Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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External reviews are not included in the AWS star rating for the product.
amazing product
What do you like best about the product?
it helps agent productivity and boosts performance
What do you dislike about the product?
the product is the best and there is nothing that i dislike with AI i am expecting more
What problems is the product solving and how is that benefiting you?
it is the best for automating process
Trustworthy and Secure
What do you like best about the product?
We love the quick delivery, scalability and easy tie in with all other customer 360 apps and tools.
What do you dislike about the product?
Have not come up on any downside for our usage. Modern technology integration seems to be present in every case we have needed.
What problems is the product solving and how is that benefiting you?
Single application for all user tools.
Service Cloud very nice
What do you like best about the product?
You can access customer and correspondence history data immediately from the console
What do you dislike about the product?
If you open a lot of data in a subtab, it becomes difficult to understand
What problems is the product solving and how is that benefiting you?
I was able to immediately access the past correspondence history due to difficult customer correspondence.
Salesforce Service Cloud is a robust customer service platform
What do you like best about the product?
I like the omni-channel support and the AI-driven automation features, which make customer service more efficient and personalized.
What do you dislike about the product?
One downside is that the platform can be complex for new users, requiring significant time and training to master.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service by centralizing all interactions across various channels into one platform. This benefits me by providing a complete view of customer interactions, enabling faster response times, improved case management, and more personalized service, which leads to higher customer satisfaction and team productivity.
Perfect mixture of ease and power
What do you like best about the product?
Salesforce makes it simple and powerful. They continued update the SaaS component and at the same time can build whatever we need on the platform.
What do you dislike about the product?
Some of the components that have come over through acquisition are still on their own platform and integrated... Would be great if they get around to migrating that to the core platform.
What problems is the product solving and how is that benefiting you?
We are able to funnel all of our customers needs into one system, enabling our customer contact center to have visibility of the issues happening easily prioritize responses.
Salesforce Service Cloud, Essential for Comprehensive Communication
What do you like best about the product?
I love how Salesforce Service Cloud has solved cross-departmental communication issues. It simplifies the resolution of guest complaints, and anyone within Salesforce can follow the guest's status. I enjoy its ease of use in having the company's objectives clear. The single-channel approach has improved our efficiency, transforming difficult tasks into simple processes. Additionally, the omnichannel feature is another vital function. The integration with third-party tools is seamless, allowing the use of a variety of tools without issues.
What do you dislike about the product?
The documentation on some services is not sufficient.
What problems is the product solving and how is that benefiting you?
I use the product to solve internal communication problems and between departments, improving guest complaint management. The unichannel approach facilitates task prioritization, and the integrations expand communication capabilities.
Sam insurance expert
What do you like best about the product?
I implemted service for aig, axa and allianz using our partners. Its amazing platform
What do you dislike about the product?
None for growh. But if they can share product roadmap auto intergrated would be great
What problems is the product solving and how is that benefiting you?
It helped to grow revenue
Incredible
What do you like best about the product?
The ease of access and Connecting of customer data
What do you dislike about the product?
Lack of signature success plans as we can provide complete coverage of tech landscape
What problems is the product solving and how is that benefiting you?
Giving 360 view of our customer and allows our agents to use a single integrated view
It works like a charm
What do you like best about the product?
Salesforce is the most complete CRM solution, with a lot of capabilities integrated with gen ai
What do you dislike about the product?
Nothing really. I think it's really a complete solition
What problems is the product solving and how is that benefiting you?
Users are more effective, the increased their productivity
Simplifying service
What do you like best about the product?
Having all general emails create cases in different queues makes running our help desk so much easier
What do you dislike about the product?
Would like to configure more field defaults with email to case
What problems is the product solving and how is that benefiting you?
It helps my small team handle several channels seamlessly
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