Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Salesforce CRM
What do you like best about the product?
It makes for a very easy way to keep track of your customers information. Everything, including what items they order or what project you are doing for them all in one place.
What do you dislike about the product?
There are too many steps involved to keep track of everything. Finding the information you need takes a few minutes, instead of being right at your finger tips.
What problems is the product solving and how is that benefiting you?
SSC helps support mobility to agents, allowing them to receive service requests and provide support from anywhere. From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities.
Salesforce is at it again!
What do you like best about the product?
Love the service cloud. Makes my job so much easier being able to use this product.
What do you dislike about the product?
Nothing but good things to say about this product.
What problems is the product solving and how is that benefiting you?
Ability to track progress of issues, allow clients to see progress, allow help desk to work more efficiently!
Excellent Upgrade
What do you like best about the product?
Salesforce has combined many different windows that I used to have open into one browser tab, leading to a much less crowded desktop.
What do you dislike about the product?
Salesforce requires several boxes to be clicked in certain orders which takes some time to get used to.
What problems is the product solving and how is that benefiting you?
Salesforce has led to a more streamlined customer service experience.
Super easy to use
What do you like best about the product?
Salesforce the data and reports delivered about customer demographics, past experiences, and other statistics, make it easy to see which customers will respond favorably to cross selling and up-selling and even appreciate the opportunity to be made aware of new goods and services.
What do you dislike about the product?
Salesforce is a very cumbersome piece of software especially when it comes to a prospecting tool. It is a telemarketers biggest nightmare because of how awkward and convoluted the system operates.
What problems is the product solving and how is that benefiting you?
The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.
Personalized Access for Clients, More Engagement, More Collaboration, and Easily Deployed
What do you like best about the product?
Seamless implementation (Native functionality = Great Control and Flexibility) from a company who sets the standards for corporate culture. Salesforce Customer Portal allows us to connect with our clients, many of which prefer an online solution over email/phone.
What do you dislike about the product?
Scope creep when it comes to building business process.
What problems is the product solving and how is that benefiting you?
Connecting with customers to enhance the customer journey and experience. Issues can quickly and easily be resolved without the need to pick up a phone or send an email. Customers log their issues directly into the same systems our sales, delivery, support, product, leadership, etc. teams use. This visibility is invaluable to growing the business, identifying opportunities, and identifying core product enhancements.
Very satisfied user
What do you like best about the product?
I love being able to interact with customers in a collaborative and organized way with my coworkers.
What do you dislike about the product?
If I am dealing with multiple customers from a company within the same email thread it can get a little confusing.
What problems is the product solving and how is that benefiting you?
I am interacting with customers in a lot of ways - sending invoices, answering questions, sending and receiving documents, and just generally doing customer service. This program is very organized and nice.
Salesforce is a great tool with lots of customizations.
What do you like best about the product?
Portal loads very quick. Great customizations can be done with less effort. Support from salesforce is pretty good.
What do you dislike about the product?
No support for public cloud systems like amazon EC2. Moving away from salesforce can be tricky and difficult process.
What problems is the product solving and how is that benefiting you?
It lets us easily create web pages that are exposed to customers. Customers can write reviews about their experience buying our products and this helps other customers with their shopping experience.
Salesforce Customer Portal
What do you like best about the product?
Salesforce Customer Portal is a software used in my daily routine in the pharmaceutical industry. This program allows me to organize hundreds of business accounts by master ID. Each account is organized by a parent and child account. The account profile has information regarding the healthcare provider at each location.
What do you dislike about the product?
I have not run into many issues with this program after using it for almost a full year. It tends to freeze if there are multiple windows open, but this has not been a big issue.
What problems is the product solving and how is that benefiting you?
Salesforce Customer Portal offers a wide variety of solutions to small business problems. It is a great organizational tool that allows you to see all of your accounts and add information throughout the quarter.
Recommendations to others considering the product:
I would recommend this program to other employees in the health care industry. This program is very easy to use and the format displays all of the options at the top of the screen. You are able to add and delete information as you go along in the business as well as see which providers are at each location. The program is beneficial to small and large businesses depending on the number of clients in your region. It is also on the cheaper side compared to other programs in the market.
Best Place to create our own customized community portal
What do you like best about the product?
Makes easy for customers to find everything they wanted at a single place.
Easy to communicate with peers
Helps to browse the articles at one place.
Helps to solve customer facing problems in very less amount of time
Easy to communicate with peers
Helps to browse the articles at one place.
Helps to solve customer facing problems in very less amount of time
What do you dislike about the product?
Only few templates are available as of now for building communities .It would be great if we can have more in build templates
What problems is the product solving and how is that benefiting you?
Helped customers a lot to chatter with others.
Single Place to store all the knowledge articles
Faster Performance helps to close deals easily.
Great UI for mobile and desktop experience
Single Place to store all the knowledge articles
Faster Performance helps to close deals easily.
Great UI for mobile and desktop experience
Recommendations to others considering the product:
One of best one to use if you are planning to a build a new portal.
Utilize existing capabilities for building your own templates fast and in less time.
Great User Interface for Customer to solve the problems easily.
Utilize existing capabilities for building your own templates fast and in less time.
Great User Interface for Customer to solve the problems easily.
Review for Salesforce Customer Portal
What do you like best about the product?
The reporting functions are very helpful for monitoring business partners' statuses.
Single platform is great for basically all sales and service needs
Single platform is great for basically all sales and service needs
What do you dislike about the product?
It is not easy to set up, needed outside assistance when the product was first received
What problems is the product solving and how is that benefiting you?
Mainly being able to track our partners' statuses and go in depth to see who is performing what task. Great as an online interaction tool so that you can go paperless.
Recommendations to others considering the product:
Would really recommend having someone walk over the setup process and do a tutorial of sorts.
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