Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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Service cloud
What do you like best about the product?
Field service and servixe management and operations streamline
What do you dislike about the product?
Not Applicable as it has been helpful in general
What problems is the product solving and how is that benefiting you?
Customer self service
Immensely valuable customer service platform
What do you like best about the product?
Service Cloud excels in case management, real-time reporting, and AI-Einstein. It boosts our advocate efficiency and customer satisfaction, combined with Knowledge and Feedback Management
What do you dislike about the product?
My favorite feature, its flexibility, is also a hinderance as it can be customized so much that you can get yourself in trouble. Remember to configure first - avoid customization wherever possible to stay agile and easily adopt new capabilities.
What problems is the product solving and how is that benefiting you?
Customer case management and support
Review on Service Cloud's presence in Salesforce community
What do you like best about the product?
Einstein AI for service cloud is an amazing tool set!
What do you dislike about the product?
Currently, I do not have anything to dislike about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
It takes load off the service agents
Automation Boosted Our Productivity with Agentforce Service
What do you like best about the product?
I really appreciate that Agentforce Service allows us to automate the process, which originally was manual. This automation has sped up our product handling, leveling up our productivity. Everything is working fantastic, and I don't see any improvements needed at this time. We love the product.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
Agentforce Service helps us organize product demos for customers and automates processes, which levels up our productivity.
The next step in continuous service team evolution
What do you like best about the product?
Unification of data and analytics has vastly improved the efficiency of our business and our employee experience.
What do you dislike about the product?
Expensive, but pays it back. Just a lot of up front investment.
What problems is the product solving and how is that benefiting you?
Unified data
Service Cloud is a must have for service orgs
What do you like best about the product?
The ability to customize workflows for service is a game changer.
What do you dislike about the product?
It's can be complex so you really need to have someone knowledgeable working on it. A business user with no salesforce experience should not be the one setting things up.
What problems is the product solving and how is that benefiting you?
It has helped us streamline issues to help
Make sure the right problems are getting to the right team as quickly as possible.
Make sure the right problems are getting to the right team as quickly as possible.
Service cloud help us to increase customer services satisfaction. Agent force seems Great very great
What do you like best about the product?
The 360 view and the native link with agent force
What do you dislike about the product?
Nothing :)
Maybe the voice add on not inclueded
Maybe the voice add on not inclueded
What problems is the product solving and how is that benefiting you?
Our agent have the 369 view and can answer to customers
Service Cloud drives employee efficiency
What do you like best about the product?
360 view is very practical and efficient
What do you dislike about the product?
Nothing, every functionality is usefull and pratical
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Fastest platform to develop on
What do you like best about the product?
The platform provides most of what you need while giving you the flexibility to fully customize
What do you dislike about the product?
It can be expensive so you have to manage it
What problems is the product solving and how is that benefiting you?
Service agent efficiency
AI-Powered Tools
What do you like best about the product?
Features like Einstein AI help automate repetitive tasks, predict case outcomes, and suggest responses to agents, improving efficiency and customer satisfaction.
What do you dislike about the product?
Cost of the product, needs for customization
What problems is the product solving and how is that benefiting you?
Easy access to knowledge base
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