Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient Service Channel Management, No Major Drawbacks
What do you like best about the product?
Streamlined service channel management and reporting.
What do you dislike about the product?
There can be a more customization and cost.
What problems is the product solving and how is that benefiting you?
Case management.
Boosts Campaigns with Seamless Product Launches
What do you like best about the product?
I appreciate how Salesforce Service Cloud helps us gain more customers for our new products and offers better member experience. The product fits our organization's needs better than other service providers. I find the mailing and bulk marketing campaigns extremely useful for bringing products to market. The integration with Marketing Cloud and Financial Service Cloud works very effectively, contributing to our overall efficiency.
What do you dislike about the product?
I experienced a learning curve when starting with Salesforce Service Cloud. It took some time for our resources to adapt to the new environment.
What problems is the product solving and how is that benefiting you?
I find it helps us gain more customers for new products, enhancing customer support and member experience, and enabling effective marketing campaigns.
Salesforce Adminstrator with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is a customer service and support module that operates within the Salesforce ecosystem. It is designed to assist organizations in managing customer support, case management, and omni-channel interactions such as calls, email, chat, and social media. Additionally, it offers self-service portals, knowledge bases, field service capabilities, automation, and analytics, all integrated with the broader CRM and data platform.
What do you dislike about the product?
This is a great product. Nothing I dont like.
What problems is the product solving and how is that benefiting you?
Easily to use for company.
Great Team Collaboration, but API Limitations Slow Things Down
What do you like best about the product?
Case handling across team, offers multiple channels to submit cases
What do you dislike about the product?
Limitation on API call, not quick enough
What problems is the product solving and how is that benefiting you?
case handling
Great Performance and Flexibility, But Dislike Everything Else
What do you like best about the product?
Performance and flexibility to be able to configure
What do you dislike about the product?
Complexity on milestone and case threading
What problems is the product solving and how is that benefiting you?
It is helping customer service fatser
Mr.
What do you like best about the product?
The platform offers a wide range of functionalities that allow us to design our organization's process flows in detail, and the implementation process is straightforward.
What do you dislike about the product?
Having a local Salesforce representative in Pakistan would make a significant difference, as collaborating solely with Salesforce technology partners does not always provide access to the best practices.
What problems is the product solving and how is that benefiting you?
This will give us an independent platform to build on top of agentic AI and the sales and marketing cloud in the future.
Great for Service Calls, but UI Can Be Overwhelming for New Users
What do you like best about the product?
Allows our agents to handle service calls, create cases right on the platform
What do you dislike about the product?
For new users it could be daunting because UI can be complicated
What problems is the product solving and how is that benefiting you?
Handling customer isssues in a unified central location.
Great Unified Data Integration, but High Licensing Costs
What do you like best about the product?
Unified customer view / how it integrates my sales data and marketing data into one unified view
What do you dislike about the product?
The licensing costs are quite high and needs lots of admin attention
What problems is the product solving and how is that benefiting you?
client issue tracking and resolution across projects and geographies.
Easy Setup Makes It Stand Out
What do you like best about the product?
How easy it is to set up. It’s intuitive and straightforward.
What do you dislike about the product?
I wish the assignment and flows were all one item.
What problems is the product solving and how is that benefiting you?
It intakes end user comments and questions.
Great for Centralized Support, but Voice Feature Not Available in My Country
What do you like best about the product?
The ability to manage all my customer service requests from a single console
What do you dislike about the product?
Nothing in particular except for the fact that Voice support doesn’t work in my country
What problems is the product solving and how is that benefiting you?
Managing end customer complaints
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