Agentforce Service
Salesforce, Inc.External reviews
7,085 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is user-friendly
What do you like best about the product?
It is easy to navigate and find potential customers as well keeping track of the database.
What do you dislike about the product?
Too many of screen refreshes and scrolling up and down. The transition between multiple screens to process transactions is a tedious experience.
What problems is the product solving and how is that benefiting you?
Trying to keep info of potential clients in an organized database environment so that it would be easier for us to navigate in the future.
Great ticketing system
What do you like best about the product?
Being able to pull reports and export them into Excel.
What do you dislike about the product?
Sometime the reports aren’t as narrowed down as I would like, and will have to clean up in Excel.
What problems is the product solving and how is that benefiting you?
Capturing info/data for reporting purposes is a benefit. Not many problems.
Sales force admin
What do you like best about the product?
The accessibility with the sfd it is in agreat virtue to use this.
What do you dislike about the product?
Nothing to dislike about this beautiful cloud based servuce
What problems is the product solving and how is that benefiting you?
Everything on cloud
Best Customer Support & Sales Tool Out There
What do you like best about the product?
It is so simple to use the the Salesforce and desk.com integration is seamless. It allowed our sales and support teams to keep track of customer as we engaged with them. Therefore, we were always able to provide our customers with the best experience possible. Our Sales people benefitted from understanding how our last conversation with the customer went and the platform allowed us to leave notes for internal members within the tool so that we are constantly on the same page.
What do you dislike about the product?
The UX flow is a bit messy at times. We had multiple occasions when support team members accidentally sent messages to customers before they were done composing messages. Editing and updating responses can be difficult as well. A bit confusing setting canned responses.
What problems is the product solving and how is that benefiting you?
Customer support and Sales. We were able to stay consistent in messaging and better understand the customer journey through Desk.com. From a customer support standpoint, we were able to close complaint cases at a much faster rate than previously. The collaboration tools within the platform allowed me to assist other team members from a manager standpoint.
Recommendations to others considering the product:
Absolutely the best tool in the market for customer support and sales integration. Couldn't recommend it more.
Good
What do you like best about the product?
User friendly and provided the data that I need.
What do you dislike about the product?
Does not pull in data as manual as I would like it.
What problems is the product solving and how is that benefiting you?
All data analytics done though salesforcr
Great software
What do you like best about the product?
I love this software because it keeps track and helps support the sales team quickly and accurately
What do you dislike about the product?
Not sure of anythings I dislike about this product or service. It's a great overall product that helps out our sales :) I would recommend it to anyone I know
What problems is the product solving and how is that benefiting you?
I have a lot of problems that I have been able to solve with the use of salesforce service cloud. The client management is fantastic and the sales go smoother then other software our company had used
Recommendations to others considering the product:
No answer
Cluttered but with time you can find everything you need.
What do you like best about the product?
Menu that quickly navigated to all the fields needed to complete the work.
What do you dislike about the product?
There is a lot of information that is unnecessary and adds a cluttered sense.
What problems is the product solving and how is that benefiting you?
Organizing business opportunities to pursue.
Great product
What do you like best about the product?
Crm tool is very good for keeping track of data
What do you dislike about the product?
Sometimes, the reports feature gets complicated to run
What problems is the product solving and how is that benefiting you?
Organization of customer data and meta data
Valuable Tool to Coordinate Among Business Partners
What do you like best about the product?
The reporting function allows us to easily monitor status at our business partners.
Can control exactly which fields are visible to ensure InfoSec compliance.
Can control exactly which fields are visible to ensure InfoSec compliance.
What do you dislike about the product?
The login url isn't robust and causes a lot of user confusion. Even worse is after auto-logout, by default portal user is taken to generic login screen that will refuse their password as they aren't logging in at the portal url
What problems is the product solving and how is that benefiting you?
Communication with our manufacturing partners for work (job) orders. By eliminating paper we've ensured the latest edition of instructions reach the person actually performing the work. Salesforce reporting functions allow us to track metrics such as number of jobs open and average time to completion.
Recommendations to others considering the product:
Try to understand if you want to use portal or community.
Great for structuring consumer feedback
What do you like best about the product?
I like that I can define how to segment user inquiries. It’s also very easy to modify the UX of servicing pages for csr reps. Reporting is also very easy.
What do you dislike about the product?
Very complex; lots you can do, but sometimes things that seem easy require custom development (or aren’t possible). Very easy to customize the product to the point that it’s unmanageable, especially if the admin leaves.
What problems is the product solving and how is that benefiting you?
Collecting and reporting on data rather than just volume. This is critical. Ability to track ways in which csr responds is also helpful for auditing. Has made a big impact on SLA management.
Recommendations to others considering the product:
Just know that it requires a lot of support if you want to really leverage it.
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