Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Great expereince
What do you like best about the product?
Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.
What do you dislike about the product?
The biggest issue is this is going to be a large investment for your company!!! Make sure that your IT or support staff is up to speed before tackling the setup.
What problems is the product solving and how is that benefiting you?
huge problems . great insights in data
Not recommended for a small company with under 7 employees
What do you like best about the product?
It's a great service for tracking leads, and a wonderful organization tool.
What do you dislike about the product?
It was tricky to figure out on my own and it really wasn't suited to my small company.
What problems is the product solving and how is that benefiting you?
We were able to track our leads in one place which was great.
Salesforce Review
What do you like best about the product?
I do like that we are all able to leverage key data elements company wide
What do you dislike about the product?
I strongly dislike that for reporting - specifically charts - that you are unable to specify colors. Upon reviewing other customer feedback - this is a basic request of a lot of customers and it has not been addressed.
What problems is the product solving and how is that benefiting you?
Data and trend analysis
Good if you go all in
What do you like best about the product?
Adaptable to SF environment and works well as part of the Sales force ecosystem
What do you dislike about the product?
Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation
What problems is the product solving and how is that benefiting you?
Leveraging internal expertise. Good does faqs and building out knowledge repository
Great addin for salesforce software
What do you like best about the product?
I like that customers can easily chat with employees to get real time answers.
What do you dislike about the product?
I think the product will continue to get better.
What problems is the product solving and how is that benefiting you?
quick access, real time answers, customer service
Easy Customer Emailing
What do you like best about the product?
I enjoy how easy it is to use once you get on. I've never had any issues with it after that point.
What do you dislike about the product?
I dislike how often it's crashed in the past. There were a few days where I wasn't able to get on for over half my shift.
What problems is the product solving and how is that benefiting you?
The main business problems I solve with it is being able to keep in contact with customers while allowing others to help when I'm not around.
Simple and comprehensive
What do you like best about the product?
I love that you can access related items and records from one page.
What do you dislike about the product?
How quickly customizations complicate the system.
What problems is the product solving and how is that benefiting you?
We use Salesforce as our ATS. I love that we can create reports with hyperlinks that we can open in a separate tab. I also love that it’scoud based. Our previous system was a computer software database that you could only access if you had the program downloaded on your computer.
Recommendations to others considering the product:
Go for it!
Excellent system for managing emails and customer service concerns
What do you like best about the product?
I love being able to interact with other employees in Desk. We leave notes on threads to help employees make decisions and we pull in emails from several different sources.
What do you dislike about the product?
There can be problems at times with being logged out accidentally or Desk leaving a message before it sends, but this is rare.
What problems is the product solving and how is that benefiting you?
We are able to control several work email addresses in one place, making sure our customers are helped quickly.
Pretty Good, Could Be Better
What do you like best about the product?
It’s easy to use and fairly fast. Replying to customers is easy. It’s nice that there is a mobile app.
What do you dislike about the product?
The biggest downside is the search function is lacking. When doing a keyword search, you should be able to search for multiple words In a message, not every message that contains each and every word individually.
What problems is the product solving and how is that benefiting you?
It’s easy to keep track of customer issues, and multiple platform management.
Great for IT work
What do you like best about the product?
It's very helpful for organization of cases.
What do you dislike about the product?
Initially, it can be difficult to navigate.
What problems is the product solving and how is that benefiting you?
How our clients are feeling throughout our services as an IT. This feedback helps us grow.
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