Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
Great Customization Options for Business Needs
What do you like best about the product?
We can customize to our businesses and to our necessites
What do you dislike about the product?
Sometimes is complex to the sales team use
What problems is the product solving and how is that benefiting you?
Agilite to the customer service and centralize the team in one plataforma
Great Omnichannel Routing, But Skill-Based Routing Needs Improvement
What do you like best about the product?
Omnichannel routing. I love the way queue based routing
What do you dislike about the product?
Skill based routing. I think it has good potential but it needs lot of improvement
What problems is the product solving and how is that benefiting you?
It is helping us a lot for better customer care service. We are using queue based omnichannel for better case routing
Great Salesforce Integration, but Platform Updates Are Hard to Track
What do you like best about the product?
Natively integrated to my Salesforce ecosystem and the out of the box data model to support customer care operations.
What do you dislike about the product?
Evolution of the platform and needing to crawl release notes to understand the latest and greatest features.
What problems is the product solving and how is that benefiting you?
Case deflection, AI driven triage, case updates, full lifecycle case management
Great for Resolving Issues, but Repetitive Requests Are a Problem
What do you like best about the product?
It’s helps solve customer issues easily can use knowledge
What do you dislike about the product?
Multiple request about same issue
Automated solving of cases
Automated solving of cases
What problems is the product solving and how is that benefiting you?
Go to market plans on sales and ai uaushae on service cloud
Easy to Use, No Major Drawbacks
What do you like best about the product?
Ease of use within the platform. Automations are incredible
What do you dislike about the product?
The console view is great but the ability to beautify the page without heavy customization would be great
What problems is the product solving and how is that benefiting you?
Speed to resolution and CSAT
Easy Navigation, but Limited Customization Options
What do you like best about the product?
Its is extremely easy to navigate an opportunity and find all the key information you would need.
What do you dislike about the product?
I I dislike how the page layout backgrounds can’t be customized
What problems is the product solving and how is that benefiting you?
It is helping us track and manage the sales process from start to finish
Great Product with No Concerns
What do you like best about the product?
Great product, excellent for service industry
What do you dislike about the product?
I have no concerns with this product; its robustness is excellent.
What problems is the product solving and how is that benefiting you?
I use this service mainly for placing orders, contacting customer service, and tracking my orders.
Great tool for Case Management
What do you like best about the product?
It really helped us with our Support Case management even with complicated internal processes.
What do you dislike about the product?
Not sure if it is linked but the Salesforce Survey tool that we use for our Closed Case Surveys is really hard to configure with lots of limitation.
What problems is the product solving and how is that benefiting you?
Case Satus Age and Case Age calculations
Revops manager
What do you like best about the product?
Ease of use and a lot of people have experience
What do you dislike about the product?
Sometimes the function for sales team is hard tonise
What problems is the product solving and how is that benefiting you?
Na
Easy to Configure, No Complaints
What do you like best about the product?
How easy it is to configure. I appreciate that
What do you dislike about the product?
I Am not sure how to work with agente yet
What problems is the product solving and how is that benefiting you?
Manage my customer sin government
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