Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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Really powerful
What do you like best about the product?
alesforce Service Cloud stands out for its ability to centralize customer service interactions, ensuring that agents can access all necessary customer information in one place. The platform’s integration with AI features, like Einstein, automates routine tasks and provides valuable insights, helping to resolve issues faster. Additionally, its scalability and customizable workflows allow it to adapt to any business size, making it an essential tool for improving customer satisfaction and operational efficiency
What do you dislike about the product?
That I need to add another infrastructure layer
What problems is the product solving and how is that benefiting you?
Speed of answer
Mulesoft
What do you like best about the product?
MuleSoft with Service Cloud is revolutionizing customer service experiences. Data integration The session with 80% of service agents seeking better access to cross-company data and 83% of companies increasing their investment in this area.
What do you dislike about the product?
Downtime, vendor agreements, limited control
What problems is the product solving and how is that benefiting you?
We have now a unified center of assistance. We are able to reply to all the issues in time and provide solution to the challenges we get daily.
The best tool to keep the relationship with clients updated
What do you like best about the product?
The easy way that the agents can find the best response to support the clients and reduce the time of cases, the facility of configurate and integrate the cloud with another systems and the best way to have a good customer support update
What do you dislike about the product?
That almost anybody on LATAM knows about the incredibles things that Service can be for they companies.
What problems is the product solving and how is that benefiting you?
Time of response to cases and dubts of the clients
Life changing
What do you like best about the product?
Mmakes life easy I love it thank you 🥰🥰
What do you dislike about the product?
Nothing it's the best thing ever thank you
What problems is the product solving and how is that benefiting you?
Service excellence and us creating a SSE environment for our students
Review
What do you like best about the product?
Service. Cloud voice integration is the best
What do you dislike about the product?
Knowledge is not the best part and need new features
What problems is the product solving and how is that benefiting you?
Inb
Cloud is key to customer satisfaction
What do you like best about the product?
Service Cloud gives us a one stop shop for customer satisfaction.
What do you dislike about the product?
I can't think of anything I would improve upon
What problems is the product solving and how is that benefiting you?
Customer access to a site to monitor and submit their issues.
Omni channel
What do you like best about the product?
Omni channel and especially omni channel supervisor. It helped significantly to boost service management and analize what can be improved while contacting with clients
What do you dislike about the product?
So far I am satified with all of the features I had opportunity to use
What problems is the product solving and how is that benefiting you?
Analysing What can be improved to provide better service and communication
Excellence in Service Cloud
What do you like best about the product?
Accelerated service results and reporting capabilities.
What do you dislike about the product?
Slow speeds sometimes but overall quick service
What problems is the product solving and how is that benefiting you?
Collecting data from customer issues and case assignments.
Internal and External Use Case
What do you like best about the product?
I like the ability of being able use it for internal cases but also support our customers for ticketing
What do you dislike about the product?
The amount of time and effort to set up for our use case
What problems is the product solving and how is that benefiting you?
As an internal ticketing system
Omni Channel!!!!!
What do you like best about the product?
Salesforce Service Cloud is a great customer service support platform! My favorite thing about it is Omni Channel Routing!
What do you dislike about the product?
There isn't much I dislike about it! Each feature is great and supper helpful when it comes to supporting clients
What problems is the product solving and how is that benefiting you?
Routing customers tickets to agents and notifying agents when a ticket comes in! Which allows for fast service
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