Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Good product, attention to customers and satisfaction.
What do you like best about the product?
Ease of use. Integration with our other systems is key and this does it. It's really easy to use. Users and customers, salespeople, etc. like it. It's popular. More popular than others we have tried.
What do you dislike about the product?
Not sure what people don't like. I'm not as close to it to really talk about that aspect.
What problems is the product solving and how is that benefiting you?
Getting to statistics is easier. It's the first product in this category that has actually worked for us, and that we are satisfied with.
Recommendations to others considering the product:
Not sure.
Service cloud review
What do you like best about the product?
Service Cloud is built on the innovative Salesforce platform which automatically is upgraded three times per year with no action required by the customer.
What do you dislike about the product?
Performance in the Government Cloud is not as fast as the commercial cloud.
What problems is the product solving and how is that benefiting you?
Complaint management across multiple channels
One of best CRM
What do you like best about the product?
I like it's integration with jetbrains IDE, because it's helps us a lot in the development process, speed up our works, also it have features that will cover all of your developers need, like Extensive code navigation also Integrated API documentation, it also have probably the best user experience compared to it's other competitors.
What do you dislike about the product?
i don't like the limitation of sending mass emails and storage spaces.
What problems is the product solving and how is that benefiting you?
Salesforce helps us manage our customers issues, also helps our customer supports and increase our customer satisfactions.
Recommendations to others considering the product:
There are several CRM you could pick, but salesforce probably the best for your development and your customer, it have intuitive user experience, good supports and good integrations.
Salesforce gets the job done
What do you like best about the product?
It is so easy to track relationship histories in Salesforce. We are able to keep tabs on long term conversations with partners
What do you dislike about the product?
There could be better document management on the platform to version control.
What problems is the product solving and how is that benefiting you?
We are now have an organized system to keep tabs on external relationships. We are able to much better report to our donors.
Handy for daily tasks/events
What do you like best about the product?
The ability to organize daily tickets/events for productivity.
What do you dislike about the product?
The system does lag at times or fails to save.
What problems is the product solving and how is that benefiting you?
Organizing daily customer calls and problems as well as RMAs. This allows for them to be handled efficiently and promptly.
Salesforce Experience
What do you like best about the product?
I love that Salesforce allows various departments to interact with a clients account, while at the same time limiting others access.
What do you dislike about the product?
I wish the mobile aspect of it had the same view as the web based app.
What problems is the product solving and how is that benefiting you?
Sales, technical support.
It is self explanatory
What do you like best about the product?
Attaching files and sending emails without giving out mine
What do you dislike about the product?
I don't like leaving one open. I like to clear a case as we call it in one phone call so when I leave one open I see it there on my console and that is discouraging because I want it solved
What problems is the product solving and how is that benefiting you?
None
SFDC Service Cloud - A perspective!
What do you like best about the product?
The service cloud console and the related features such as Knowledge, Live Agent are very user friendly and increase the productivity especially if you are used to Salesforce Classic.
Other important features leveraged in the projects are case escalation, milestone tracking and reportin, SLA Monitoring..
Other important features leveraged in the projects are case escalation, milestone tracking and reportin, SLA Monitoring..
What do you dislike about the product?
The entitlement model setup process is very tedious and you will have to be aware of the different models and the license cost associated with them.
What problems is the product solving and how is that benefiting you?
The customer support agents respond to the cases / queries from the customer with the predefined response messages, refer to knowledge articles, etc.To streamline the support for the products and solutions
Recommendations to others considering the product:
Consider the costs associated with different features of service cloud such as Knowledge, Live Agent, etc and align it better with your road map of rolling out these solutions to your users
Salesforce is the main node for all customer and business related information.
What do you like best about the product?
I can find almost any information related to customers: contact info, the business we're currently having with them, open cases, etc.
What do you dislike about the product?
The navigation is not that user-friendly/intuitive, having to click a lot to find the desired information.
What problems is the product solving and how is that benefiting you?
I can easily see current clients' issues to which I can add my input and see the progress towards a certain issue's resolve.
Great platform!
What do you like best about the product?
We utilize Salesforce in conjunction with incontact for our call center. The functionality of the program is amazing. How it can prompt the client page and the customer information just by the phone number they call from is amazing.
What do you dislike about the product?
When someone calls from a number that is not their own, it may default to another client
What problems is the product solving and how is that benefiting you?
Faster customer service via the platform
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