Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Great product
What do you like best about the product?
I like the user interface of the Salesforce Service Cloud - it feels fast and responsive, even when there are a ton of requests coming through.
What do you dislike about the product?
I suppose the inability to personalise your user interface can be improved on.
What problems is the product solving and how is that benefiting you?
Responding to customer service requests and help desk requests.
A Great overall experience
What do you like best about the product?
The integration of email and calender's is the biggest lifesaver, its given me the freedom to completly plan out my schedule from start to finish on a day to day basis
What do you dislike about the product?
I don't like that I have to login via my SSO to make small cahnges
What problems is the product solving and how is that benefiting you?
We are solving our sales meetings for our software and client to client B2B services.
Recommendations to others considering the product:
Its the best, theres really no alternative to the salesforce world
Great customer organizer
What do you like best about the product?
I can even find a customer with a wrong name. They automatically bring me all names close to what I type
What do you dislike about the product?
It happened only once though, when I pulled up information of a customer to send an email, a link to email her that was supposed to be there didn't show up for some reason. I believe it is just an error.
What problems is the product solving and how is that benefiting you?
When customers ask me how their cases are going, I can pull up their information under which all of process are logged so that I can walk them through the status of cases even when I'm not in charge of their cases.
Good experience
What do you like best about the product?
Good features like self help portals and knowledge base
What do you dislike about the product?
Communities are not very helpful sometimes
What problems is the product solving and how is that benefiting you?
Customer help
One stop shop for all CRM & Cloud related uses
What do you like best about the product?
By far one of the fastest search inside any cloud platform. the Service console is very easy to use and the Dashboard GUI is very easy to navigate. 2nd good thing is that it can be accessed from anywhere and no VPN required.
What do you dislike about the product?
Sometimes the GUI gives up when multiple tabs are open and hangs.
What problems is the product solving and how is that benefiting you?
CRM tool
Ticketing System
Online Case Management
Ticketing System
Online Case Management
Recommendations to others considering the product:
Definitely recommended over legacy Oracle Heat and SAP solutions
Great for organizing prospects and making salesmen accountable
What do you like best about the product?
We like the ability to run reports and compare fiscal quarters and years
What do you dislike about the product?
We wish it would cost less, but also know it has increased our salesmen accountability
What problems is the product solving and how is that benefiting you?
Better evaluation of each salesmen based on actual sales data
Recommendations to others considering the product:
If you have a team of 10 or more salesmen this is a must have.
User friendly, no complaints
What do you like best about the product?
I liked that the portal was easy for all parties to use. It didn't take much time for people to pick it up. We preferred it to our previous portal.
What do you dislike about the product?
I didn't really have any issues with the portal. We were all been happy with the way that it was implemented in our day to day work and felt that it was better than our previous portal.
What problems is the product solving and how is that benefiting you?
We used it for staffing and traffic through our site. We have liked how easy it is for everyone to use. We realized that it was more user friendly than other alternatives.
Salesforce enables engagement and the results are game changing
What do you like best about the product?
Salesforce enables comprehensive and holistic engagement with constituents. and when done right the results are measurable and meaningful. in one use case, we needed to increase applications among a target group. we used to send an email and hope.
What do you dislike about the product?
The Basic Product works well as Out of the Box. Building Current Business Processes took more effort than was projected.
What problems is the product solving and how is that benefiting you?
Customer and employee management
Great Software
What do you like best about the product?
Salesforce Customer Portal is incredibly user friendly, with great customer service and customization.
What do you dislike about the product?
There is nothing I dislike about this product
What problems is the product solving and how is that benefiting you?
Setup a customizable portal for client needs to display relevant information to end users
Massive solution does almost everything
What do you like best about the product?
customization is what this software is about. ties in to O365 very easily and cuts down time and effort.
What do you dislike about the product?
you cannot use it right out of the box. salesforce sells you the solution but then have to find a consultant to help you set it up
What problems is the product solving and how is that benefiting you?
CRM, web interface for interaction, and payment tracking
Recommendations to others considering the product:
If you are new to it do not expect to start using it right away, invest in a 3rd party consultant to tailor it for your need. this will save you so much time and money
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