
What do you dislike about the product?
Constraint on connection between Outlook calendar scheduling, blocks on standard object setup on Case, need for Cases to be reopened but track versions
What problems is the product solving and how is that benefiting you?
Internal security operations
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