Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Very feature rich, but very slow at times
What do you like best about the product?
The UI is very smooth and friendly on the eyes
What do you dislike about the product?
The lag of the system starts to get cumbersome after working on it for 8+ hours a day
What problems is the product solving and how is that benefiting you?
Efficient ticketing system, easy for customers to keep up to date
Case closed! We love Service Cloud
What do you like best about the product?
Using case functionality, we can associate inquiries back to the contact record, allowing us to see a broader picture of past service and notes that can help keep a more personal relationship while solving current issues.
What do you dislike about the product?
Until recently HTML wasn’t available on cases so that made it difficult to share links with clients.
What problems is the product solving and how is that benefiting you?
Being able to track cases by staff has been great— we can see how many cases are being worked on, resolved, or on hold
Salesforce Service Cloud
What do you like best about the product?
Live Agent/Service Console/Omni Channel/Ease of use
What do you dislike about the product?
I like everything about salesforce.We implemented a lot of features i very short amount of time.
What problems is the product solving and how is that benefiting you?
Optimized Case Assignments to Agents
Salesforce Product Review
What do you like best about the product?
I like the ease of the product for case writing. This particular section of the product is very useful and the overall database to search names email company names etc. I like the organization, flow of the product and purpose. It makes tracking SLA and improving case handling practices much easier.
What do you dislike about the product?
I feel some sections just have so much going on. Areas of the program that most never use.
What problems is the product solving and how is that benefiting you?
Case tracking and handling. We document all cases and work done with this software.
Recommendations to others considering the product:
I highly recommend. It makes case handling and documentation much easier
Neat simple way to keep track of everything
What do you like best about the product?
The capability to creat a customizable platform for different departments within a company. Can be used for Sales/Marketing, Technical support/ Customer Service, Legal and more.
What do you dislike about the product?
Wish it was a little bit more user friendly
What problems is the product solving and how is that benefiting you?
Finding a way to keep track of customers and their information such as contacts, Contracts and more
Recommendations to others considering the product:
Great way to keep organized within a company
A wealth of knowledge in fairly easy reach
What do you like best about the product?
What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most questions relatively easy.
What do you dislike about the product?
Remember how I said relatively easy? Well, if you have an idea of what you're looking for but not a specific name, the search functionality is not amazing and you're better of using an online search engine.
What problems is the product solving and how is that benefiting you?
Most basic problems can be relatively quickly and concisely answered by Salesforce Knowledge. The main issue that can isolate potential users is jargon, but this is also where their Trailhead product comes into play.
Recommendations to others considering the product:
Use it in conjunction with other resources at your disposal.
Salescloud
What do you like best about the product?
This is a very intuitive service platform.
What do you dislike about the product?
It’s not very descriptive without data dictionaries
What problems is the product solving and how is that benefiting you?
Scalability
No Salesforce, No SALES
What do you like best about the product?
With SALESFORCE I am able to keep up with all the automated tasks that my company has setup for me to complete to drive sales.
What do you dislike about the product?
In the SALESFORCE program I can't really think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
With the SALESFORCE program we are able to keep all of our thousands of leads and customers all in one place and know where they stand with our program.
Database Management with Salesforce Cloud
What do you like best about the product?
User friendly layout. Loading data is quick.
What do you dislike about the product?
Seems to gear towards novice users and in turn makes for a learning curve in the inrface.
What problems is the product solving and how is that benefiting you?
Data storage and insights. Easy to access.
Ease of use
What do you like best about the product?
It is easy to search the system and find cases created by other users and update those cases and track the case activity. It details the case owner, the user that called in, and the contact information. The system is easy to use and user friendly.
What do you dislike about the product?
I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.
What problems is the product solving and how is that benefiting you?
It makes everything in this company available to all users. You don't have to reach out to a user for the notes/troubleshooting steps they've taken with a customer because you can see all of that yourself within the case.
Recommendations to others considering the product:
This product is so userfriendly. There is really no need for training.
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