Agentforce Service
Salesforce, Inc.External reviews
7,083 reviews
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360-Degree Customer View
What do you like best about the product?
Service Cloud centralizes customer information, providing agents with a complete view of each customer. This includes their history, preferences, and prior interactions, allowing for personalized support and faster resolution
What do you dislike about the product?
Service Cloud offers vast flexibility, which can be a double-edged sword. The setup can be challenging, requiring specialized knowledge to tailor it to specific business needs. This complexity can lead to lengthy onboarding and implementation periods.
What problems is the product solving and how is that benefiting you?
Service Cloud centralizes all customer information into a single, 360-degree view, accessible by all agents. This includes data from previous interactions, purchase history, preferences, and any open or closed cases.
The Service Cloud significantly enhances the efficiency of our call center team.
What do you like best about the product?
A user-friendly interface simplifies the tasks of the support team. It enables the team to manage cases proactively, as it consolidates customer case history on a single page.
What do you dislike about the product?
The implementation of backend code for Salesforce Service Cloud is notably intricate, and there is a limited pool of expertise available in the market.
What problems is the product solving and how is that benefiting you?
The majority of our complaint process has been automated.
Has everything that a company needs
What do you like best about the product?
Omnichannel have a very customizable options
What do you dislike about the product?
Even with the flexibility to customize cases, it is still very complex to do.
When we compare Salesforce with other companies that offer pre-built solutions for case management, it is much easier to configure.
When we compare Salesforce with other companies that offer pre-built solutions for case management, it is much easier to configure.
What problems is the product solving and how is that benefiting you?
All data customer in one place
Service Cloud Makes Helping Guests Seamless
What do you like best about the product?
We serve our guests and internal employees by being able to use Cases and Cases Assignment Rules to help route incidents and requests to the right teams. Tools like Experience's help us provide excellent customer support and easily integrate with other products. We can track cases, report on how our agents are doing, and provide quick daily service. Having Knowledge is a huge help for us and our team of agents.
What do you dislike about the product?
I am not sure that I have any dislikes about Service Cloud, this product works very well for our needs.
What problems is the product solving and how is that benefiting you?
we can manage all of our different teams of people from IT to direct customer support and guest relations. It helps us be able to quickly respond to guest needs and concerns while also being flexible to support our internal teams to help our stores work more smoothly.
Easiest way to improve Customer relationship and have KPI on it
What do you like best about the product?
Easy Steps configuration for customer that what to improve their case Management.
As It Specialist, and Salesforce Architect. It really improve our capacity to help our customers to improve their customer relationships without spending lot of time & money on change management and training as it's really easy to use for end users.
As It Specialist, and Salesforce Architect. It really improve our capacity to help our customers to improve their customer relationships without spending lot of time & money on change management and training as it's really easy to use for end users.
What do you dislike about the product?
Service Cloud should include add on/Package for claims management.
What problems is the product solving and how is that benefiting you?
Help clarify and improve support management. Give us an opportunity to harmonize it and create a real Knowledge base
Salesforce Service Cloud Review
What do you like best about the product?
I have been learning about Salesforce Service Cloude, and i'ts really improved how we can handle customer support in our company. What I like the most is that we can assist customers through different channels ( email, chat, social media) without losing track. The automation also saves a lot of time by automatically assiging the cases.
The AI feature is a great bonus as it suggests quick solutions for the agents.
The AI feature is a great bonus as it suggests quick solutions for the agents.
What do you dislike about the product?
It can be a bit pricey and tricky to learn at first, but once you get tthe hang of it, it's really helpfull.
What problems is the product solving and how is that benefiting you?
We can assist customers though different channels
So far it has been good
What do you like best about the product?
Ease of use, good customer support and we frequently use it.
What do you dislike about the product?
Sometimes hard to implement the new features.
What problems is the product solving and how is that benefiting you?
customer service
Service Cloud is beneficial
What do you like best about the product?
I like to be able to keep track of progess and opportunities that are ongoing, this is beneficial and crucial in our industry.
What do you dislike about the product?
Ease of use, I feel as if it is a little difficult to grasp because of all the hidden componets.
What problems is the product solving and how is that benefiting you?
Keeping track of ongoing business
Keep pushing forward, you are not just supporting businesses; you are shaping the future
What do you like best about the product?
Everything, it's not just a single feature. From omni-channel, AI tools to reports, scalability, and documentation, and from easy implementation/integration, development to customer conversion and support, fast deployment, response, and frequent use. It provides a boost for every IT sector.
What do you dislike about the product?
The price - there will be a plan for small scale businesses.
What problems is the product solving and how is that benefiting you?
One solution, Centralized system, Automation, Customer orientation.
Project management with Cases
What do you like best about the product?
The flexibility of Case Record Types allow multiple Teams to manage projects with different components, milestones, and fullfillment.
What do you dislike about the product?
SPAM filtering is missing on Email-to-Case automation.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to manage projects and support tickets with tracking and transparency.
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