Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
User friendly, good product
What do you like best about the product?
The software is very easy to use and the design is intuitive
What do you dislike about the product?
Just like most other tech giants, you pay a little more than you’d like, but it is what it is.
What problems is the product solving and how is that benefiting you?
The customer portal makes it very easy to view details and take care of most anything you’d need to do on a regular basis.
Great customer portal
What do you like best about the product?
Single system with CRM allowing for a 365 degree view of clients
What do you dislike about the product?
Expensive option compared to competitors
What problems is the product solving and how is that benefiting you?
Full customer support experience along with self help to help deflect inquiries
One place for different tools
What do you like best about the product?
User friendly , robust, accessible and easy to use.
What do you dislike about the product?
It doesn't pick up from where I left. I have to log into it every time.
What problems is the product solving and how is that benefiting you?
Internal communication..
Easy to connect and get information on what's going on
Easy to connect and get information on what's going on
Neutral
What do you like best about the product?
This is very user friendly. Nothing mind blowing.
What do you dislike about the product?
Nothing negative either. Haven’t found negatives yet.
What problems is the product solving and how is that benefiting you?
Benefits and account setups
Pretty Useful
What do you like best about the product?
I like being able to see updates made by all the companies we coordinate with through Salesforce.
What do you dislike about the product?
Sometimes it's hard to find what I'm looking for.
What problems is the product solving and how is that benefiting you?
It helps us be more productive and efficient by letting us know if a job has been cancelled or put on hold before we start it.
Why would you go with anything else?
What do you like best about the product?
It's so easy to make changes to the platform, that you can almost get in trouble doing it. But, there is so much documentation out there you can literally find an answer for anything. Also, the user community is incredible, it's a different experience than what you have for Microsoft or any tool that I can think of. Also you can very easily customize it to your business. Lastly what I'll say is depending on where you are at least a couple of times a year they have events (free usually) that you can meet with other users and see what's going on with the product.
What do you dislike about the product?
It's so easy to go down a rabbit hole and create something that ends up being totally pointless or encourages a bad process. You can make changes so easily that if you haven't thought them out properly they really can reek havoc on your business and it can create a sort of negative attitude with the tool. SF is also changing from "classic" to "Lightning" which for people on the old version means learning how to use the tool again. It also means that as an admin you have to learn two systems and move between the two.
What problems is the product solving and how is that benefiting you?
Our sales folks are so much more efficient it's amazing. Deals are being closed faster and more customers are contacted much more frequently. As you get more comfortable with the tool (we use the EE edition) then you can make triggers and automate things that keep the effort down to a minimum and the people using the tool feeling like they are serving the customer and not the analytics department.
Recommendations to others considering the product:
Make sure you buy the right version. Start small and scale up. You can't do everything at once so don't pay for Pardot, CPQ, Service Cloud, Sales Cloud etc all at once if you are going to roll out the tool to different departments each quarter
Solution 360 Customer Support solution
What do you like best about the product?
We really liked the Lightning Console which gives complete view of the customer. It gives 360-degree view of customer and deliver support for mobile app. It very configure it with exisiting Support system. Ofcourse Salesforce gives a best customer support.It’s this connected world that we’re striving towards. With technologies such as Salesforce and our professional partners, we really can deliver this connected customer experience.It was more about what a CRM on cloud and what are the broad benefits it is delivering organization wide.
What do you dislike about the product?
Reports need to tweak to get the desired output. Employee Management need to be little more easier to operate, it ignores lot of common scenarios
What problems is the product solving and how is that benefiting you?
We used Service Cloud to manage all its interactions with employers, from acquisition to support.It helped to achieve greater transparency and active discussions on how customer processes should handled. Managers have instant access to information on opportunities and support cases. They can analyse performance of a particular market, organisation or process; and display this information in the office.
Recommendations to others considering the product:
Take trails before adopting it. Only use services which are needed by your company.
Not my Favorite
What do you like best about the product?
I guess I like it because I’m used to it. Other than that I really don’t.
What do you dislike about the product?
I struggled when I started with it, it just doesn’t seem logically organized to me. Some of the menus are in sections that are completely not relevant to what you would need to access them for.
What problems is the product solving and how is that benefiting you?
I get everything done that I need to. I wouldn’t say I solve problems with Salesfirce. I would say I solve problems. Sales force does what it’s supposed to. I don’t seem to be adept at the operation of it perhaps.
Great tool for multiple uses. Very customizable.
What do you like best about the product?
I like the easy to navigate system along with the various functions that help use store & track customer communications and help desk tickets.
What do you dislike about the product?
we get frequent connection errors, but they’re usually fixed quickly.
What problems is the product solving and how is that benefiting you?
We’re able to store and track customer communications with our agents
Great product provided by number 1 CRM
What do you like best about the product?
We implemented customer community (what used to be customer portal) about a year ago. We built membership portal there, integrated with learning management software and built an estore.
It’s s great tool to build a robust customer portal experience with minimum coding.
It’s part of our Salesforce CRM and as such it was easy to build 360 degree customer view and let customers interact with the organization and update their own information .
It’s s great tool to build a robust customer portal experience with minimum coding.
It’s part of our Salesforce CRM and as such it was easy to build 360 degree customer view and let customers interact with the organization and update their own information .
What do you dislike about the product?
It requires community licenses, depending on the number of licensed needed cost can add up. However Salesforce offered “pool of licenses”, that helps to control the cost.
What problems is the product solving and how is that benefiting you?
We built member portal on the customer community to interact with our members, Give them access to their company info(to update), built member directory and estore.
Because it’s a part of our SF CRM we don’t need to integrate it with the backend system. Information from the portal flows directly to our CRM.
We we also able to connect estore with the accounting system that lives within SF realm.
Portal requires minimal maintainace and can be built/managed with minimal to no coding.
Because it’s a part of our SF CRM we don’t need to integrate it with the backend system. Information from the portal flows directly to our CRM.
We we also able to connect estore with the accounting system that lives within SF realm.
Portal requires minimal maintainace and can be built/managed with minimal to no coding.
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