Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good product
What do you like best about the product?
It’s easy to use and set up. I have used other CRM software in the past which had many issues.
What do you dislike about the product?
Costs are higher for my company than previous software used.
What problems is the product solving and how is that benefiting you?
Case management has become much easier. We like that we can set rules for interventions and paths for escalations, so our agents can build longer-term relationships with customers.
Salesforce good but could be better
What do you like best about the product?
Ease of use and ability to train people
What do you dislike about the product?
Almost seems digitally dated and seems slow.
What problems is the product solving and how is that benefiting you?
Organization , better way to record
Recommendations to others considering the product:
Check others first. Seems dated
Desk.com review
What do you like best about the product?
The clean and streamlined look is great and easy to follow format. It's easy to search cases, link and merge different cases together.
What do you dislike about the product?
Sometimes when working in multiple cases/messages Desk tends to shut down or have glitches
What problems is the product solving and how is that benefiting you?
Coordinating with clients, communicating with vendors and placing orders. It is very useful staying in communication with various clients and being able to track orders. We also receive order confirmations and shipping/tracking information from vendors and it has been very easy and efficient to use.
Recommendations to others considering the product:
Take the time to figure out how to use certain features such as tags, auto resolve, etc.
It’s one of the best CRMs
What do you like best about the product?
Ability to organize the entire company and elimininate errors. Great for collaboration and full client relationship management.
What do you dislike about the product?
You need an architect or “trained” admin. Without a great administrator and architect, Salesforce will do more harm and help.
What problems is the product solving and how is that benefiting you?
At my previous and current company to ability to expand and manage every aspect of our clients relationship from lead to loyal client. The life cycle of a client can be fully managed in Salesforce including support. Another great benefit is the integrations. At my previous work place, they use NVM tied into Salesforce which allowed calls to autolog when a client called or was contacted by us. At my current employment, it’s automatically integrated with Jira which shocked me as my previous employer used Jira separated (they could be possible custom fields). I am also a fan of the metrics of employees engagement. The ability to access a clients health. Surveys & reporting as to every aspect of the business. I have recently used the mobile version to manage some cases when away from my desk. Salesforce can be quite expensive, but it’s really worth the price for large and enterprise size companies.
Solid product being phased out for something bigger
What do you like best about the product?
Customer support is excellent. The product flows very well with great customization.
What do you dislike about the product?
Having to switch to Service Cloud. Their existing product is going away.
What problems is the product solving and how is that benefiting you?
Our software company relies on Desk for capturing all customer issues.
cloud platform
What do you like best about the product?
When you use Salesforce, you can look at every individual account, contact, task, event, and opportunity that’s tied to a lead, which gives your company a lot of information before approaching potential customers.
What do you dislike about the product?
there can be too much customization and the interface can be filled with cumbersome and tedious tools which can be seen as repetitive or distracting.
What problems is the product solving and how is that benefiting you?
Salesforce also lets you easily communicate with the other members of your team. The “Chatter” feature lets you talk with individuals or groups about work-related information, like clients, territory, and other essential details.
Needs to respond to user feedback more
What do you like best about the product?
I like the user interface. Easy to use and manipulate.
What do you dislike about the product?
I do not like that I’ll run into an issue, and when I search for a solution on the trailblazer community site, someone had asked the same question years ago, but a feature was never created to address that issue.
What problems is the product solving and how is that benefiting you?
Donor management; connecting teammates
Bad UI and Hard to Use
What do you like best about the product?
It keeps support tickets organized. Better than using nothing.
What do you dislike about the product?
It's hard to use, not intuitive, hard to keep organized, and frustrating when you can't close tickets out because of existing rules written.
What problems is the product solving and how is that benefiting you?
Customer Support - need to respond quickly and assign cases
Salesforce in Telecom
What do you like best about the product?
Out of the box features make customisation very easy
What do you dislike about the product?
Reporting feature can be a limitation sometimes
What problems is the product solving and how is that benefiting you?
Use it for creating cases and case assignments
Makes it easy to track cases and also reduces time taken to resolve
Makes it easy to track cases and also reduces time taken to resolve
Easy to use and stores a lot of data.
What do you like best about the product?
I like the fact that it is cloud based and everyone at the company can see and share edits being made.
What do you dislike about the product?
There are so many things you can do with SF that sometimes they can be overwhelming.
What problems is the product solving and how is that benefiting you?
Utilizing the service as a database to store information of all our clients. Helps to keep things organized and easily accessible.
showing 6,151 - 6,160