Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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For Client Information
What do you like best about the product?
It’s very easy to put in client information into SalesForce. You can be as broad or as detailed as you would like. It’s great if you need to write important notes on a client for other coworkers to see
What do you dislike about the product?
Some functions can only be done by an admin, but it seems like anyone should be able to do
What problems is the product solving and how is that benefiting you?
We needed to keep track of client visits and mailings and this helped keep everyone on the same page
Great service cloud solutions
What do you like best about the product?
Simplicity and ease of use along with the best possible support
What do you dislike about the product?
Old classic design is too clunky as opposed to lightning ui
What problems is the product solving and how is that benefiting you?
Built a client application for insurance agents
Great experience
What do you like best about the product?
Easy installation and thoroughly thought through design
What do you dislike about the product?
User Interfaces needs to be updated soon for easy utilization
What problems is the product solving and how is that benefiting you?
Easier platform integration
Ease of Use and User Friendly interface
What do you like best about the product?
The option to configure the according to the needs of different users.
What do you dislike about the product?
Certain limitation where you have to live with.
What problems is the product solving and how is that benefiting you?
Recently work on the Configure Price Quote product in Salesforce
It’s okay
What do you like best about the product?
The ease of signing off on coach tickets, issued coaches, etc
What do you dislike about the product?
The antiquated systems UI, users need to learn it
What problems is the product solving and how is that benefiting you?
Issuing coaches to employees
Salesforce Newbie
What do you like best about the product?
It’s the best CRM software out there! It is easy to learn the basics of the Support Console as well
What do you dislike about the product?
It can glitch often and requires a lot of maintenance
What problems is the product solving and how is that benefiting you?
Customer facing issues
Great, could be better
What do you like best about the product?
I like that you can search students and have a bit wider available at your fingertips including different departments in one spot
What do you dislike about the product?
It takes a full day for all of these to be transferred into our company software. You can’t just pend an activity to someone, you have to keep it in your name, then complete, save. Then change task to person and change back to pending and then save. Seems backwards!
What problems is the product solving and how is that benefiting you?
Student records and documentation
Really rewarding
What do you like best about the product?
The report capabilities are very strong and diverse with this
What do you dislike about the product?
Limited possibilities with task functions. I wish there was more capabilities within creating task
What problems is the product solving and how is that benefiting you?
Much better tracking for sales
Its Great!
What do you like best about the product?
Its very easy to use. All customer info, contracts, jobs, payments...everything in ine easy to use searchabke database.
What do you dislike about the product?
Support can be a bit of a hassle, but we don’t have many issues that need them.
What problems is the product solving and how is that benefiting you?
All info is easily accessible to all sales and support staff.
A Good Way to Organize Customer Support
What do you like best about the product?
Desk.com is great! It's actually even better when you combine it with Salesforce. Back when I was working in Yelp, Rent the Runway and Glam&Go - I would utilize desk.com, especially in my start-up companies (1-5 years). The one thing I like about desk.com is organizing (for example customers, subjects) and being able to filter them so I can take care of my clients quickly but in an efficient way.
What do you dislike about the product?
Maybe there should be a better user interface, sometimes looking at the same colors is blan or make eye-popping buttons.
What problems is the product solving and how is that benefiting you?
There's no business problems with desk.com, in fact it solves all the clients need! The benefits is far more efficient than a gmail account (which we have actually first previously used in Glam&Go, Rent the Runway)
Recommendations to others considering the product:
This is a great product to use especially with Salesforce!!
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