Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Decent Ticketing Service
What do you like best about the product?
It's very easy to tag other users and shift the status of a ticket. The options for creating your own view of the open cases are pretty in depth and useful.
What do you dislike about the product?
You have to refresh the page to make sure it's actually updating, it doesn't do it very well on its own. The milestone countdowns are often inaccurate or appear to be running down when they're actually paused.
What problems is the product solving and how is that benefiting you?
We use Service Cloud for a few different functions, but I personally use it to answer questions from our Sales and Customer Success teams to help their customers out. It functions as an internal help desk with good ticketing.
Great End User PaaS
What do you like best about the product?
Interface and User Friendliness . Reliability of Data.
It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.
It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.
It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.
It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.
What do you dislike about the product?
Network Delay and Jitter. Unusual Downtime.
What problems is the product solving and how is that benefiting you?
Vendor Management. Data Operations & Processes.
Unified way of storing huge data. Very Intuitive.
Unified way of storing huge data. Very Intuitive.
Recommendations to others considering the product:
Great Customer Oriented Platform for performing Vendor Management and storing information into a unified way. We started using Salesforce Service Cloud only about 2 weeks and have a already been fascinated with their way of operation.
Solid features
What do you like best about the product?
Easy to use. Tickets update quickly. Clean layout.
What do you dislike about the product?
Search function needs more filters to find old tickets faster.
What problems is the product solving and how is that benefiting you?
Ticketing system
SALESFORCE-REVIEW
What do you like best about the product?
Easy to use and works across many platforms
What do you dislike about the product?
The information has to be manually entered
What problems is the product solving and how is that benefiting you?
Tracking sales of our products and time to be distributed to an engineer. how easy it is to have all the information on one platform.
Recommendations to others considering the product:
Purchase their other products so that the information can be auto populated
Great product
What do you like best about the product?
Salesforce procides great training and beautiful design
What do you dislike about the product?
Hard to learn at first unless you have someone guide you through it
What problems is the product solving and how is that benefiting you?
Communication
Great on greater
What do you like best about the product?
Easy communication with other people and account management.
What do you dislike about the product?
Too much information in many different places.
What problems is the product solving and how is that benefiting you?
Solving customer relations issues using chats internally to help solve issues externally.
Robust Tool, Notable Shortcomings
What do you like best about the product?
Keyboard shortcuts make repetitive tasks like saving and editing records quick. Integrates well with whatever computer telephony integration you want.robust reporting tools and automation compared to previous crm
What do you dislike about the product?
constantly having to refresh. lightning experience feels very slow
What problems is the product solving and how is that benefiting you?
crm shortcomings. need to change software with changing business and products
Salesforce.com Service Cloud
What do you like best about the product?
Data handling and reporting, dashboard and KPI building is flexible and simple for users.
What do you dislike about the product?
Up sells on licenses can begin to get expensive
What problems is the product solving and how is that benefiting you?
Centralization of data and the integration of diverse data sources. Resulting in single location for data access.
Recommendations to others considering the product:
Review your requirements and compare license levels and costs
Hard to learn easy to use
What do you like best about the product?
I really like how organised it is and how specific it can be
What do you dislike about the product?
There’s too many options of what you can do
What problems is the product solving and how is that benefiting you?
Our customers can send us their warranty information and it’s easier to track
Good product for ticket tracking
What do you like best about the product?
I like the ability to create rules and automated replies. Each user case easily pick out of unassigned and can also mange their individual queues.
What do you dislike about the product?
Still have not gotten used to the new UI, still use classic view.
What problems is the product solving and how is that benefiting you?
SaaS product support ticketing.
showing 6,161 - 6,170