Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Sf
What do you like best about the product?
It is easy to navigate once you get it. It does take time but it's very helpful
What do you dislike about the product?
Errors, bugs and inconsistent. I feel like like our developer team have to be constantly working on stuff
What problems is the product solving and how is that benefiting you?
Tracking information and conversation is the biggest one.
Recommendations to others considering the product:
Use it!
Service Cloud Review
What do you like best about the product?
That you can track how long an open item has been pending.
What do you dislike about the product?
Its a little clunky at times in terms of design
What problems is the product solving and how is that benefiting you?
Creating a security master
Ease of use
What do you like best about the product?
It is very easy to use and easy to understand
What do you dislike about the product?
Not a whole lot but would have been better if it was more user friendly
What problems is the product solving and how is that benefiting you?
The quickness it takes
Great experience
What do you like best about the product?
Simplistic website design. Easy to navigate between pages
What do you dislike about the product?
Frequent page error while uploading documents.
What problems is the product solving and how is that benefiting you?
Timesheets
A little cluttered, but very useful
What do you like best about the product?
I liked that it organized thousands of emails in a logical way. By date, priority, etc.
What do you dislike about the product?
I didn't like the layout entirely. It was a little cluttered.
What problems is the product solving and how is that benefiting you?
It was used for an email database that hundreds of people used to answer customer problems. It helpfully placed them in order of topic and arranged it in a way that we could tell who had picked up what email.
Recommendations to others considering the product:
I think that it is efficient when using for mass numbers of people on one database. It would probably be overkill for just one small business's needs.
Worst CRM Ever
What do you like best about the product?
It’s good that companies can tailor SF to their individual needs, to a certain extent, but that’s how CRM software is supposed to work.
What do you dislike about the product?
Just about everything. SF is clunky, it’s not intuitive, it seems to take up a lot of bandwidth/server space, and it makes customer service/tech support take a lot longer than it should for many reasons. I guess it’s a framework application, but as such, it’s just the frame and not much house.
What problems is the product solving and how is that benefiting you?
I’m referencing account information to provide tech support and logging in remotely to user machines for the same purpose. I don’t notice much benefit myself. I’m just forced to work with the thing.
Recommendations to others considering the product:
Go with another product.
Salesforce for project management
What do you like best about the product?
Saleforce is easy to use to keep track of client contacts and project updates! You can even download the app on your phone and enter contact information. Its easy to use and similar to Facebook for your company. You can also like posts and use hashtags.
What do you dislike about the product?
I don't like that when a contact is no longer associated with a project, it leaves the person in the list of contacts with only a little box checked to the far right that says no longer at account. It would be helpful if old contacts were removed from the current contact list and kept in a separate drop down menu.
What problems is the product solving and how is that benefiting you?
It helps keep track of notes for projects from anyone in the company. It easily allows us to update anyone who is looking at the project with the most recent interaction or project update.
Recommendations to others considering the product:
I think its useful and easy to use. I would recommend it.
Salesforce LiveMessage Review
What do you like best about the product?
Salesforce LiveMessage is very easy to use for employees of all levels
What do you dislike about the product?
There are sometimes glitches and malfunctions within the lightning console
What problems is the product solving and how is that benefiting you?
Salesforce LiveMessage makes communication easier and allows us to use our preferred messaging app. The personal attention is a benefit that we have realized with this software.
Great tool!
What do you like best about the product?
Sales force is a great tool. It’s great for scheduling services and interacting with our customers. It’s an easy and accessible way to review customer information and accounts. It’s an easy program to learn and very user friendly.
What do you dislike about the product?
It would be helpful if other tools could be imported into salesforce itself. For example, our map program, billing console, and system used to contact local offices or check announcements are all separate applications. Sometimes, it can take longer to assist customers because we have to use five or six separate applications, instead of having everything as an all in one program.
What problems is the product solving and how is that benefiting you?
Not all of our offices have converted to it yet, so sometimes it’s hard to relay information to other departments, because they don’t not have access to all of our information that we use.
Simply the best
What do you like best about the product?
The ease of use. It's very easy for new users to pick up and master quickly.
What do you dislike about the product?
The reports are more difficult to manipulate and customize than I like.
What problems is the product solving and how is that benefiting you?
Being able to track accounts, contact made, cases worked, tickets closed and common solutions to recurring problems.
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