Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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Desk.com is very innovative.
What do you like best about the product?
The best thing I like about Desk is how I am able to input two hashtags when I am entering macros into each case. For instance, instead of inputting the macro at the bottom of the screen, I can just enter "##SP" (for spam cases).
What do you dislike about the product?
What I probably dislike about Desk is how sometimes the site will load slowly. There are also instances where cases do not go into the right folders, so that really slows our work down.
What problems is the product solving and how is that benefiting you?
I have not been involved with any business problems with Desk, but one of the benefits I have realized about it is the status updates you get whenever the site is crashing. Also, Desk is so innovative in a sense where you can see which person is in a case, the last time it was updated, etc. I really think those updates are important because they help our work day go by smoothly (when there are no delays of course).
Salesforce
What do you like best about the product?
The customization of the product and being able to create reports to track of the cases I work
What do you dislike about the product?
It can sometimes take a long time to load certain Queues that we have set up depending on the volume of cases. Especially if you try to set view to 200 or more. They do give a proactive warning pop up box regarding that potential though.
What problems is the product solving and how is that benefiting you?
The ability for our customer service team to answer and log cases worked
Recommendations to others considering the product:
Its a great tool to stay organized in the form of customer service.
Salesforce Review
What do you like best about the product?
The search feature and how one keyword can connect you to multiple items you're looking for all together.
What do you dislike about the product?
It is somewhat complicated in that error tickets come up a lot and it is very particular.
What problems is the product solving and how is that benefiting you?
I use Salesforce to support sales people within the company I work for.
Sales force is the best tool to track customers
What do you like best about the product?
The case and call history is great for tacking customers.
What do you dislike about the product?
Everything is awesome with this software.
What problems is the product solving and how is that benefiting you?
The customer history.
Recommendations to others considering the product:
Do it
Salesforce - that data you have and the reports you need
What do you like best about the product?
How easy it is to run reports. DASHBOARDS! So much info! Much Relevance!
What do you dislike about the product?
Sometimes if a colleague and I are both in the same file - one of us will lose that data we just entered.
What problems is the product solving and how is that benefiting you?
Shared data - lack of external excel reports - less data entry errors between platforms.
Sales
What do you like best about the product?
Good tracking and it helps with follow ups and boosts sales.
What do you dislike about the product?
Need more features on quotes and more storage.
What problems is the product solving and how is that benefiting you?
increase of sales and tracking opps
Recommendations to others considering the product:
low price and great functionality
Great way to track donors
What do you like best about the product?
I value Salesforce for its incredible potential.
What do you dislike about the product?
The layout is not at all intuitive, and definitely requires training. I'd like to see a more user friendly interface, akin to square space.
What problems is the product solving and how is that benefiting you?
Tracking participation in events is very helpful in identifying repeat participants.
Worlds best CRM
What do you like best about the product?
First and foremost Salesforce is secure. Salesforce CRM is very configurable. Provides lots of documents for user. Support is very good.
What do you dislike about the product?
They needs to more work on debugging process for developer.
What problems is the product solving and how is that benefiting you?
Salesforce is configurable, provides ready layouts for user. Non technical user also easily works and configure salesforce.
Program Administrator
What do you like best about the product?
It is fairly straight forward to use, and the design is simple enough.
What do you dislike about the product?
It has quite a few bugs, and limitations when it comes to labeling
What problems is the product solving and how is that benefiting you?
Its a great tracking system, and its one of the originals.
Salesforce Service Cloud
What do you like best about the product?
I enjoy the ability to visually track the "tickets" or service orders that myself or my team enters.
What do you dislike about the product?
I dislike the notification system - depending on the service office working the ticket, some CSRs will call, some will email, or some will just quietly update the ticket.
What problems is the product solving and how is that benefiting you?
Insurance and securities related tasks and issues regarding new business. Does increase efficiency overall.
Recommendations to others considering the product:
Take the time to read about all the features included in your particular program. There are a ton of ways to utilize Salesforce in your practice.
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