Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Eye opening
What do you like best about the product?
The complete offer for multichannel support and AI tools. Also connected to CRM
What do you dislike about the product?
Nothing so far. I think it’s only a matter of time before we jump on board
What problems is the product solving and how is that benefiting you?
Reducing the workload on our call centers
Great Knowledge Object and Case Management, but UI and Claims Need Improvement
What do you like best about the product?
I really like the knowledge object and have used it a lot. Apart from that it obviously is a great case management system.
What do you dislike about the product?
User interface could be better, also claims capabilities could be improved
What problems is the product solving and how is that benefiting you?
Case management, knowledge, incident management and problem
User-Friendly Software, but Pricey for Small Businesses
What do you like best about the product?
This software is straightforward and intuitive, making it accessible even for those without a technical background.
What do you dislike about the product?
The product feels expensive for a small business. I would consider it if there were a more affordable, scaled-down version available.
What problems is the product solving and how is that benefiting you?
This is helpful for business professionals who need to access accurate data.
User-Friendly and Easy to Develop, but UI Can Be Troublesome
What do you like best about the product?
Easy to understand for users
Easy to develop
Easy to develop
What do you dislike about the product?
Sometimes ui have some troubles so i got hard time
What problems is the product solving and how is that benefiting you?
“Salesforce Service Cloud helps us centralize customer inquiries, automate case management, and provide faster, more consistent support. As a result, we’ve improved response times, reduced manual work, and increased customer satisfaction.
Great Storage and Access, but Group Access Needs Improvement
What do you like best about the product?
Better storage/ access..................
What do you dislike about the product?
Limited access for groups in company................
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses several key challenges in customer service, including inefficient case management, fragmented communication channels, and slow incident resolution, which can significantly hamper customer satisfaction.
Efficient Email to Case, but Knowledge Setup Is Tedious
What do you like best about the product?
The email to case funktionality really enables swift case handling and resolvance
What do you dislike about the product?
the knowledge setup seems tedious and requires a lot
What problems is the product solving and how is that benefiting you?
Faster and better customer service
Highly Useful, But Setup Could Be Easier
What do you like best about the product?
I value the adjunctic features in Salesforce Service Cloud for their significant impact on my work, making all features incredibly useful for my service processing needs. The satisfaction from overcast customers influenced my decision to use it, reflecting the service's perceived value.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
None
Great Integration with Salesforce, but Experience Cloud Design Feels Limited
What do you like best about the product?
Built on the Salesforce platform and works across the system
What do you dislike about the product?
Experience cloud is a bit limited from a design perspective and requires learning very specific skills that feel unrelated
What problems is the product solving and how is that benefiting you?
Customer service
Great Features and Competitiveness, but Pricing and Integrations Need Improvement
What do you like best about the product?
Features and functionalities, overall competitiveness with other technology
What do you dislike about the product?
Pricing and integration with third party apps
What problems is the product solving and how is that benefiting you?
Customer service tracker and management
Great for Team Collaboration, but SLAs and Milestones Need Improvement
What do you like best about the product?
Flexible great for collaboration between teams
What do you dislike about the product?
Sla and milestones are not so natural to get
What problems is the product solving and how is that benefiting you?
Escalading tickets to multiple levels of the support chain
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